Canvas Castle Reviews 

1.095
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Hello Canvas, I recently purchased a new home that is currently being renovated and with that, I am redecorating. I LOVE Banksy and came across your site while searching. Not only did I find wh... Toon meer

Beoordeeld met 1 van de 5 sterren

No customer service number. Email person maybe a bot is a wise asx excuse maker for a continuous series of lies. There art work isn't posted to anything. It's a rolled up poster. HEED. Shop elsewhe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... Toon meer

Beoordeeld met 5 van de 5 sterren

I was only supposed to browse, but clearly your collections had other plans for me. I absolutely love the variety you offer—there’s so much to choose from! Prices are very reasonable with sales tha... Toon meer


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,1

Alle reviews

(1.095)

92 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

READ ALL REVIEWS!!!!

READ ALL REVIEWS! Customer service (which should not be called customer service) very rude !
They ask for you to take down the review and they will work something out afterward.

12 januari 2026
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Mindy - we absolutely want to help you out here. You ordered the wrong artwork and we've given you the return address, a partial refund option, shipping price only for your preferred order. I'm sorry you're upset but all we want to do is look after you here x

Beoordeeld met 1 van de 5 sterren

Do not buy large horizontal prints from…

Do not buy large horizontal prints from this company. The inner frame is to weak to support hanging, print bending in the middle. I sent several respectful emails asking for hanging recommendations. Responses were rude and disrespectful, blaming me.

Re company's reply - I am 100% certain I have the right business. I have an email trail to prove it. This is Canvas Castle's standard response to all complaints.

15 februari 2025
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

**update - if you have the right company please provide your name or order number. You're welcome to do it here if you don't want to email us, we're happy to help you here also but we truly haven't received any unhappy customers or complaints

Hi there! We have no recent frame complaints or unhappy customer emails, I am 100% certain you have the wrong company here! If you are writing about Canvas Castle please email the support@canvas-castle.com team and we can resend or refund immediatly x

Beoordeeld met 1 van de 5 sterren

I am very disappointed with my…

I am very disappointed with my experience. The website says that the canvas comes with an inner frame. But mine was delivered and did not include the frame. When I inquired, they wanted to charge me twice as much for the frame as I had paid for the canvas. And their customer service really didn’t care that I had an issue. Very disappointed.

1 december 2025
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Greg! I'm sorry you've had a tough experience. We've emailed you about this - the website says every artwork comes with a frame option, but you didn't select "with frame" so received the print only. We're happy to send you the frame which is by far the cheapest price you will find anywhere in the world (this frame is nearly 2 meters long!) otherwise you're welcome to return it. Thank you, CC

Beoordeeld met 1 van de 5 sterren

I had almost the exact same exchange as…

I had almost the exact same exchange as Kate below. They threatened to email my employer and say that I was racist and sexist. This is one of the absolute worst companies I have ever dealt with stay far far away. I’m sure they will write some BS response. Reality is they should be shut down from advertising on IG and FB.

EDIT: This reply is the same as all the others. On Tue, Nov 11, 2025 at 5:49 PM Canvas Castle support@ canvas-castle.com wrote:
Okay we've found the contact details for senior management at your company. We're going to be forwarding them your racist and homophobic emails you sent in the other email thread. How does that sound you little racist? You have 12 hours to change your review or we'll be forwarding them your

11 november 2025
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Eric - this is not our company, we would never write anything like that to our customers. You may have purchased either from Canva Castle or Castle Canvas or another company of a similar name. These companies often don't have Trustpilot accounts. Please feel free to email our support@canvas-castle.com team

Beoordeeld met 5 van de 5 sterren

Vibrancy

The colour, vibrancy of you items. It’s so hard to choose just one… so I chose two! Thank you.

8 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Non Profit Community Behavioral Health seeking Artwork!

Great prices, sales, and service! We are a nonprofit behavioral healthcare facility in rural WA State who serves the mentally ill and substance use disorders. We have recently painted the inside of our building and are greatly needing artwork for our building. With cuts to Medicare and Medicaid funding, our budget has taken a huge hit and we would be extremely grateful of any opportunity to win the $1000 giveaway to our organization!

25 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Quality

I purchased some graffiti prints for my young family and they look amazing. The canvas and print quality is better than expected and the packaging was perfect, no damage in transit. The selection of prints is amazing too.. Thank you Canvas Castle, I recommend your site to family and friends..

24 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Banksy Prints 10/10!

I love Canvas Castle for their Banksy prints.

I wasn't quite sure what to expect from ordering prints online from overseas, but I was really happy with the quality, the service and delivery times.

I’ve put the canvases throughout the living area of my house and they compliment my home perfectly.
I still have the living area upstairs to do...



24 november 2024
Review zonder uitnodiging

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