Canvas Castle Reviews 

1.095
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Hello Canvas, I recently purchased a new home that is currently being renovated and with that, I am redecorating. I LOVE Banksy and came across your site while searching. Not only did I find wh... Toon meer

Beoordeeld met 5 van de 5 sterren

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... Toon meer

Beoordeeld met 1 van de 5 sterren

No customer service number. Email person maybe a bot is a wise asx excuse maker for a continuous series of lies. There art work isn't posted to anything. It's a rolled up poster. HEED. Shop elsewhe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was only supposed to browse, but clearly your collections had other plans for me. I absolutely love the variety you offer—there’s so much to choose from! Prices are very reasonable with sales tha... Toon meer


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,1

Alle reviews

(1.095)

92 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Ma découverte.

J’aime beaucoup votre panoplie de toiles qui sont magnifiques! Je suis ravi de vous découvrir.
J’ai l’intention d’acheter une de vos toiles .

23 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Buyer Beware

Buyer Beware
I ordered three 28x40 canvas prints with frames (Kaws, Grumpy Kaws, and Rain - Banksy), the color was not vibrant as advertised and the quality was extremely cheap. Although the site notes 30 Day Money Back Guarantee and for any reason if you are unsatisfied contact the team for support, you will receive an email stating all sales are final and to have a good rest of the year and a better 2025 (yes, that was the actual response). No options were provided to help resolve my issue of receiving unsatisfactory products. As others have stated go with anyone else even Amazon for better quality, customer support, and a true money back guarantee. This was false advertisement with no intentions on providing best in class customer service that they state on their site. Run do not walk away from this terrible product and customer service. It is very hard for me to believe the high ratings that have been received are all from actual customers.
- Shea

The below response is a lie. My complaint was not regarding the type of border nor did they provide a return address. To be clear, my complaint is regarding the poor quality, false advertisement (of the actual print quality and the 30 Day Money Back Guarantee), and now poor customer service. There has been zero movement on assisting with a refund, but instead I received an email stating they will no longer communicate with me if I don’t remove my post. Again RUN do not spend your money with this company.

1 december 2024
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Shea - much of what you have written is incorrect here. Your complaint was about the border - we explained that each canvas gets the 1.2/3cm mirror edge border. We have given you the return address, you can absolutely send it back - the all sales are final relates to you wanting to change one of your canvases after you ordered, but your order had already shipped. Please just email our team Shea - we will look after you.

Kind regards
CC

Beoordeeld met 5 van de 5 sterren

I chose the Tree OF Life

I chose the Tree OF Life! I love it as I love family, very much, and friends
That are Family as well. I Cherish the Love. I want to show that in this Art.

1 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

TOTAL SCAM!!

TOTAL SCAM!!! You can buy FRAMED, READY to HANG art from Amazon at the same price, with FREE RETURNS!!! Do NOT buy from Canvas Castle... Buyer Beware!!!! ZERO STARS!!! Poor quality print, chincy "DIY" frame... Garbage products!!! Amazon's prints are more vibrant and easier to buy/return with... DO NOT BUY from Canvas Castle!!!

1 december 2024
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Patrick - we don't have anyone under your name sorry, you may have the wrong company here. We have ready to hang frames, diy frames, and no-frame options - all at the world's lowest prices, and we absolutely allow returns. If you have the correct company please just email the support@canvas-castle.com team

Beoordeeld met 1 van de 5 sterren

Bait and switch

Bait and switch! Do not buy, they don’t except returns and sent the order incomplete.
Zero accountability or ethics

29 november 2024
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

HI David - we received your email and replied. You didn't order a frame and so didn't get one, we have offered to send you one for and you're welcome to return for a refund to the address provided. Please just check your email

Beoordeeld met 5 van de 5 sterren

My favorite thing about Canvas Castle…

My favorite thing about Canvas Castle is the exceptional quality and creativity of your products. The way each piece brings life, warmth, and personality to any space is truly remarkable. I also appreciate the wide variety of designs that cater to different tastes and styles, making it easy to find something unique and perfect for every occasion. Your attention to detail and dedication to creating inspiring art never fails to impress!

5 september 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Love the Banksy art

Love the Banksy art! My only issue is that they don't have the frames to mount the canvas on the largest pieces as part of the packages. They will provide them separately, it's just that the cost is then much higher.

27 november 2024
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hello! Thank you for the feedback. Please note giant frames are very large - up to two metres in length - and the $118 we charge for customers for these giant frames is shipping cost only. We cover all other expenses for our customers. Our giant frame cost is by some margin the cheapest price in the world

Kind regards
CC

Beoordeeld met 5 van de 5 sterren

I wasn't expecting the quality that…

I wasn't expecting the quality that came with the print. I ordered it on a whim but I really like it. It's encouraging to get something ordered online to be more than expected , doesn't happen most of the time. Thank you.

27 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid this company

Avoid this company , I would NEVER buy from them again , waited 4 weeks and still no delivery,
I emailed Custer service and their replies were so rude ,
Avoid avoid avoid
Worse company I have EVER dealt with

27 november 2024
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi John - we have replied to your email - you ordered 13 days ago and it's just about to be delivered. I'm sorry you're upset but there are no issues with your order at all

https://www.dpdgroup.com/nl/mydpd/my-parcels/incoming?parcelNumber=84130000097071

Beoordeeld met 5 van de 5 sterren

Amazing selection and value!

Love the Bansky art and just generally speaking the selection on your website. It was hard for me to limit my acquiring of new art!!

15 november 2024
Review zonder uitnodiging

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