I bought holographic cake boxes which were on offer. They were quite striking and of really good quality, and wrapped individually, which I didn't expect. They arrived quickly as promised and were we... Toon meer
Bedrijf heeft geantwoord
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Slower than usual delivery. Package left roadside of the gate in the pouring rain. Luckily cake boards not damaged. This is usually my go to company but this delivery has put me off slightly
Bedrijf heeft geantwoord
I ordered different nozzles , piping bags, gel food colouring etc for decorating buttercream floral cupcakes. The piping nozzles pipe like a dream. All goods came within the week of ordering and i was... Toon meer
Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the... Toon meer
Bedrijfsgegevens
- Taartdecoratiebenodigdheden winkel
- Bakkersmateriaal
- Bakkerijbenodigdheden winkel
- Knutselwinkel
- Hobbywinkel
- Kookwinkel
Geschreven door het bedrijf
Famously Lower Prices Cake Craft Company offers great prices on your cake decorating supplies, sugarcraft essentials & packaging. FREE delivery on orders over £45
Contactgegevens
Unit 13-14 Muirhead Quay, Fresh Wharf Estate, IG11 7BG, London, Verenigd Koninkrijk
- 02036374715
- orders@cakecraftcompany.com
- www.cakecraftcompany.com
4,4
Uitstekend
2K reviews
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Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Cake Craft Company
Hi Yvonne,
Thank you for taking the time to share your experience with us.
We are delighted to hear that your order arrived super fast and that you were pleased with the quality of the products.
Your recommendation means a great deal to us, and your positive feedback will be shared with the team.
Thank you for choosing Cake Craft Company. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Bakeware and ingredients without the hassle
Easy to find what you need and quick easy delivery
5 juni 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Cris,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you found it easy to find the bakeware and ingredients you needed and that the ordering process was hassle-free. It's also great to know that your order arrived quickly and smoothly.
Your positive feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Cake Craft Company. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Lovely cake boxes highly recommended
15 juni 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Sharon,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you were pleased with the cake boxes and that you would recommend them to others.
Your positive feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Cake Craft Company. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Cake box was rubbish quality yet pricey…
Cake box was rubbish quality yet pricey nothing like the picture
12 juni 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Hannah,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about what happened and understand why you feel disappointed. We are sorry to learn that the cake box did not meet your expectations and that you felt the quality was poor and not as shown in the product image.
In order for us to investigate this matter fully, could you please provide your order number? Alternatively, please send us an email with "FAO HANNAH - FEA" in the subject line, and we will be happy to look into this for you.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to investigate this matter further.
We look forward to hearing from you and assisting further.
Kind regards,
Customer Experience Team
Cake Craft Company
I purchased a 6 piece Colour Mill…
I purchased a 6 piece Colour Mill pastel set and a solo white bottle of colour mill. I received the 6 piece set; however, when I contacted the company to inform them the small 6 dollar bottle was missing they made me feel like I was trying to pull a fast one. Instead of saying, 'Our apologies. Let us make this experience better for you," the representative asked me to go look inside my package again. Interesting. Obviously, nothing else was in my package which is why I contacted the store. No problem. I'll take my business elsewhere.
8 juni 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Sarah,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about what happened and understand why you feel disappointed. This is certainly not the experience we want any of our customers to have.
In order for us to investigate this matter fully, could you please provide your order number? Alternatively, please send us an email with "FAO Sarah Geshti - FEA" in the subject line, and we will be happy to look into this for you.
We appreciate the opportunity to review your concerns and understand what happened with your missing Colour Mill White bottle.
We know this experience has caused unnecessary stress and inconvenience, and we sincerely apologise for this. We look forward to hearing from you and assisting further.
Kind regards,
Customer Experience Team
Cake Craft Company
Missing orders
I placed an order directly with this cake craft company and paid extra for delivery. After 4–5 days it still hadn’t arrived, and with very little time left, I had to place a second order and pay again for next-day delivery. As a baker, I rely on receiving supplies on time for my work.
Sadly, neither order arrived when promised. One turned up two days after I actually needed it, and the other was marked as delivered — but I never received it at all.
I tried opening a case to resolve this, but no one has got back to me. It is extremely disappointing to pay extra twice for faster, guaranteed delivery, only to end up with late items and one completely missing order. This has caused real disruption to my baking work. I would not recommend this company if you need supplies for a specific date or for business use.
21 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Naz,
Thank you for taking the time to share your experience with us.
We are truly sorry for what you have been through and completely understand how upsetting and stressful this must have been, especially as you rely on receiving supplies on time for your baking work.
We sincerely apologise for the delays you experienced and for the inconvenience caused by one order arriving late and another being marked as delivered when you did not receive it. We understand how frustrating it must be to have paid for expedited delivery on two separate occasions and not receive the service you expected.
To allow us to investigate this matter fully and review the delivery issues, could you please provide your order number(s)? Once we have these details, we will check the status of both orders and look into what has happened.
We know this experience has caused unnecessary stress and inconvenience, and we are sincerely sorry that we were unable to provide the level of service you expected. We appreciate the opportunity to investigate this for you and look forward to hearing from you.
With our heartfelt apologies,
Customer Experience Team
Cake Craft Company
Hold that order!!
I needed to add an item to an order I’d already put through. Team pulled all the stops out and managed to add before it was dispatched. Saved the day for me. FantastIc help and fantastic service. The team were fab. Thank you.
21 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Sue,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that our team was able to help add the extra item to your order before it was dispatched and that we could help save the day for you!
Your kind words about our service and team mean a great deal to us. We will be sure to pass your feedback on to the team, who will be thrilled to know their efforts made such a positive difference.
Thank you again for your wonderful review and for choosing Cake Craft Company. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Excellent company
Excellent company - I missed one thing off my order and emailed and it was added with no problems, simply invoiced and added to order. Great, clear communication and the only cake decorating company where I found the colour and size board I needed and it was perfect!
13 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Alison,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you were happy with our service and that we were able to help by adding the extra item to your order. It's also wonderful to know that you found the exact cake board colour and size you needed and that it was perfect for your requirements.
Your kind words about our communication and service mean a great deal to our team, and we truly appreciate your support.
Thank you again for your lovely feedback. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Product arrived in a crushed box and…
Product arrived in a crushed box and cake box inside was bent out of shape. Very disappointed with the quality of the product - the picture on the website does not show that it is a basic brown cardboard inside and not the white card one would expect for a cake box. The return policy is rubbish and says don’t accept damaged goods but that’s no good when the courier has already gone. I will have to pay for the return for damage that is not my fault. Considering the box cost over £10 for a poor quality product I am very dissatisfied
21 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Mike,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that your order arrived in a crushed box and that the cake box inside was damaged. We completely understand your disappointment, especially when the item was purchased for a specific purpose and did not arrive in an acceptable condition.
We would like to investigate this matter further with both our packing team and the courier. Could you please provide your order number and, if possible, send us photos of the damaged outer packaging and the damaged cake box?
Once we receive these details, we will review the situation and advise on the next steps.
Please accept our sincere apologies for the inconvenience and frustration this has caused. We appreciate the opportunity to look into this for you and look forward to hearing from you.
With our heartfelt apologies,
Customer Experience Team
Cake Craft Company
Great items at a great price & arrived…
Great items at a great price & arrived really quickly
18 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Janet,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you were pleased with your items, found them to be great value, and that your order arrived quickly.
Your positive feedback means a great deal to us, and we truly appreciate your support.
Thank you again for your wonderful review. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Excellent service
I was kept informed every step of the way from purchase to delivery.
12 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Elaine,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you were kept informed every step of the way, from placing your order through to delivery. Providing clear communication and updates is something we strive for, so it is wonderful to know that this made a positive difference to your experience.
Thank you again for your kind feedback and for choosing Cake Craft Company. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Great for all your cupcake needs
I was looking for some new piping nozzles and some different types of sprinkles to elevate my cupcakes. Was really happy with the variety. My order arrived quickly and was well packaged ive already used some sprinkles the cakes looked great. I will be using this site again
15 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Toni,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you were happy with the variety of piping nozzles and sprinkles available and that you found exactly what you were looking for to elevate your cupcakes.
It's wonderful to know that your order arrived quickly, was well packaged, and that the sprinkles helped make your cakes look great. Feedback like yours means a lot to our team.
Thank you again for your kind review and for choosing Cake Craft Company. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Excellent customer services from the Cake Craft Company
I ordered from the Cake Craft Company, and received the free delivery, unfortunately this was from Evri, who promised delivery on the Thursday, but after many attempts to find out where my parcel was, they admitted they had lost it. I contacted the Cake Craft Company who responded immediately and organised next day delivery with DPD.
I would like to say that the customer service I received was excellent. Mary went above and beyond my expectations, I would definitely use the Cake Craft Company again. I just would’nt let Evri handle the delivery.
27 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Andrea,
Thank you so much for taking the time to share your experience with us.
We are sorry to hear about the issues you experienced with the original delivery through Evri and understand how frustrating it must have been when your parcel was delayed and subsequently lost.
However, we are delighted to hear that our team was able to help resolve the situation for you. Your kind words about the customer service you received, particularly the assistance provided by Mary, mean a great deal to us. We will be sure to pass your feedback on to her, as she will be thrilled to know that her efforts made such a positive difference.
Thank you again for your wonderful review and for giving us the opportunity to put things right. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
great service, great products.
Very good. I'm a happy customer. Would recommend them. I order from them semi regularly. I love their iridescent board and boxes, and lilac boards and boxes. Please don't ever stop having them in stock. They always are prompt to reply to any problems in the order. And resolve it quickly.
29 april 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Samantha,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you are a happy customer and that you continue to shop with us regularly. It's wonderful to know that you love our iridescent boards and boxes, as well as our lilac range—we'll certainly pass your comments on to the team!
We are also pleased to hear that our team has been able to assist promptly whenever there have been any issues with your orders and that these have been resolved quickly for you.
Thank you again for your kind words and continued support. Feedback like yours means a great deal to us, and we look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Great online company,had everything I…
Great online company,had everything I needed and the quality and pricing is very good with fast delivery.many thanks
1 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Nina,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you found everything you needed on our website and that you were pleased with the quality, pricing, and fast delivery of your order.
Your kind feedback means a great deal to us, and we truly appreciate your support.
Thank you again for your wonderful review. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
So beautiful and delicate
Wow, I was so impressed with the tag, so, so neat and beautiful
15 mei 2026
Review zonder uitnodiging
Antwoord van Cake Craft Company
Hi Ilona,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you were so impressed with the tag and found it neat and beautiful. It is always wonderful to receive such positive feedback, and we are pleased that the product met your expectations.
Thank you again for your kind review and for choosing Cake Craft Company. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Cake Craft Company
Another great delivery
I can rely on CCC to get my products to me without any issues. Thank you as always.
24 april 2026
Abysmal customer service
Ordered 2 boxes with plastic wrap to transport 2 birthday cakes.
They arrived but the plastic didn’t fit around the base.
I provided photo evidence of 1 but they wanted to see both, which I provided.
They then said they would refund me but a week later, no refund.
Now they’re saying they made a mistake and have issued a refund and will take up to 5 days. Not good enough, do better.
10 april 2026
Review zonder uitnodiging
Repeated failed “next-day” delivery, no real delivery attempt, poor accountability from Cake Craft Company
I placed my first order with Cake Craft Company for my small business, order #772981, and paid for DPD Next Day delivery because I urgently needed the items for production.
Unfortunately, this became one of the most frustrating supplier experiences I have had.
The first parcel was marked as a failed delivery / “sorry we missed you”, even though I was at home, sitting in my living room near the front door during the delivery window. Nobody knocked, nobody rang the bell, and nobody appeared at my property. I have Ring/front door camera footage covering the relevant time, which shows that no genuine delivery attempt was made.
I contacted Cake Craft Company and explained the situation. To their credit, they arranged a replacement parcel. However, the exact same issue happened again the next day, apparently with the same DPD driver. The replacement parcel was also diverted to a pickup shop after another message suggesting I was not at the address, when I was again at home and no genuine delivery attempt was made.
This was not a one-off delivery issue. It happened twice, after Cake Craft Company had already been told about the first failed attempt.
Because I urgently needed the items, my husband had to leave work early and use paid annual leave so he could collect the original parcel before the Post Office closed. We also had extra fuel costs and wasted time dealing with something that should have been a straightforward next-day delivery to my home.
I want to be very clear: I did not collect the second parcel. I was not trying to keep two orders. In fact, I was the one who openly told Cake Craft Company that the original parcel had been collected, so there was no attempt to hide anything or obtain duplicate goods.
I also contacted DPD myself regarding the second parcel and opened a complaint. I specifically asked for the replacement parcel, which had been diverted to a parcel shop, to be returned to the sender because I was not going to collect it. DPD advised me to contact the sender regarding the return and the delivery refund, which is why I followed up again with Cake Craft Company.
Despite this, Cake Craft Company’s response still referred to the original parcel being collected and explained what would have happened if the replacement had been successfully delivered, including collection of duplicate items. That made me feel as though the focus was being shifted onto a potential duplicate-order issue, even though I had already been transparent and had already asked for the second parcel to be returned.
My complaint was never about wanting to keep two orders. My complaint was about receiving another DPD update implying that I was not at the address, when I was, and about the repeated failure to make a genuine delivery attempt to my home.
What disappointed me even more was the poor customer service afterwards. The replies felt generic, templated and almost AI-generated, despite the amount of detail, evidence and clarification I had provided. It did not feel like anyone had properly engaged with the specific facts of my complaint or taken ownership of the issue.
Instead of properly acknowledging how negative the overall experience had been with their company, Cake Craft Company repeatedly pointed out that once the parcel is with the courier, delivery is outside their direct control. I understand they do not physically drive the parcel to the customer, but I paid Cake Craft Company for the goods and delivery. I did not choose or contract DPD directly. Cake Craft Company chose DPD as their courier partner, and the next-day home delivery service I paid them for was not provided.
They eventually said they would refund the £7.95 delivery charge, but only after I had to send several detailed emails, provide evidence, clarify that I had not collected the second parcel, contact DPD myself, and repeatedly push for the issue to be treated as a formal complaint. However, at the time of writing this review, I still have not actually received that refund.
In my view, refunding the delivery fee for a delivery service that was not fulfilled is the absolute bare minimum, not good customer service, and even that has not yet been completed.
They refused any goodwill compensation, despite the repeated failed service, the wasted time, the extra inconvenience, the additional fuel cost, and the fact that my husband had to use paid annual leave to collect a parcel that should have been delivered to my home.
20 april 2026
Review zonder uitnodiging
Amazing products
Amazing products, I am definitely switching to this company!! Quality products and service! Definitely recommend them to anyone looking for cake decorating, or items for your business!
Thankyou Cake Craft Company :)
26 februari 2026
Review zonder uitnodiging
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