Canvas Castle Reviews 

1.095
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Hello Canvas, I recently purchased a new home that is currently being renovated and with that, I am redecorating. I LOVE Banksy and came across your site while searching. Not only did I find wh... Toon meer

Beoordeeld met 1 van de 5 sterren

No customer service number. Email person maybe a bot is a wise asx excuse maker for a continuous series of lies. There art work isn't posted to anything. It's a rolled up poster. HEED. Shop elsewhe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... Toon meer

Beoordeeld met 5 van de 5 sterren

I was only supposed to browse, but clearly your collections had other plans for me. I absolutely love the variety you offer—there’s so much to choose from! Prices are very reasonable with sales tha... Toon meer


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,1

Alle reviews

(1.095)

92 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

Do It Yourself Scam

The canvas painting wasn’t what I expected. Different colors and look. Very deceiving. Then I paid for framing and I get a DIY frame which was shocking. You pay for framing and what do you get a DIY frame and a rolled up piece of canvas art. The frame doesn’t even fit the painting. The company doesn’t pay for shipping and don’t provide refunds. I am just thinking of throwing away the frame since it’s useless and putting the art in a different frame.

19 augustus 2025
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Sheila - I just checked your order and you ordered the diy frame. If you want ready to hang you just go to the ready to hang page

https://www.canvas-castle.com/ready-to-hang

We're happy to help you out, just email the support@canvas-castle.com team and we'll look after you x

Beoordeeld met 5 van de 5 sterren

The website has been very easy to…

The website has been very easy to navigate and to find my favorite pieces of art!
I expected to pay a lot more for some of the artwork that I was interested in.
I can even use PayPal and spread out my payments.

7 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic experience from start to finish

From start to finish my experience with this purchase was amazing. First of all I fell in love with the art. Such a cool piece and it was so easy to go through the order process. Once ordered, the communication about expectations for shipping time, etc., were very clear. Once I received my piece, I was so pleasantly surprised to discover that it came with the materials for me to frame it myself and very clear and easy directions on how to do that. I was able to have it framed and hung within 30 minutes and I now have a beautiful piece that is a conversation piece in my home. Such a great experience. I even got a complimentary gift which I love. I’ll definitely be ordering more from this great company.

17 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought 2 canvases my first time…

Bought 2 canvases my first time visiting the site. I love the section of already framed art. So many different subjects to choose from. I was very excited to see them in person.

24 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT BUY FROM HERE!!

DO NOT BUY FROM HERE!!! It is a scam. I ordered a canvas for $130 and what I got was a cheap poster. Zero detail provided when purchasing. I attempted to contact support and they provided zero help and then wouldn’t respond. So many options out there avoid this company.

5 juni 2025
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Jeff! I just checked your order and you didn't select "with frame" so received the print only. We're happy to help you out, please just email the support@canvas-castle.com team and we'll look after you. Please note these aren't cheap posters, they are premium quality cotton/polyester

Beoordeeld met 2 van de 5 sterren

Bought a picture and frame a few months…

Bought a picture and frame a few months ago the double sided tape round the frame as stated to come off not be buying again ripoff

24 juli 2024
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Hi Chris - I'm so sorry to hear that! Please email the support@canvas-castle.com team, we'll look after you immediately x

Beoordeeld met 5 van de 5 sterren

Love the Wide Selection!

I am so pleased with the visual texture, the color spectrum available and you offer an eclectic assortment of styles and size. The only thing that tis difficult with this picture is that it makes me wish I had a bigger house! 😊

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Nice canvas, shame not what ordered!

I love my canvas but it was supposed to come framed. The frame in the photos on the website is a black glossy frame. I actually went a size smaller from what I originally wanted specifically because the largest size couldn't be ordered framed..

What arrived was a canvas n a load of bits of wood for me to wrap the canvas round creating a frame less wall piece. This is completely different from shown on website or what I actually ordered.

Really not impressed this was essentially a DIY thing you charged me extra for!

EDITED FOR REPLY:
The product ordered was described as "100cm x 70cm WITH FRAME" The only other option was canvas only. In addition, the photo of the product (which was even included in the order confirmation) clearly shows a thin, black, glossy frame all the way round the canvas.
This is different to the product I received. If there is a third option that you claim I have somehow ordered in error, I feel that is a mistake on the part of your website not being clear.
Bottom line, if you order a canvas that the product description called "with frame" and the photo of it shows a frame, don't be surprised when customers expect it to come framed.

17 juli 2025
Review zonder uitnodiging
Logo Canvas Castle

Antwoord van Canvas Castle

Updated for reply!

Hi Helen! Thank you for the review. You selected the print and simple to assemble inner frame option, not the stretched canvas and floating frame option. It's an honest mistake and if you email the team we'll send you the ready to hang piece with black frame

Hi Helen - you ordered from the product page with the diy frame option. If you want ready to hang you just go to the ready to hang page here:

https://www.canvas-castle.com/ready-to-hang

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