Buildershop UK Reviews 308

Antwoord van Buildershop UK

3 dagen geleden

Hi Tam,

Thanks for taking the time to leave your feedback.

I'm glad we were able to help in adding the other items you required, and that your order went smoothly.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

6 dagen geleden

Hi,

Thanks for taking the time to leave your review.

I'm very sorry to hear your order wasn't up to standard. This is unusual as C24 graded timber is normally very good quality.

If you had made us aware of the issue, it would have been no problem to swap anything you were unhappy with. This is still the case. If you haven't yet used it, and would like for us to get it exchanged, just get in touch and we'll get things rectified.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

6 dagen geleden

Hi Simon,

Thanks for taking the time to leave your review.

I'm glad the advice provided was helpful for you and that you were also happy with the email responses.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

28 mei 2026

Hi Kevin,

Thanks for taking the time to leave your review.

Sorry I couldn't help further on this occasion. I hope you manage to get sorted.

Your recommendation is much appreciated.

Regards

Mark

Antwoord van Buildershop UK

28 mei 2026

Hi Brian,

Thanks for taking the time to leave your review.

I'm glad to hear you were happy with the price. Good also to know that your delivery and communication you received were excellent.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

28 mei 2026

Hi Pawel,

Thanks for taking the time to leave your feedback.

I'm really pleased to know that you were happy with the communication, and that you also got your delivery quickly.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

28 mei 2026

Hi Jacqui,

Thanks for taking the time to leave your review.

I'm glad to hear you found me to be of help with your order. Good also, that your delivery got to you as planned.

Your recommendation is much appreciated.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi Jonathan,

Thanks for taking the time to leave your feedback.

I'm really happy to know you were pleased with the service. This is the part of our business that we do take a lot of pride in.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi,

Thanks for taking the time to leave your feedback.

I'm really happy to know you were pleased with the service. This is the part of our business that we do take a lot of pride in.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi Norman,

Thanks for taking the time to leave your feedback.

It's good to know everything went well and you had no issues.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi Martin

Thanks for taking the time to leave your review.

I'm happy to hear you found the ordering process easy and the prices were competitive. We do check our prices on a regular basis to make sure this is the case.

Hope to deal with you again soon!

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi Mr Stratford,

Thanks for taking the time to leave your feedback.

It's always great to hear when our communication is recognised.

I'm happy also that the delivery went well and it was delivered where you needed it.

If you could elaborate on any booking page issues, this would be good so it can be looked in to.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi Adam

Thanks for taking the time to leave your feedback.

It's good to know you was happy with the price and that the delivery went well.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi Eddie,

Thanks for taking the time to leave your feedback.

It's good to know you found the process simple and straightforward.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi John,

Thanks for taking the time to leave your feedback.

It's good to know we hit the mark for ordering, service and delivery.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi John,

Thanks for taking the time to leave your review.

It's always really good to get repeat business. I'm happy to hear you had a great experience, and that the price and service were in line with your expectations.

Hope to deal with you again soon!

Thanks once again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi Richard,

Thanks for taking the time to leave your review.

We are delighted to hear that everything went exactly according to plan.

Reliability is a top priority for us, so it’s great to know your order arrived right on schedule, in perfect condition, and was placed exactly where you needed it. We also strive to keep our prices as competitive as possible, so we’re glad you felt you got a great deal.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Hi Tracy,

Thank you so much for the incredible review! We are absolutely thrilled to hear that we hit the mark for you across the board.

It’s our goal to make every step—from clicking "order" to the delivery truck arriving—as seamless as possible, so knowing we earned a (hypothetical) 10-star rating really makes our day.

Thanks again for your business.

Regards

Mark

Antwoord van Buildershop UK

22 mei 2026

Normally, regardless of star ratings, I would always thank our customers for their business. On this occasion, I won't.

What you've said is basically lies and therefore slanderous.

You have basically, placed and order without checking:

1. What you're actually ordering.
2. The order confirmation we sent you.
3. The invoice we also sent you that did also state the material YOU ordered.

All of these state 10mm Gravel/Shingle. We don't even have a product called ''white granit'' on our website.

Despite me sending you numerous emails that were evidence of your order (all showing 10mm Gravel/Shingle) you still refused to accept any responsibility for YOUR mistake.

You basically expected to get a £180 product for £93. There's a saying in life - if it's too good to be true, it probably is!

Regarding your second lie, saying you tried to contact and no answer is bordering on the ridiculous. Being brutally honest, you were one of the worst customers I've ever dealt with in my 20 years of selling building materials online.

Prior to the delivery, you changed your mind 4 times in relation to the delivery being at the back or front of your property. I had to send you 7 emails to finally get a straight answer. ALL your emails regarding this were answered in a timely fashion.

You then reported you'd had the wrong material sent. Upon investigating to find this was untrue, I then sent another 5 emails in an effort to get a resolution. I offered to get the bag collected (minus the delivery charge which we would not get refunded) with a view to then sending the sort of material you actually wanted and you paying the additional cost. You then told me you'd already used part of the gravel you were supposedly so unhappy with so didn’t want to send it back. Clearly an effort to get an expensive product of the cheap!

For any prospective customers reading this, I cannot stress enough to take care when ordering building materials. Deliveries and returns of heavy/bulky materials is a very costly process.

When you place an order with Buildershop UK, we ALWAYS send out an automatic order confirmation which states what materials were ordered. We then follow this up with a delivery confirmation email. This then has the VAT invoice attached which again, clearly states the goods that have been ordered. Please make sure you check these details carefully.