Caprinos Pizza Reviews 

Caprinos Brackley

Not a big pizza fan but had the same pizza two Fridays in a row because I enjoyed the first one so much! Fresh, hot, crispy, lots of toppings, although this time maybe there could maybe have been a bit more chicken, but definitely 10/10

Ordered from the company got a raw pizza that have made me very unwell I rang up to be told I was laying about the about the pizza being raw and to never I’m banned from the shop for laying about it the costumer service is just as poor as the food and I can’t wait to be update the health board about it

Ate it this pizza place and all I can say was it was truly awful. Soggy cold pizza and when I complained, I was told where to go.
Do not go anywhere near this chain
Perhaps they should get in touch with me, I’ll show them how to make proper Neapolitan pizza to die for.

Steer well clear, its all Halal and if you ask them about it they give you a load of abuse and 4 letter words!!

Once the food got here it was OK! But the delivery process was really poor. Ordered food at 18:20, ETA was given as 35 minutes, app showed order as accepted. The order status didn't update the whole time we were waiting. At 19:25 I tried calling the store and no one answered. I tried again at 19:33 and was told the order was on the way and the driver was 10 minutes away. 25 minutes later I called again and was told the driver was 2 or 3 minutes away. The food did then arrive a few minutes later. It was very hot so I think it's very unlikely it was already on its way when I first spoke to the store. It was a small order - one pizza, two sides and two desserts. An hour and 45 minutes is a ridiculous wait for anything that isn't a huge order in my opinion.

Ordered a large pizza for delivery @16:08 and they didn’t turned up till 17:23 and the expected delivery time was 16:43. Very bad service and had to cancel the order at the end even after contacting the store for several times after the expected the delivery time and getting excuses like, please wait, will contact delivery driver, on its way, i just started and i don’t know anything. Lady from the store was saying that it is too far away which is 3.6 miles and 9 minutes drive which she don’t even know the place as she sounds so.
Staff does not know what they are doing and how a service should be. Basically, needed to wait for the cold food after 26 hours of travel, tiredness and hunger even after paying for the food, service charge and delivery.

Never recommend the delivery service or the pre take away orders from Caprinos Witney store to anyone. Absolutely horrible as it is not the first time this happens. Better to collect the food rather than a cold pizza.
Never had these kind of bad experience as one pizza took almost 2 hours of valuable time for nothing.
Delivery driver said he had 5 orders and went to delivery them altogether. How is it possible to have hot food in this situation?

Caprinos Birkenhead is literally the best pizza place ever . Their pizzas are made just perfect. No soggy middles. The pizza dough is sooo nice.
The loaded fries are really tasty as well .
Always met with a friendly smile whether collecting or being delivered . Never late when delivered. If you havent tried this place , it really is a must .

Great experience, couldn’t ask for better customer service ,100% recommend

HORRENDOUS!!!

Wrexham Caprinos pizza should be ashamed of themselves.

The recipient of the phone, that I would pay for cans of drinks bank transfer to the driver, the customer assistant told me to F - OFF.

I told the Lad, is this how you speak to a customer, he told me to stop talking and come to his shop, and tell him how many fathers I have!
So I went to his shop and told him I have one father, now tell me how many you have lol.

I also told them I would report this to the manager and who ever is in charge, The customer assistant replied he is the owner!
This happened 2weeks ago around 9pm/10pm, when I asked the lad to come outside and resolve this issue away from his staff and customers, he swore at me again and again!

I told him to call the police but he didn’t, as most of their delivery drivers don’t have a full UK License and proper delivery insurance.

Now I can’t even order for my family as I fear the staff will tamper with my food and maybe spit in it!

Please can Caprinos head office help!!

This by far is the best takeaway that has ever come to the Wirral. The food is top quality and the offers is amazing. We don't need another place to go to why there around.

The size of the large pizza is huge and it is only 2 large pizzas for £20 really filling good service and just an amazing pizza place highly recommend

i hope they shut down my kid tried ordering but you need to have a minimum of £15 which is stupid plus shipping let people order what they wnat

Got 2 pizzas and a garlic bread and 2 pots of sauce, they forgot the sauce that i paid for and didn’t send one of the pizzas, when i called to try and get this sorted i told the man and he just hung up on me. Awful customer service,and i didn’t receive anything or money back for my missing pizza.

Waited over two hours for my order which I tried to cancel after two hours but the shop refused to send my money back then the order came and my chicken was uncooked and pink. The pizza had a bite taken out of it looked like the driver ate on the way and told the The shop we never answered after waiting for two hours for our order.

The pizza was delivered in good time however they charged £21 for 2 pizzas that were a child's portion. When I rang and complained there was no apology nothing. They were the size of the chicago town pizza that you get 2 in a pack. Thats how small they were. Shocking for what they are charging! Never again!

Orderd online and when delivered the delivery driver said that he forgot something, he said that he would go back and get it. We waited more than we thought we would have to and still had not turned up, we called the local caprinos and when we asked about the delivery and said that this had been the second time that we’ve had items missing the guy on the phone just laughed - overall bad customer service. Will not be ordering from there again.

I placed a lunchtime order through Just Eat, Order Number: 752602806. When I arrived at Caprinos in Witney to collect my order around 1:30 pm on 26th December, I waited for about ten minutes, but no one brought my food.

When a staff member finally approached me, he started arguing with me and said that they would not give me my order because I had received a refund last time. He stated, “We will not give you your order because of your previous refund.” He also spoke to me in a disrespectful and unprofessional manner, which made me feel deeply humiliated and upset.

I still have not received the refund I was owed from my previous order, and my friend was sitting in the car waiting for the food, which made the situation even more distressing.

I found the behaviour of your staff completely unacceptable. Their attitude and language were inappropriate, and I left very disappointed with this experience.

I cannot praise Caprino’s Pizza (Haywards Heath) highly enough for their outstanding customer service.

I had placed a large scheduled order via Uber Eats for a staff Christmas Eve party, but due to an issue with Uber Eats, the order was mistakenly sent for immediate delivery at 01:30am when the rehabilitation unit was closed. Uber Eats informed me that nothing could be done and that I would still be charged the full amount, which was extremely disappointing.

The following day, I received a phone call from the shop manager, Zeshan, who went above and beyond to help. He proactively offered to remake and supply the entire order at no extra cost, purely to ensure customer satisfaction. This was completely unexpected and incredibly kind.

When I went to collect the order, Zeshan personally greeted me and was welcoming, understanding, and genuinely apologetic about the situation, despite it not being the restaurant’s fault. The food was excellent, and the service was truly exemplary.

Caprino’s Haywards Heath showed professionalism, generosity, and a real commitment to their customers. I would highly recommend them and will definitely be ordering again. Thank you, Zeshan, for turning a stressful situation into a positive experience!

Caprinos Meir, Stoke on Trent - Very helpful staff, ordered 20 pizza's for lunch at work, all came together, on time and still hot !.. Thank you

3rd time that the whole order was not delivered at the same time. It was a meal for two people ie. 2x pizza and salad - not hard to get right! Phoned the Oswestry store and the attitude and the behaviour of the staff fell way short of any acceptable/reasonable response. 4 years ago the pizza was fab from this store. Tonight a supermarket pizza would have ensured a fresh, hot and crispy pizza at a tenth of the cost. To be avoided.