The Bristol Residential Letting Co Reviews 

The Bristol Residential Letting Company have been managing my property for me for over 5 years and I can’t speak highly enough of the service they provide. From initial marketing and interviewing tenants, through to overseeing maintenance and inspections, their service is excellent. My designated property manager, Gemma McLaughlin, consistently goes above and beyond. She gets back to me almost instantly with any email queries and was especially helpful recently when we needed to replace several kitchen units, which took a lot of coordination between delivery drivers and contractors.
I also feel that they provide an excellent service for my tenants. For example, on one occasion when the boiler broke down, they provided local gym passes for the tenants so that they could access a hot shower during the couple of days it took to get the boiler replaced.
I have no hesitation whatsoever in recommending this letting company. They make the whole property letting process completely effortless.

We have used the letting agency of Bristol Residential for many years and have been really pleased with the professional service provided by them. They have managed our apartment within the city with efficiency and friendliness, and we can always rely on them to find the right local and international tenants for us. Our personal manager, Andy, is always there when we need him, which is very reassuring.
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Amy from the Clifton office was very helpful throughout our tenancy and was punctual in sorting out any issues we had.

I lived in one of their properties for three years and found them lovely to work with. My property manager, Andy Peters, would respond quickly to inquiries/maintenance requests and was communicative when needing anything from me. He made living here very easy and I'd recommend this letting company to anyone looking for a new place!

Since moving into McArthur’s Yard apartments in 2024, it’s been one of the best rental experiences I’ve had. Andy Peters (Property Manager), has been fantastic—always friendly, approachable, and quick to help whenever anything comes up. The whole place is really well managed, and any issues we’ve had have been sorted out quickly and smoothly. Really happy living here!

I have worked with Bristol Residential for a number of years. Good company, well managed by the owners, and good reliable people and service. Very responsive.

Freya has been fantastic throughout our tenancy. She’s always been friendly, professional and helpful. It’s really reassuring to have someone so approachable and proactive managing things, and we really appreciate all the help and support she’s provided since day one.

Our flat was managed by Charlie L - he has been fantastic; responsive, accommodating and really helpful. We’re sorry to leave him behind!

I continue to be pleased with the service I receive from this company. Charlie Locke is always responsive and proactively makes suggestions for options when resolving a problem. The routine stuff he just gets on without even involving me where that's appropriate.

This company is so helpful when you are searching for a home, and then is absolutely terrible once on contract. They leave items weeks to months unfixed and unfinished. The client is forced to do all follow-up individually with the contractors. It's curious what they are actually managing vs just accepting a paycheck from landlords. In addition their staff is rude and often unresponsive. This company is a scam.

Excellent client and tenant support.
We valued the work of the BRL team at all levels from admin and legal, property management and emergency responses.

We have used Bristol Residential Lettings for some years now and have always been extremely satisfied with the service especially from Greg at the Southville office who has been our contact for the past few years and has always been accommodating and resolved any issues we might have. He is prompt to reply to any requests and gets the job done.

Charlie Locke and his colleagues at the Bristol Residential Letting Agency have provided me with an excellent property management service over the last 6 years. With a very personable manner, Charlie is knowledgeable, provides all the information I need, is willing to offer his professional opinion, and is easy to communicate with. Whatever issue arises, he lets me know in a timely manner, is willing to have a conversation about possible solutions and promptly acts on decisions made. Charlie is similarly responsive to queries I raise.
Overall, I'm very happy with the friendly, approachable team and the service provided by the Bristol Residential Letting Agency and would recommend them to other landlords and prospective landlords in Bristol.

Excellent service- really good communication from proactive agents who know their stuff.

Our property manager, Phebe, has been very helpful in assuring the smooth management of our property. She communicates clearly and nothing is too much trouble. We wanted a mostly "hands off" service for the property and Phebe has been great with that.

Great experience these last 6-years renting three apartments out with BRL without a gap of more than a couple of days between tenancies. Always strong communication from a smart, proactive and well-informed team. Reassuring that routine property management functions are done really well. 100% satisfied that my apartments are under strong management.

We have been working with Bristol Resident for over 10 years and as landlords we have found their service second to none. Any issues are dealt with quickly and efficiently by our contact Aimee who never has to be chased up anything. Bristol Residential is a prime example of how a letting agency should be run.

As a first time and somewhat unexpected landlord I was looking for an end to end fully managed service, I found the process from letting the property to ongoing management very professional, and am very happy with the service from BRL and from Gemma who now manages the tenancy. BRL have made the whole process much less painful than I anticipated.

Andy Peters is a great asset to BrisLet - he keeps me up to date on all aspects of my property and is very quick to address any questions from both myself and the tenant. His friendly approach, thoroughness and professional manner gives me great peace of mind.