Cardiff Airport Reviews 99

I really wish I could give some MINUS stars for airport services. There was a delay checking in because of a defective luggage belt. On return to cardiff, there was not enough baggage handlers, hence an hour and a half delay at the luggage carousel.

The design of the airport is disgusting. Up a load of stairs then downstairs before going back up stairs. There are no escalators or moving walkways.

I would rather fly from a real airport like Bristol or Gatwick.

Delayed flight going out. Delayed flight coming back. Appreciate not Cardiff airport fault but delay with luggage collection on return and no coms from staff apart from ‘I’m not dealing with this’ by a female member of staff when asked where the luggage was. Extremely inappropriate. No compassion or understanding for the passengers despite them already experiencing a 7 delay.

We Recently used Cardiff Airport with assisted boarding. - what a great experience we were well looked after and what a smooth stress free departure it made the staff were so welcoming and respectful - nothing too much trouble for them -
From Checking In To going through security and boarding the plane we were looked after by all of the designated staff for assisted boarding
We usually use Bristol Airport - but Cardiff has excelled itself - we will only use Cardiff Airport in the future from now on
My son has Autism and I have had a total knee replacement - in March 2026 - so a wheel chair was provided for myself and they issued my son with a sunflower Lanyard
Well done Cardiff you did an amazing job for us thankyou. ⭐️⭐️⭐️⭐️⭐️

thanks for ruining my holiday,just got back from malaga today waited nearly 2 hours for baggage its not even busy there rubbish service never again

Great local airport, always plenty of room to sit. The cleaning staff work very hard to keep the areas clean . Met a lovely lady called Gaynor industriously cleaning the ladies toilets. Check in and security friendly and helpful. All the staff work hard to make the start and end of your journey as hassle free as possible.

So easy to fly from, drop off and pick up easy, helpful staff.

Experience in CA was okay, lovely little airport very quiet which is nice felt very relaxed…

Went through yesterday and the bag troll was there trying her luck ,just been a right cow tbh,said to me my bag look big and asked me to put it in the stupid blue thing and I explained I had a hernia operation and could not lift anything heavy ,the bag was on wheels for that reason she persisted and I explained again as other passengers were listening as what my situation was, then she wanted me to sit and wait so she could let everyone else through just been a bigger cow at this stage I said no you put thd bag into the baggage .measurement device as its your job to earn the 1.50 Mr o leary will give you for doing it ,she asked her colleague a young man to do it and low and behold it slid in,to perfection ,and she still try to be a cow ,so I smile and thanked her for her efficiency and carried on ,she should have realised that I've seen her in action before bullying an old couple out of more money for their luggage ,they just didn't understand the system ,and to turn up to your ryanair flight and see this despicable cow, that is an insult to the aviation industry ,she's been at this for years and if the Welsh tourist industry things that's ok and Mr o leary does shame on both of you and the airport is struggling atm ,this does not help .

After a late arrival from Rhodes at 12:30 am, I found myself still without my luggage by 2 am. This experience was quite disappointing and I doubt I would choose this service in the future.

The usual Ryanair baggage scam. A bag that was very specifically bought to meet hand luggage specifications and that has been on other trips with Ryanair, Aer Lingus, Portugalia TAB, Easyjet and BrusselsAir was stopped by a "lady" (Karen based on another 2025 review?) at Cardiff last Sunday clearly focused on making her Michael O'Leary commision. Methinks she needs some true happiness in her life so as to be less focused on targeting luggage.
Once past her, the Airside experience was lovely. Gourmet hotdogs and local microbrew went down very well.
But we will choose to avoid Cardiff airport and use Bristol airport in the future when visiting the Sir Geraint Thomas Newport Velodrome.

I don't often write a good review, most people only write one when there is a problem - I travelled this afternoon with my Mum to Cyprus, who is 84 years young, for the first time ever we asked for assistance and the assistance provided was second to none, absolutely exemplary. I don't know the gentleman's name to thank him personally. I don't know if I should say this, but he was an older gentleman wearing a hearing aid, I wish I knew his name, but a massive, big thank you to this gentleman for all his care and support, went over and above expectations, so a massive big thank you x

Do not bother with the airport lounge .. absolutely waist of money . Table service with only two people working . Menu was shocking with only a handful of things to choose from . I managed to just get a tea and cake in the whole time I was there as you can’t get staff to take your order .. staff was lovely I felt sorry for them .Cardiff airport lounge set up is completely wrong . Has to be their worst airport worst airport lounge in the world I have ever been to

We’ve used Cardiff Airport on several occasions over the years and this last visit was a really nice experience,for the first time I needed airport assistance because of my knee,I’m on the list to have it replaced and couldn’t walk very far without having to stop couple of times because of the pain,anyway the staff were really friendly and helpful,we booked assistance at Malaga because of the size of the airport,they really took so much care of us and went the extra mile

Arrived late from Rhodes. 00.30.

2am, and I'm still waiting for my luggage. Total bunch of amateurs.

Never again!

We arrived early so we could relax in the executive lounge before our flight .
They could not have done enough for us .
Thank you to Stephen, Babs and Jackie and the other staff on that day .
A credit to cardiff airport .regards Donna jenkins

I went to Cardiff airport lots of times and nothing bad happened

Got back from 2 weeks holiday and had a flat battery, spoke to the attendant on the intercom and came over within minutes to get us back on the road ,cheers guys excellent service 👍

Miah81 taxi was amazing with me and my family, Service perfect with my wife

Sitting in the bar & kitchen watching staff helping themselves to customers food whilst delivering meals to tables.. shocking!

Cardiff is a lovely airport. Stress free relaxing. After travelling from other UK airports Cardiff is my airport of choice. It’s clean a lovely start to holiday and stress free when you return. It would be lovely if Jet2 would use this airport.