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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Started well with a quick dispatch but the item received had a European 2-pin plug instead of the UK 3-pin plug I ordered. Care Lamps have not responded to my emails, calls, voicemail, online form sub... Toon meer

Beoordeeld met 1 van de 5 sterren

Customer engagement from Ian abmisal . Plug type not stated clearly 3pin or 2pin instead requests land mass...Should be clearer Ian solution €5 credit The parcel thrown by courier over 2m Gate a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

AVOID - SCAMMERS Received the lamp but wanted to refund as no longer required. Submitted the returns form online and no response - over a month ago now. Will be doing a charge back via the bank. N... Toon meer

Beoordeeld met 5 van de 5 sterren

Brilliant !! Initially purchased to relieve my cats arthritis and the improvements incredible!! Avoided all the nasty meds from the vets, and she’s able to climb the stairs again :D While primarily i... Toon meer

Bedrijfsgegevens

  1. Medische apparatuur fabrikant
  2. Medische apparatuur leverancier
  3. Fabrikant van medische technologie

Informatie afkomstig van verschillende externe bronnen

Red Light Therapy | UVB Phototherapy | Since 2014 The UK's leading provider of light therapy solutions We bring affordable solutions to the masses


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

169 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 12% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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2,0

Alle reviews

(169)

10 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I recently bought the Derma Red P900…

I recently bought the Derma Red P900 Light Panel from Care Lamps UK for my own personal use, and I couldn't be happier that I did or that I used this company. The lamp is extremely sturdy and of good quality. It has the two wavelengths that are used in mostly all studies that deal with a wide range of health issues including pain relief, anti-inflammation, tissue healing, energy production (due to improved mitochondrial function) and collagen enhancing. Actually the list of health, wellness and beauty benefits is endless and the company has a link to a vast number of studies on it's website under 'red light therapy' and 'learn'. Delivery was quick, smooth and problem-free and I have found Ian in customer services to be extremely helpful (e.g. when I had an issue setting the lamp up which was down to me not reading the instructions properly!). I can't wait until the company has their vertical stands back in stock at which point I'll order one along with a small additional panel to add to the larger panel. I can honestly say that of all the purchases I've ever made to improve my health, this has to be my number one. Caroline, Psychotherapist and Medical Herbalist, Hendon, London

29 april 2022
Review zonder uitnodiging
Logo Care Lamps

Antwoord van Care Lamps

Caroline, thank you for taking the timer to write this review for us, we really appreciate your kind words.
Regards,
Care Lamps

Beoordeeld met 1 van de 5 sterren

Very poor customer service

I bought the Derma Red P600 device and paid £499.00 online. After that, I received no confirmation, no receipt, no information whatsoever. I found no telephone number on their websites. I left two emails to them. But no replies. It has been more than 3 days now. I think their customer service is very poor to say the least, and possibly fraud. I am going to withdraw my payment.

3 maart 2022
Review zonder uitnodiging
Logo Care Lamps

Antwoord van Care Lamps

Thank you for taking the time to write a review.

You contacted us via our contact from on our website requesting updates on your order

As we explained to you via email and on a voicemail we left for you, your order was shipped and the order confirmation and shipping details were emailed to you as with every order. The order was shipped before you took the time to write this review.

We suggested that they may have gone to your junk email and we have had no reply since so we assume this is what happened.

With regards the telephone number, it is available on the footer on every page on our website, on our trustpilot page, and our google business page.

Regards,
Care Lamps

Beoordeeld met 5 van de 5 sterren

Life Enhancing

I bought the lamp 3 months ago because I thought it might help with the symptoms of a thyroid problem. It has. I have a lot more energy than I did, am more flexible and suffer less aches and pains. It has significantly reduced my back pain in particular. It is a very good quality machine. I use it almost every morning after bathing and enjoy luxuriating in its lovely warm glow. I accompany my session with a YouTube video, usually the sound of waves lapping against a beach, to get that holiday vibe! I love it - it makes me feel so much better.

28 november 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Efter leverans fick UPS faktura för…

Efter leverans fick UPS faktura för betala moms och införselavgift. Ingen information på hemsida om det.

18 november 2021
Logo Care Lamps

Antwoord van Care Lamps

Thank you for taking the time to write a review. We hope you get good results from the product.
I will say this review is not fair as the fact you must pay Import VAT if you are ordering from outside of the UK is displayed prominently on every single product page as well as the shipping details page. We also have an option of sending the items with delivery duty pre paid (DDP) which is also advertised on every single product page.

Beoordeeld met 1 van de 5 sterren

Aggressive Customer engagement from Ian abmisal attitude

Customer engagement from Ian abmisal . Plug type not stated clearly 3pin or 2pin instead requests land mass...Should be clearer
Ian solution €5 credit
The parcel thrown by courier over 2m Gate and damaged.
Ian requested a video , then as he refused to believe my word persisted with aggresive and derogatory argumentative tone that machine was not damaged.
Don't use this company Custmer service non existent

27 oktober 2021
Review zonder uitnodiging
Logo Care Lamps

Antwoord van Care Lamps

Hi Janice, Thank you for writing a review.

You ordered the 'plug type: EURO' which was dispatched to you. I'm not sure where you read land mass as this phrase has never been used on our website. We appreciate mistakes can happen and we did offer you a £5 credit so you could source a lead locally rather than wait for international delivery and customs clearance. What we will do going forward is alter the description to show EURO 2 PIN or UK 3 PIN to avoid any future confusion.

We are sorry that DPD chose to drop the parcel over your gate rather than to your door. Thank you for sending the video of a parcel being dropped over your gate. We have asked on numerous occasions for photos of the damaged light so that we can make a claim with DPD for the damage. Without these then then we cannot make a claim on the insurance once this issue has been resolved. We have never denied any damage. For whatever reason you haven't sent us these. Can you please just send photos of the damaged unit so we can all move on?

We have also offered you a full refund and to pay for a courier collection for the return shipping. We have, on two separate emails, asked for dates that you would be available for the collection so we can get one booked. If you can please reply to any of the emails and provide us with suitable dates then we can move the process forward.

Regards,
Ian
Care Lamps


Beoordeeld met 4 van de 5 sterren

Angle poise UVB Lamp

The lamp is exactly what I needed. Only problem so far is if we try to change the angle poise, the light goes out. The bulb fitting is loose so we leave the lamp in the same position all the time. It's doing the job it was purchased for.

14 oktober 2021
Beoordeeld met 5 van de 5 sterren

Bulb is a little temperamental but great when on.

I have only used the lamp for one week so cannot give an accurate review of results however it seems to have calmed my skin down. I struggled to get the lamp on initially so warmed it up as advised in the instructions, it does seem to be temperamental but when it stays on its great. Very fast efficient delivery too.

8 oktober 2021
Beoordeeld met 5 van de 5 sterren

Review Care Lamps

Review Care Lamps

Hi, prompt and efficient service, no problems at all with delivery, machine as described, complete with all attachments and very well wrapped. Would recommend to anyone.

Kind Regards, Val Holcombe

7 oktober 2021
Beoordeeld met 5 van de 5 sterren

Lamp arrived promptly.

Lamp arrived promptly.
I am using it every day in line with suggested times. Hopefully it will improve my psoriasis in time as it is my last hope.The little sun we got here in Ireland did improve it a bit in the Summer but all the prescribed and not prescribe creams etc were no good.Because of Covid I could not get any sun in Spain or Portugal this year. That would have improved it too
Because of Brexit there was Irish VAT to be paid plus delivery charge awful nuisance since the UK left the EU as I used buy a lot from the UK but now no more.

6 oktober 2021
Beoordeeld met 5 van de 5 sterren

Really happy with my purchase from care…

Really happy with my purchase from care lamps.
Have purchased an infant red unit which has been great so far, fast delivery and excellent service and quality, will use care lamps again and have recommended them to friends 👍

29 september 2021
Beoordeeld met 5 van de 5 sterren

Carelamps has been so far a very good…

Carelamps has been so far a very good company with very good customer service. My lamp had an issue, it would suddenly switch off the screen or the screen and lamp itself too, I contacted Carelamps and I got it picked up and replaced for a brand new lamp in very short time. So far so good, and they’ve given 3 years guarantee to this lamp too. Highly recommended.

21 september 2021

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