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Cake Craft Company Reviews 

1.915
•
TrustScore 4.5 uit 5

4,4

Taartdecoratiebenodigdheden winkel
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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We needed something unique in style , quality made, for decorating a wedding cake. We found it here. Delivered swiftly too. The mould was good quality tough but easy to remove the casts. A shame we ca... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Quick and easy to use the website. Order came well packaged, with good quality products inside! Thank you very much. Will definitely use your company again.

Beoordeeld met 1 van de 5 sterren

I purchased a 6 piece Colour Mill pastel set and a solo white bottle of colour mill. I received the 6 piece set; however, when I contacted the company to inform them the small 6 dollar bottle was miss... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought holographic cake boxes which were on offer. They were quite striking and of really good quality, and wrapped individually, which I didn't expect. They arrived quickly as promised and were we... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Taartdecoratiebenodigdheden winkel
  2. Bakkersmateriaal
  3. Bakkerijbenodigdheden winkel
  4. Knutselwinkel
  5. Hobbywinkel
  6. Kookwinkel

Geschreven door het bedrijf

Famously Lower Prices Cake Craft Company offers great prices on your cake decorating supplies, sugarcraft essentials & packaging. FREE delivery on orders over £45

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 73% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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4,4

Alle reviews

(1.915)

180 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie
Beoordeeld met 5 van de 5 sterren

Absolutely excellent customer…

Absolutely excellent customer services.. thank you for sorting out my Cake board problem so quickly. As a professional Cake Baker, I will be using your company with great regularity in the future thank you again. Cakes made by Allie

21 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Wrong Order Received & Data Protection Breaches

Purchase at your own risk. Ordered items on 20/08/2025 for next day delivery as items needed to complete event order. Parcel arrived on time but someone else's order. Outer delivery label details are mine but products and invoice are for someone else which is a data protection breach as I have there name, address plus other details and mine is probably with them or someone else.

Theres no working contactable number so all I can do is email to try resolve. How do you send back items not received and how does one get their money back for the next day delivery of the wrong order? Also be careful of the small print, website says food products not returnable/refundable

21 augustus 2025
Review zonder uitnodiging
Logo Cake Craft Company

Antwoord van Cake Craft Company

Hi Nathan,

Thank you for taking the time to leave us a review — we are truly sorry to hear about your recent experience and completely understand your frustration.

Please accept our sincere apologies for the wrong order being delivered and the data protection concern this has caused. We also regret that you were unable to reach us by phone. Kindly note that our phone line is currently unavailable, and emails sent on Sundays are not responded to as our office is closed — this is why we did not reply immediately to your message.

We will be getting back to your email as soon as possible to resolve this matter for you. In the meantime, you are also very welcome to contact our Customer Experience Team directly at orders@cakecraftcompany.com
, and please include “FAO_TRUSTPILOT” in the subject line so that a senior team member can personally follow up and ensure your concerns are fully addressed.

We genuinely value your feedback and are committed to learning from this to improve both our service and your experience with us.

Once again, we are truly sorry to have let you down on this occasion, and we hope we’ll have the opportunity to restore your confidence in us moving forward.

Warm regards,
Customer Experience Team
Cake Craft Company

Beoordeeld met 5 van de 5 sterren

Good service

Good service. Arrived on time and packed very well. I ordered boxes for tiered cakes. They are strong and sturdy. I recommend it to all bakers. Loads of variety available.

22 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helpful Advice

Specific advice sort on how best to stack varying sizes of fruit cake, which I had never done
Prompt reply with options giving with pros and con
Prompt delivery

23 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

High quality products

High quality products, the one I got were 100% natural, arrived fast and very well packaged. I wish you had more no added sugar products.

9 augustus 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Put an order for 2x two different…

Put an order for 2x two different products. Online showing products all in stock, needed urgently so paid for next day delivery. Order went through, even recieved confirmation email at 11.45am, but then at 3.46pm recieved another email stating 2x products, ' were now out of stock'. By the time I'd been able to change products and pay the difference, thought I'd still receive the whole order next day, but no only 2x products arrived, the other 2 arrived 2 days later. The online stock, is pointless.

24 juli 2025
Review zonder uitnodiging
Logo Cake Craft Company

Antwoord van Cake Craft Company

Hi Angie,

Thank you for taking the time to leave us a review — we are truly sorry to hear about your recent experience and completely understand your frustration.

We sincerely apologise for the inconvenience caused by the stock availability issue and the delay in receiving your full order. We recognise how important it is for our website’s stock information to be accurate, especially when orders are placed urgently with next day delivery. Your feedback is invaluable, and we are actively reviewing our processes to prevent similar situations in the future.

We genuinely value your comments and are committed to learning from this to improve both our service and your experience with us. You’re also very welcome to contact our Customer Experience Team directly at orders@cakecraftcompany.com. Please include "FAO_TRUSTPILOT" in the subject line so that a senior team member can personally follow up and ensure your concerns are fully addressed.

Once again, we are truly sorry to have let you down on this occasion and hope we’ll have the opportunity to restore your confidence in us moving forward.

Warm regards,
Customer Experience Team
Cake Craft Company

Beoordeeld met 5 van de 5 sterren

Frost form kitI ordered a frost form kit for the…

I ordered a frost form kit for the first time and expected it to be next day delivery but it came 3 days later, I re read the order and it was my mistake it said if you order before 3.00 pm it would be next day delivery, lesson learned. The items arrived in good condition and was packed very well. The actual frost form equipment is very well made and I would highly recommend them and the company

19 juli 2025
Review zonder uitnodiging

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