Buildershop UK Reviews 308

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We wanted a particular Facing Brick for a chimney rebuild down in Cornwall. Mark tried his best to source them but on this occasion couldn’t. But he tried hard and called me back when he said he wou... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Exemplary company with amazing customer service, top quality products great prices & bang on delivery 🚚 What's not to love! Seamless process from start to finish. Cannot fault in any way. Would gi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

‘Mark’ was very helpful before and after placing my order and the delivery service was exactly when they said it would be Would recommend and use this company again

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Website a little dated and not all relevant information displayed straight away so you always need check details, but yeh sales team contact you straight away with important information, and are keen... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bouwmaterialen leverancier
  2. Gipsplaatbenodigdheden winkel
  3. Isolatiemateriaalwinkel
  4. Hoveniersbenodigdheden winkel
  5. Houthandel
  6. Voorgemengd beton leverancier

Over Buildershop UK

Geschreven door het bedrijf

About Us

Buildershop UK Ltd has been supplying building materials and services to the trade and public since 2008.

Our goal is to help make your building project as straightforward as possible, starting with a great online shopping experience. Each of the 30,000 products on our website has been selected to give you high quality at a great price.

Plus, with years of experience in the building industry, our team are on hand seven days a week to offer free quality advice on all the products you need – just call or email us on 01274 602367 or sales@buildershoponline.co.uk. Our opening hours are longer than most: 7.30am to 7.30pm weekdays; 9am to 5pm Saturdays and 10am to 4pm Sundays, so you can always expect a quick response.

We specialise in Kingspan, Celotex, Rockwool, Velux, IG and Tarmac and we stock everything for a new build, extension, renovation, DIY or landscaping project. Whether you need bulk loads of materials or a bag of cement, we’re always here to help. From start to finish, we’re here to help you get the job done.

Buildershop UK. Building it better, building it for less!


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

308 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 5 van de 5 sterren

THE order went smooothly with a full…

THE order went smooothly with a full call to confirm as i wanted others items . Also hte driver was great unpacking all .

26 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Tam,

Thanks for taking the time to leave your feedback.

I'm glad we were able to help in adding the other items you required, and that your order went smoothly.

Thanks again for your business.

Regards

Mark

Beoordeeld met 3 van de 5 sterren

Split wood


Delivery was prompt but after the driver had left I found some of the timber was split and on one length a chunk just fell off.

20 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi,

Thanks for taking the time to leave your review.

I'm very sorry to hear your order wasn't up to standard. This is unusual as C24 graded timber is normally very good quality.

If you had made us aware of the issue, it would have been no problem to swap anything you were unhappy with. This is still the case. If you haven't yet used it, and would like for us to get it exchanged, just get in touch and we'll get things rectified.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Really helpful and friendly phone…

Really helpful and friendly phone advice. Excellent email responses to my queries.

20 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Simon,

Thanks for taking the time to leave your review.

I'm glad the advice provided was helpful for you and that you were also happy with the email responses.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

We wanted a particular Facing Brick for…

We wanted a particular Facing Brick for a chimney rebuild down in Cornwall.
Mark tried his best to source them but on this occasion couldn’t. But he tried hard and called me back when he said he would which makes a change these days.
I would recommend Buildershop for good service.

27 mei 2026
Review zonder uitnodiging
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Kevin,

Thanks for taking the time to leave your review.

Sorry I couldn't help further on this occasion. I hope you manage to get sorted.

Your recommendation is much appreciated.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Just what I wanted at a good price …

Just what I wanted at a good price Delivery and communication was excellent. Thanks.

17 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Brian,

Thanks for taking the time to leave your review.

I'm glad to hear you were happy with the price. Good also to know that your delivery and communication you received were excellent.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Very good comunication and delivery…

Very good comunication and delivery within 2 days

17 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Pawel,

Thanks for taking the time to leave your feedback.

I'm really pleased to know that you were happy with the communication, and that you also got your delivery quickly.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

‘Mark’ was very helpful before and…

‘Mark’ was very helpful before and after placing my order and the delivery service was exactly when they said it would be
Would recommend and use this company again

18 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Jacqui,

Thanks for taking the time to leave your review.

I'm glad to hear you found me to be of help with your order. Good also, that your delivery got to you as planned.

Your recommendation is much appreciated.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Great service from ordering to…

Great service from ordering to delivery. Thanks.

11 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Jonathan,

Thanks for taking the time to leave your feedback.

I'm really happy to know you were pleased with the service. This is the part of our business that we do take a lot of pride in.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Brilliant service start to finish…

Brilliant service start to finish thanks .

7 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi,

Thanks for taking the time to leave your feedback.

I'm really happy to know you were pleased with the service. This is the part of our business that we do take a lot of pride in.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

All good

All good, no issues

6 mei 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Norman,

Thanks for taking the time to leave your feedback.

It's good to know everything went well and you had no issues.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Fast, good price, exactly what I ordered

Website was easy. Ordering was easy. Price was very competitive. Got exactly what I ordered, swiftly. Would definitely use again

29 april 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Martin

Thanks for taking the time to leave your review.

I'm happy to hear you found the ordering process easy and the prices were competitive. We do check our prices on a regular basis to make sure this is the case.

Hope to deal with you again soon!

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Good communication

Good communication. The online booking page is not the best but got exactly what was ordered and they delivered even though it was an awkward place . Thank you

26 april 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Mr Stratford,

Thanks for taking the time to leave your feedback.

It's always great to hear when our communication is recognised.

I'm happy also that the delivery went well and it was delivered where you needed it.

If you could elaborate on any booking page issues, this would be good so it can be looked in to.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Good price

Good price, exactly what I was looking for, delivered without fuss earlier than expected, very helpful driver, put the goods exactly where I wanted them

25 april 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Adam

Thanks for taking the time to leave your feedback.

It's good to know you was happy with the price and that the delivery went well.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Eddie,

Thanks for taking the time to leave your feedback.

It's good to know you found the process simple and straightforward.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

All were good

All were good, ordering, service and delivery's

24 april 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi John,

Thanks for taking the time to leave your feedback.

It's good to know we hit the mark for ordering, service and delivery.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Great experience

Have used these before and both times had a great experience
Competitive price, good service and free delivery

29 april 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi John,

Thanks for taking the time to leave your review.

It's always really good to get repeat business. I'm happy to hear you had a great experience, and that the price and service were in line with your expectations.

Hope to deal with you again soon!

Thanks once again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Arrived the date and time that was…

Arrived the date and time that was advised it would.
Nicely pack and all in good condition and dropped off exactly where I had asked it to be.
Also a very competitive price.

21 april 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Richard,

Thanks for taking the time to leave your review.

We are delighted to hear that everything went exactly according to plan.

Reliability is a top priority for us, so it’s great to know your order arrived right on schedule, in perfect condition, and was placed exactly where you needed it. We also strive to keep our prices as competitive as possible, so we’re glad you felt you got a great deal.

Thanks again for your business.

Regards

Mark

Beoordeeld met 5 van de 5 sterren

Absolutely superb!!!

Exemplary company with amazing customer service, top quality products great prices & bang on delivery 🚚
What's not to love!
Seamless process from start to finish. Cannot fault in any way. Would give 10 stars if I could! Thank you!! ⭐⭐⭐⭐⭐

23 april 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Hi Tracy,

Thank you so much for the incredible review! We are absolutely thrilled to hear that we hit the mark for you across the board.

It’s our goal to make every step—from clicking "order" to the delivery truck arriving—as seamless as possible, so knowing we earned a (hypothetical) 10-star rating really makes our day.

Thanks again for your business.

Regards

Mark

Beoordeeld met 1 van de 5 sterren

I've ordered white granit gravel and…

I've ordered white granit gravel and received shingle. Tried to contact ,no answer.

22 april 2026
Logo Buildershop UK

Antwoord van Buildershop UK

Normally, regardless of star ratings, I would always thank our customers for their business. On this occasion, I won't.

What you've said is basically lies and therefore slanderous.

You have basically, placed and order without checking:

1. What you're actually ordering.
2. The order confirmation we sent you.
3. The invoice we also sent you that did also state the material YOU ordered.

All of these state 10mm Gravel/Shingle. We don't even have a product called ''white granit'' on our website.

Despite me sending you numerous emails that were evidence of your order (all showing 10mm Gravel/Shingle) you still refused to accept any responsibility for YOUR mistake.

You basically expected to get a £180 product for £93. There's a saying in life - if it's too good to be true, it probably is!

Regarding your second lie, saying you tried to contact and no answer is bordering on the ridiculous. Being brutally honest, you were one of the worst customers I've ever dealt with in my 20 years of selling building materials online.

Prior to the delivery, you changed your mind 4 times in relation to the delivery being at the back or front of your property. I had to send you 7 emails to finally get a straight answer. ALL your emails regarding this were answered in a timely fashion.

You then reported you'd had the wrong material sent. Upon investigating to find this was untrue, I then sent another 5 emails in an effort to get a resolution. I offered to get the bag collected (minus the delivery charge which we would not get refunded) with a view to then sending the sort of material you actually wanted and you paying the additional cost. You then told me you'd already used part of the gravel you were supposedly so unhappy with so didn’t want to send it back. Clearly an effort to get an expensive product of the cheap!

For any prospective customers reading this, I cannot stress enough to take care when ordering building materials. Deliveries and returns of heavy/bulky materials is a very costly process.

When you place an order with Buildershop UK, we ALWAYS send out an automatic order confirmation which states what materials were ordered. We then follow this up with a delivery confirmation email. This then has the VAT invoice attached which again, clearly states the goods that have been ordered. Please make sure you check these details carefully.

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