Canvas Castle Reviews 1.089

TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Hello! My favorite thing about canva castle is that it publishes thought provoking bold art! There have been so many interesting conversations stimulated from my guests simply observing the... Toon meer

Beoordeeld met 1 van de 5 sterren

This is HORRIBLE! The colors are dull, the picture is blurry. Very misleading in what your really getting. Its cheap, because your getting cheap quality. I have never been so disappointed. Customer s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great prices, sales, and service! We are a nonprofit behavioral healthcare facility in rural WA State who serves the mentally ill and substance use disorders. We have recently painted the inside of ou... Toon meer

Beoordeeld met 5 van de 5 sterren

What made my experience with canvas Castle great was three things. Number one when I'm purchasing artwork I always consider the statement that is going to make. Whether it be fun and whimsical or an i... Toon meer


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 1 van de 5 sterren

Worst experience ever

Worst experience ever with rude, unprofessional, disrespectful email correspondence due to request of return and refund as I assumed I was purchasing canvas “art” instead of cheap print. Terrible customer service, cheap product

15 mei 2026
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Tammy - we have no one under your name, you have the wrong company herem Both our framed art and prints are of the highest quality and we always look after our customers Please email the support@canvas-castle.com team x

Beoordeeld met 1 van de 5 sterren

This is HORRIBLE

This is HORRIBLE! The colors are dull, the picture is blurry. Very misleading in what your really getting. Its cheap, because your getting cheap quality. I have never been so disappointed. Customer service, never mind, there is no service. Unless your ready to here someone lie to you. Save your money, shop somewhere else.

17 april 2026
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Jodi - you have the wrong company here. We have no one under your name and we always look after our customers. All our prints are 10,000px to ensure perfect clarity but we would happily refund or resend another if there was an issue. Please email the support@canvas-castle.com team x

Beoordeeld met 2 van de 5 sterren

Watch out

Watch out, the picture is NOT what you get! The frame isn’t included! You have to build your own frame and stretch it. Bs! False advertising!! Why do businesses do this?! Make it obvious what you are getting for your purchase! Stop f’ing people over!

18 maart 2026
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Tyler - I just checked your order and you didn't select a frame, you selected the print only. You can order stretched and ready to hang, ready to hang with floating frame, print and diy frame or print only. Just email the team if you would like it ready to hang Tyler, we're happy to look after you x

Beoordeeld met 1 van de 5 sterren

No acknaowledgment of purchase

No acknaowledgment of purchase. Charged but no info as to delivery or confirmation

11 maart 2026
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Bill! All orders get a confirmation email immediately after purchase, I will copy and paste yours below for your convenience

Order Information
Order #: 58087
Total cost: $228.00
Payment status: Paid
Payment method: Google Pay
Billing Information
William Sarver
Lake Worth, FL, United States 33467
+1 610-352-0485
billsarver@gmail.com
Shipping Information
William SARVER
6187 Bear Creek Court
LAKE WORTH, Florida, United States 33467
+1 561-352-0485

Delivery Method: Free shipping

Order Details
Item Qty Total
Ecstasy
Size: 24x35" / 60x90cm with frame
Price: $95.00 1 $95.00
Ecstasy II
Size: 24x35" / 60x90cm with frame
Price: $95.00 1 $95.00
The Red Siren
Size: 31x47” / 80x120cm
Price: $95.00 1 $95.00
Subtotal $285.00
Shipping $0.00
Tax $0.00
Discount -$57.00
Total $228.00

Beoordeeld met 1 van de 5 sterren

Accurate product photos and respectful customer service should be the minimum, not the exception.

I ordered a piece from Canvas Castle expecting it to match the photo on their website, but what I received looked significantly different in color and overall appearance. When I contacted customer service, I was met with dismissive replies and zero willingness to help—no exchange, no return, not even acknowledgment that the product didn’t match their own listing; in fact, they said I was wrong. Their tone was rude and unprofessional throughout the process. This company does not stand behind its products or value its customers. I’m sharing this so others can make an informed decision before ordering.

1 maart 2026
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Alisa - we emailed you about this. You ordered Orange - Rothko and not the other Orange canvas. Additionally your return request is many months after the 30 day return window. Regardless of this we have offered to send you another canvas in its place free of charge, we are still awaiting your reply

Thank you

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER FROM THESE PEOPLE

DO NOT ORDER FROM THESE PEOPLE! THEY INTENTIONALLY MISLEAD CUSTOMERS. THEY ARE VERY UNPROFESSIONAL and EXTREMELY RUDE. Genuinely the worst retail experience I have ever had. There needs to be a negative star option.

Your reply to this review is not at all truthful. You have not offered to send the frames. You have maliciously threatened me, blatantly lied saying I am racist, and posted a horrible review on my business page that you are actively using to try to coerce me into removing my review.

19 februari 2026
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Laura - we've already talked to you about this. You didn't order "with frame" so received the print only. For a frame you just select "with frame". We have also offered to send you a frame. I'm so sorry you're still upset, just email us if you change your mind about the frame or a return, we're here to help x

In regards to your updated reply we have never left a review anywhere Laura, we genuinely don't know what you're talking about but it was not us

Beoordeeld met 5 van de 5 sterren

Absolutely love our canvass

Absolutely love our canvass! Smooth transaction from start to finish, delivered on time and got a free picture! Excellent value for money and already sizing up our next picture!

7 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I just wanna say their emails are great…

I just wanna say their email marketing is exceptional because I haven’t bought yet but I plan to… It’s good enough to have brought me over here to leave this review and I haven’t even had a full on experience yet so that’s gotta say something!

5 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bold conversational peices


Hello!

My favorite thing about canva castle is that it publishes thought provoking bold art!

There have been so many interesting conversations stimulated from my guests simply observing the art and then...BOOM...perspectives start to flow!

Love this company!

5 februari 2026
Review zonder uitnodiging

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