BT Reviews 284

I've had a fault on my landline, with terrible crackly reception and broadband speed reduced from around 26 mps to below 1mps and constant disconnections
Despite constant promises to send an engineer to fix the problem, visits are always cancelled. The latest cancellation was today, when I logged on to my BT account and saw the message that my complaint had been closed.
I'm at my wits end - I've spent endless hours on the phone, every time I get cut off, and the same happens when I use the internet chat help.
No compensation has been received, despite promises to do so
I can't stress enough how bad the service has been
Avoid at all costs!!!!

Absolutely appalling experience from start to finish. The level of incompetency was truly astounding, worthy of writing a book in how not to run a business, and/or manage migration projects.

The only saving grace (if there were to be any) was that the contact in my case, and there were double digit number of calls spanning each on average approximately 45mins totalling a large part of my life I won't get back, was purely UK based. Nevertheless the multiple management and "executive" escalations had minimal effect on logic applied.

I could go on with detail but it's not worth my time. Avoid Digital Voice, in fact avoid BT. I have another property (using FTTP that has just been expanded beyond BT) and recently switching to Sky was seamless.

Bt is a disgrace the little providers are doing a lot better im leaving bt avoid they never sort things out but quick enough taking money

Had no broadband since 19th of December 2020. Booked 3 engineers to come out to fix the issue. All 3 occasions the job was signed off on the app as complete when nobody has ever turnt up. Was suppose to have an appointment today. Phoned up BT everytime you ring they're all clueless and confused but quite polite. However,don't really help in solving the issue other than crediting the account. I dont care about 20quid. When you're working from home during a pandemic you need broadband working.

Do not sign up to this company unless you want continuous disappointment.

They dont let you stop your service right away
They need a month notice to steal one month of money from you , simple as that
If I moved out today, why can you not stop service today and force me to pay an extra month?
Are you thieves?

Iv got business broadband and internet phones went off 1 week ago today spent 7 hours on the phone over last 7 days told me 4 times it will be sorted within 24 to 48 hours 1 week on I’m no further forward and have no connection. Iv lost work people coming in to my company can’t pay on card as that’s linked. Absolute disgrace. Spoke to several people told me engineer will be there within 24 hours. Spoke yesterday told for some reason engineer hasn’t been booked but I can see in my notes it should have been. Assured me he would be here today and problem will be solved. No surprise no engineer today. WORST COMPANY EVER do not use. Edit 3 weeks on still still not fixed

Worst company ever waited weeks to get my tv connected nobody seems to know what the problem os but iv left the to go back to sky

Absolutely do not change over to BT. It has been nothing short of a horrendous experience. I had bt sport plus I could make calls at the weekend for free but on being talked into getting a new package which supposedly gave me sky sports channels I found that the equipment sent just was hopeless for what was required in my area however when I rang them basically to terminate the contract well within the 14 days I found that they could not reinstate what I had previously. Not only that they tried to sell me a halo 2 package even although I told the advisor that I did not want it a number of times. She was obviously reading of a script and not listening to a word I was saying. I was on the line for about 2 hours and at the end we just agreed that it had been a complete waste of time so now I still have broadband and a telephone line that is pay as you go and no bt sport. Don’t touch BT With a bargepole if you have a choice.

We have BT fibre broadband and don't experience any problems. It works well with our smart TV connected to the router by broadband extenders and we can use Prime and Netflix fine. We decided to add Bttv to get the extra channels and the ability to record programs.
Set up was easy and it seemed to work OK but we kept losing connection with messages like "no signal" and "no Internet connection". This was happening frequently and required a lot of fiddling and resetting. Ended up taking the TV box offline and reconnecting as we had it without the box when this happened and it worked fine. Concluded the box just isn't up to it so cancelled the order within 14 days. After some initial difficulties from lack of response from BT I managed to speak to some very helpful people. However, nobody seemed to be bothered about our reasons for cancelling. We also found the buttons on the remote to be very small and difficult to read.

I decided to go with BT for an upgrade to my existing internet and phone service. A BT Engineer was booked and arrived a few days later to inspect my handiwork in installing the new hub etc. which he declared was satisfactory. He then extolled the virtues of BT TV which I had been considering instead of my current provider. I agreed to the BT contract.
At this time, I had been paying for and receiving BT Sport from BT on another platform. The problems began here as BT terminated the provision of sport immediately the new contract was raised although I had paid all my invoices and without my knowledge. They also didn't inform me that this would happen. On raising this with BT, nothing could be done because their system blocks out access to contracts which have been replaced by a new contract.
I have been trying to resolve this issue but after holding on the phone for over an hour each time, I was passed from pillar to post many times giving my details to every new Customer Service operative each of whom couldn't help me and appeared not to care. I have cancelled the contract but they cannot restore my original sports package until I ring tomorrow to go through this circus again.
The moral of the story is:- Keep Away from BT and save yourself the frustrations and don't care/know attitude of this company.
NB There is much more to the story than I have written but enough is enough.
Take Care.

I come from sky to b/t Broadband it was the worst thing I’ve ever done my signal is 1.2 the most my friends I’ve got 45.00 I can’t download even the news sky News it is absolutely horrendous do not go with BT broadband

Avoid BT at any cost if you can !! Sadly they have a monopoly on telecom infrastructure so we are in a "screwed if you do and screwed if you don't" situation. Customer Services come across as very polite when dealing with a complaint, but their confirmation of a resolution is short lived and very much worthless. BT will cost you lost opportunity working from home and is totally unreliable. I've had their top of the range broadband "fibre to the home" package at £61.99 / month. Totally unreliable and it will disrupt your needs to work efficiently. Philip Jansen and his management team clearly have their heads stuck very far up their arses. In summary ... Avoid BT !! I need to find an alternative service provider at whatever cost.

Even better when the guy from bt agrees, its a bad deal

Spent over two hours trying to resolve a TV broadband phone package that was sold to me last month when I got bill in price a lot more expensive then I was told ,I asked them to listen to recording of conversation I had with salesman apparently they don't record all of them ? Problem still not resolved don't waste your time with this company

Awful company. Keep being overcharged for using the talking clock on my landline even though I don’t have a phone in my house. Treated like they’re doing me a favour when I use the chat to contact and fail to understand the problem. When I do actually get frustrated they’ve put me into an automated bot chat to fob me off. Shocking treatment. Overcharged nearly 50 pounds in the last 4 months and despite complaints the problem persists.

Bt
Been with bt 45 years.
I have never realised how deceitful they have become and it’s a disgrace,
Can’t be trusted always inflate the charges and do not respect there customers legal entitlement under law always check your bills, and if possible avoid them like the plague anyone that has a problem or complaint will fully understand

Disgusting incompetent borderline criminal enterprise. Put them out of business.

Dreadful service. I wish I could give them a zero star. I moved on the 26th July and am still waiting to get my phone line back on the 29th October 2020. I ring in every other day and just get apologies. I have heard every excuse under the sun. I spend up to 45 mins trying to get through and then an agent always admits that the service is lacking. I then wait another long time to be put through to the connections team. Sometimes I am cut off and have to go through the whole procedure again. The agent then says that my line should be reinstated in 24 hours and that I will receive an update. No update ever happens. Agents promise to call back the next day but never do. My frustration with this dreadful company is giving me sleepless nights. BT - just connect me please.

BT is one of the worst companies in customer service . Recently i had a complaint about them not meeting their minimum guarantee in broadband speeds . They tried to deny and eventually after some effort acknowledged the problem . This company is just so difficult to deal with

An engineer arrived as scheduled on the 23rd October, successfully installing fully working broadband.

Later that day another engineer came unannounced when we were out, who physically tore the working cable from our property and posted a "sorry you weren't in" card. This obviously left us with no service at all and at no point did this engineer attempt to contact me on the number I had provided.

After reporting this, 2 days later an engineer came and partially fixed the damage to our property but said there is now a problem with the external line that he would resolve, but at most we will be without service for around 10 minutes whilst switching over. He left without completing this job and we then had no service.

Another day, another engineer arrived at our property, inspected the internal socket and again confirmed that there was an issue somewhere. I told him that another engineer had left without completing the job, he assured me the job would be completed and proceeded to sit in his van for around 90 minutes before leaving.

Later that day a fifth engineer knocked on my door, shovel in hand openly displaying frustration at none of the others having completed the apparently simple task before also going on his way with the job undone.

I have been directly lied to on numerous occasions about the completion time and interruption to our service, the issue has been marked as resolved online despite my objections, and information has been falsified including claiming to have visited an appointment on the morning of the 29th October despite nobody having been at all and the area being covered by CCTV.

Every time they are spoken to, they casually push the date for the issue to be fixed back. Disgusting lack of service which is preventing my pregnant wife from working from home during a pandemic.