BuyAutoParts.com Reviews 

Excellent service and communication. I ordered a TD04 turbo for our Saab Viggen late in the day, just before the order deadline for next day shipping. I also had the part drop shipped to the shop working on the car. Turbo arrived next day, great packaging, no issues at all with the part. Again, great experience and communication throughout the entire order and shipping process!

Price was good but no free shipping either direction. Also, sales tax is charged on the core cost but not refunded after the return.

Always has the parts I need and ships within 2-3 days

Very good price on my parts. Parts were correct and arrived on time.

fast shipping reliable part works great happy customer

Excellent customer service, great parts, and very good prices.

Prices are good. But customer service is awesome! Everything shipped out immediately and arrived early. But…. I sold the car the day before my parts got here. They paid shipping back, no crazy restocking fee. Promptly issued a refund. Best company I’ve done business with.

Ordered a new mazda alternator. Came in 4 days. Great price. No problems. Will use again.

After sending me the wrong part multiple times they had the nerve to try to hit me with a restock fee. Wow this place is bottom of the Barrell . Warning don't order unless you have weeks to wait for parts

Shipment arrived early. Unit came in undamaged just waiting for the weather to warm up before I install.

I ordered two things I looked twice at the order and it was correct. The next day I had a feeling that something was wrong. So I called customer service and asked if what I ordered was for a 2019 Jeep compass limited she said let me look she came back and no, these are not for a 2019.
So I asked her to cancel order and refund my money. She said even though it hasn't shipped you have to receive the order then return it then we can refund your money.
I will never buy any parts from here ever again.

Very prompt delivery next day like I ordered parts are very good quality and affordable a fraction of oem with very similar quality I will be ordering again.

Fast,precise shipping friendly staff.credit core charge couldn't be faster thanks

I purchased a A/C compressor kit, and condenser for a 2017 GMC Canyon using BuyAutoParts.com guide for vehicle fit. Neither the A/C compressor nor the condenser fit as stated. The A/C compressor bolted up properly, but the electrical connections were turned in different positions and would not permit a connection.
After calling customer support and explaining this to a representative, where I was told to just spice in the connectors with extra wire to fit! Well, I did not purchase the items expecting that it would require also require fabrication for both the compressor and condenser to try and make it them work. The representative did however concede to refund all monies for the purchase of inferior products made in China.
If a company is going to sell a product they need to make sure that the guide they have on there website is correct for vehicle fit. I wasted a lot of time and money returning products and reordering from another online vendor with much better results.

Great customer service. I was able to talk to a real person to make sure the rebuilt Saginaw power steering box I needed contained everything I required for a custom 4WD off-road project. I received it in three days and it was the exact steering box I had required to meet all my specifications.

Sent the rong part 2nd day. I payed for faster shipping as I needed my part. Very poor response from customer service. Not sure about the parts quality as I ended up ordering from another store. Probably will not use these folks again

Great sale prices, excellent customer support and quick delivery.

I purchased a rack and pinion from B.A.P and it almost killed me. One inner tie rod snapped on my going 40 miles per hour and I lost control of the car, for thats what happens when a tie rob breaks. I asked them for a refund, they cant do that till they get the old entire rack and pinion returned. I told BAP that returning the rack is not a option, so they told me to return the broken tie rod end and there send me another rack and pinion...thus doubling my chances of dying from another catastrophic failure. Customer service says they have u to a 2% failure rate on there racks...2% is insanely a huge number when it comes to a safety part .I work for a automotive supplier and we can only have 1 pcs per million that's defective that's 0.000001%...B.A.P can supply there victims a 2% defective rate....

Bought a turbo with exhaust manifold spent $900 for it paid $600 to install it and the wastegate was damaged had 1/4 inch side play. Called BAP they wouldn't just replace the exhaust manifold they wanted the entire turbo with manifold I bought before they sent out a replacement. Second option was buy another and get refunded later. I had to spend another $600 to have another turbo and exhaust manifold installed. My vehicle was down the initial 4 days waiting on their part just to find out it was junk. Would've cost me another 8+ days of downtime or another $900 and wait for a refund if I wanted a replacement plus another $600.

I sent their junk back for a full refund and bought elsewhere. I would highly suggest not using BAP if you want reliable parts with no issues.

Their vehicle catalog is incorrect, therefore we received the incorrect part. Not a big deal, easy to rectify, however this company's customer service is horrible. After several attempts calling to get it resolved, several times being hung up on and several false promises of a call back, I got frustrated and ordered through another company. Now they are witholding my funds, stating that its their policy to only give a "credit" not a refund. Absolute BS and scam.