The Bristol Residential Letting Co Reviews 688

Excellent client and tenant support.
We valued the work of the BRL team at all levels from admin and legal, property management and emergency responses.

We have used Bristol Residential Lettings for some years now and have always been extremely satisfied with the service especially from Greg at the Southville office who has been our contact for the past few years and has always been accommodating and resolved any issues we might have. He is prompt to reply to any requests and gets the job done.

Charlie Locke and his colleagues at the Bristol Residential Letting Agency have provided me with an excellent property management service over the last 6 years. With a very personable manner, Charlie is knowledgeable, provides all the information I need, is willing to offer his professional opinion, and is easy to communicate with. Whatever issue arises, he lets me know in a timely manner, is willing to have a conversation about possible solutions and promptly acts on decisions made. Charlie is similarly responsive to queries I raise.
Overall, I'm very happy with the friendly, approachable team and the service provided by the Bristol Residential Letting Agency and would recommend them to other landlords and prospective landlords in Bristol.

Excellent service- really good communication from proactive agents who know their stuff.

Our property manager, Phebe, has been very helpful in assuring the smooth management of our property. She communicates clearly and nothing is too much trouble. We wanted a mostly "hands off" service for the property and Phebe has been great with that.

Great experience these last 6-years renting three apartments out with BRL without a gap of more than a couple of days between tenancies. Always strong communication from a smart, proactive and well-informed team. Reassuring that routine property management functions are done really well. 100% satisfied that my apartments are under strong management.

We have been working with Bristol Resident for over 10 years and as landlords we have found their service second to none. Any issues are dealt with quickly and efficiently by our contact Aimee who never has to be chased up anything. Bristol Residential is a prime example of how a letting agency should be run.

As a first time and somewhat unexpected landlord I was looking for an end to end fully managed service, I found the process from letting the property to ongoing management very professional, and am very happy with the service from BRL and from Gemma who now manages the tenancy. BRL have made the whole process much less painful than I anticipated.

Andy Peters is a great asset to BrisLet - he keeps me up to date on all aspects of my property and is very quick to address any questions from both myself and the tenant. His friendly approach, thoroughness and professional manner gives me great peace of mind.

We rented a property through The Bristol Residential Letting co for the last 6 years. The property was lovely and Bristol Reslet were a great agency. We received prompt support whenever required. Any issues were that cropped up from time to time were always resolved satisfactorily by Charlie, our Property Manger.

I have been letting my properties in Bristol through Bristol Residential since 2011 and am completely satisfied with their service and professionalism. From marketing the properties, vetting tenants, collecting rent and arranging repairs the service is always outstanding. I deal with Joe (Property Manager) in Clifton and Andy (Property Manager) in Southville. Special thanks also to Angela in accounts for ensuring that rental payments are collected promptly. With changes coming to the rental sector I am confident that Ed and his team will be on top of the new legislation which is a great comfort. Highly recommended.

Great service, prompt with any issues, friendly helpful staff

The team at TBRLC are 1st class and our property manager, Amy Garrod, has been outstanding. We have experienced many property managers over the years from other companies, and all were okay - however TBRLC stand head and shoulders above them all. Amy has proved to be brilliant, dealing with any issues in a calm, measured and self-assured way. She, and the broader team at TBRLC, are professional and responsive ensuring happy tenants AND happy owners.

Excellent service from start to finish. Bristol Residential Letting Company have been consistently impressive, and I would highly recommend them. Ed manages my property with great professionalism—keeping rent reviews on track, ensuring inspections happen promptly, and responding quickly to any issues that arise. A five‑star experience all round.

Fantastic all round service, attentive and proactive. Charlie Locke does a great job for me.

I have dealt with Andy Peters, the Senior Property Manager at Bristol Residential Lettings, for ten years.
During this time Andy has always responded promptly to any of my queries, keeps me up to date with any property issues and is thoroughly professional.

I just wanted to leave some extremely positive feedback about the fantastic service I’ve received. Amy and Freya are absolutely brilliant — professional, proactive, and genuinely friendly in every interaction.

They consistently take a fair and balanced view, carefully considering the needs of both tenant and landlord, which makes a huge difference. It’s so refreshing to deal with people who are not only highly competent but also approachable and easy to talk to.

They are always available when needed and handle everything promptly and efficiently. Their communication is excellent, and nothing ever feels like too much trouble.

An outstanding service all round — I wouldn’t hesitate to recommend them!

Experienced team ,good knowledge of the local market
Responded very quickly to an emergency in one of our rented properties
Making a stressful event less difficult

Bristol Residential have managed our properties for many years and have always been professional, reliable and supportive.

Continue to provide great service, resolving any issues speedily and efficiently.