Caprinos Pizza Reviews 

We ordered takeaway. The 2 pizza came and looked like they been dropped. We called caprinos to tell them, they were due and called us liars. After getting no where we had to go to the shop. They still were rude and still calling us liars even tho they could see the pizza was dropped. Took about a half before they would give us a refund. Will never go back.

I ordered on the app but it didn't work, the staff were so nice and they applied the app discount. The pizza was so soft and tasty, plenty toppings, really nice food. Looking forward to going back thx guys

Best pizza ive ever had. Staff were amazing and location was lovely. Milkshakes were phenomenal and everything went perfect. Kebab meat is out of this world, they could open a kebab shop and it would be my favourite.

Absolutely awfull. First we had to chase the delivery as it was late this evening then it was the wrong pizzas then we had to wait another 30 minutes for our order and then everyone had 1-2 slices and said it was awfull and we threw it out. Redditch branch.

Im absolutely fuming I placed an order with one less 7 on my phone number , they told me that they have been ringing me however I called my phone number but with one less 7 and it was unavailable becasue it’s not a phone number the worker told me they kept trying to call me also told me that the delivery driver isn’t going to deliver to my house again becasue he’s hot and it’s on a main road which is no excuse becasue in the box of information I specifically said please go to the back gate however I didn’t even get a knock on my front door or anything my friend ordered of here yesterday and she didn’t answer the door but her food was on the doorstep, I’ve ordered from here so many times and had no problems really not happy !!!

Today I had been to Caprinos Pizza Watfotd. Ordered my vegetarian pizza . The quality of crust was excellent with generous toppings. The Watford branch is very clean and smiley staff .Each slice was tasty . I will visit again & again .

Foods ok, pizza base a bit soggy and was in a state when I received.

I ordered a milkshake from there because I was told milkshakes are good, but it was just a cup of cold milk that I paid £6.50 for. Beyond disappointed

I am so disappointed. It has been a real treat for me to enjoy a pizza from my local Caprinos for the last four years. Now things have changed. It must be under new management because the same pizzas, as described, are now so different - barely edible in fact. Customer service has plummeted as well. My last purchase was supposed to be delivered within 40 minutes. It took over an hour.
It was delivered by a surly driver without explanation or apology, he only spoke to demand the payment. I think that was the only English he could speak.

It's very sad that a pleasant experience is no longer available.

Great service at Caprinos Pizza. They made the pizza just as I like it! Would recommend

Unfortunately I don't have a good opinion.When I tried to order a pizza through the app unfortunately it couldn't be done then I ordered through the website but unfortunately it also failed. And after about 20 minutes I saw an email that the pizza couldn't be ordered because the website doesn't work either and that I have to call to place an order so that's what I did I waited about 40 minutes for delivery then it turned out that one pizza wasn't the one I ordered so I phoned them again with complaints but they said I had to make mistake it’s not their fault
I’m sure I didn’t order Hawaiian pizza because I hate that kind of pizza.
But finally they agreed to change and I returned the wrong one and they gave me correct one.

I used to love their pizza, but it's turned into nasty frozen pizza bases, cold, missing items,s never a refund, nothing, even when they don't even give you the food you ordered I just don't understand how my got to pizza takeaway as turned into this FROME

If you’re vegan or ‘plant based’, avoid this place at all costs. The meatless feast pizza I ordered was inedible and one of the worst pizzas I have ever had. I couldn’t even finish one slice of pizza. Now UberEats is refusing to refund my order despite the awful quality and 98% of the pizza being uneaten. Unacceptable.

Deep fried pizza bruv, could have been better if they put the cup if oil on the side and I drink it. The guys are scratching themselves no hygiene. Dont order from high Wycombe one!

If you’re in Croydon and craving a proper pizza, look no further than Caprinos Pizza — a true hidden gem that delivers both flavour and service in equal measure.

Let’s start with the star of the show: the pizza. Quite simply, it’s the best in Croydon. Generously topped, perfectly cooked, and with that ideal balance of a crispy base and fluffy crust, Caprinos consistently hits the mark. Whether you’re into classic Margheritas or a Vegi Hot, every bite is packed with quality and flavour. It’s clear they use fresh ingredients and take pride in what they serve.

But what really elevates the experience is the customer service. The lady at the front is an absolute credit to the place — friendly, welcoming, and always going the extra mile to make sure your order is right and your visit enjoyable. It’s rare to find such personal, attentive service in a fast-paced takeaway setting, but she nails it every time.

Whether you’re popping in for a quick bite or ordering for a cosy night in, Caprinos Pizza in Croydon never disappoints. Great food, top service, and unbeatable value — it’s a local favourite for a reason.

Rating: 5/5
Highly recommended!

Order pizza deal from Caprinos pizza Reading but one get one free. The pepperoni pizza hardly had any pepperoni on it, so called the resturant and he did not even listen and started to argue which than quickly changed to bad words from the takeaway side.

Lovely pizza reminds me ABIT like dominos,but way less to pay,always arrived hot for me I've had from there like 5 times never failed

Really bad customer service from Caprinos in Northwich. They first sent me the wrong pizza they sent me a pepperoni when I ordered a margarita. The driver asked if I would just like to keep this pizza (I am a vegetarian). They then took over 45minutes to deliver the new pizza which was the wrong size and freezing cold by this time the hot desert I ordered was freezing. I phoned them and asked if they would at least have offer a £2.99 refund for the desert they declined. They did not offer to send a warm pizza, warm desert correct pizza size a voucher, a refund nothing. They were very happy to loose my custom.
Awful customer service - Northwich.

I ordered my pizza online and the price stated £9.99
I went through to completion to pay and the Order total had changed to £10.49…….apparently there is a “service charge” of 50p that is not mentioned prior
This is against U.K. law and quite frankly i do not know how they keep getting away with breaking the law and charging customers more than the stated price
I will never use this company again