The Carp Co Reviews 

Just collected ‘Fred the fish’ from Carpco. A stunning black and yellow Ki utsuri and I am delighted !!! Excellent service from all at Carpco

Awsome fish second time ordering am happy with our water baby’s

Purchased a fish feeder which I had a problem with. They did replace the feeder and then I had problems with the next one.
Returned it and they said there was no fault, I asked them to run it on test for a couple of weeks to see if the fault reoccured.
Over 2 months later the feeder has not been returned.
A shame, because as far as fish supply is concerned I find them a very helpful company.

I recently purchased some fish from the carp co and I cannot describe my experience as anything other than exceptional! The customer service was great and the boys provided lots of information for me along side some really high quality fish. I will definitely be returning soon!

I do not recommend. I bought some fishes all of them died in short time. I checked quality of water was ok. Other fishes from my pond was not affected just new ones died. Bad experience with this company.

Highly disappointed. I bought 20 fishes all of them died in one month.

Ordered some small Koi, Mirror Carp and Grass Carp for my Farm Pond which has four large Koi that have been resident for years.

The ordering process was easy and was kept fully informed on delivery and slot.

On arrival, the two boxes were sturdy undamaged and left the courier in no doubt to handle the live fish consignments with care.

Both boxes contained the fish in double bagged Polythene bags with metal sealing clips which were holding the Oxygen within the bags.

The fish looked in good condition and appeared lively.

After acclimatisation, they went off into the pond which due to its size and depth it may be some time before I see them!

So far so good - excellent service.

Ordered from this company twice, all of my fish are from them, I have a happy, healthy and colourful mix of fish. Stuart has been super responsive to messages, they really care about their fish. I would definitely order again as they have such a wide range of fish available at a fraction of the cost of aquatic shops who don't actually care about the fish. I recommend this company, give them a go, you will not be disappointed.

Quality fry you defo need to give second chances,realy pleased with purchase I would buy next year many thanks keep up the good work

Excellent service provided after reading all the good reviews I purchased a shubumkin and he arrived today and was well packed and is very healthy and seems lively 😊 delivery driver was very friendly and showed excellent care. Will be purchasing another fish very soon from you. Very satisfied as can see the fish are very well cared for

Still far from happy with your reply. As previously stated, it was not nine weeks before we raised concerns. You use the order date as the start of the alleged nine weeks, the fish arrived three weeks later because of your concerns re white spot. We phoned several times before the first email. Phone calls were not always answered.
Ok, someone at Carpco screwed up, mistakes happen. What rankles so much is your refusal to accept responsibility and compensation and your attempts to blame us for your mistakes. Your sick fish cost us three very large koi, hassle and stress. Bad product and even worse customer care.

Following a loss of many fish due to Parasites and having now restored my pond I ordered the selection packs. 5 Koi, 5 Ghosts and 20 mixed Goldfish, Shubunkins and Comets. Fish came on time and perfectly packed and seem in good condition. Would have been nice not to have 5 identical Ghosts but my main issue was that these fish were 2" to 3" at best NOT 3" to 4". They seem happy in their new home and I will be checking every day.

This company is superior to any the fish are of the upmost quality and anyone thinking of ordering fish use this place they are true to their word of how the fish will be delivered to you and as I have said the quality they promised thanks again 👍👍👍

i bought some fish from these people, 26 in all, the fish came packed well, i had no problem. after a few weeks i had two death, then a week later i had one of my koi die. the problem i have, this company seems to assume we are all pond novices and dont know what we are doing. i wrote to these people and got the usual BS, whats the amonia, whats the nitrate,,bla,bla...
as i was not asking for any money back i was offended.. send a picture so some guy can take a look at it,,, as if we are stupid and we cant see any external issues.
another business thats too worried about having give a fish away..
dont think ill use them again due to their arrogance.

Perfect! Ordered sticklebacks for delivery in Yorkshire. They arrived on the right day and at the specified time. They were packed and delivered with care.
The fish were all healthy and there was a nice ratio of males to females.
Good price too.

Ordered 3 koi, lost 1, Carpco felt with the problem, first class service, 👏👏👏👏

Very pleased from ordering to delivery. Two Beautiful Koi arrived in superb condition. Highly recommended.

Rarely are things as good as I hope when I buy online, but this company has restored my faith in online shopping. I was concerned when purchasing but the girl in the office was so helpful and reassured me that it was safe and they had shipped over 150,000 orders.
Well I ordered yesterday and DX delivered just now! I am disabled and the delivery driver was kind enough to help me get the fish box up to the pond and the bag floated.
I hope they read this and give themselves a big pat on the back!

They are now swimming around their new home and I am thrilled to see them exploring.

Once these little ones settle in I will definitely be back :)

very good company , you can trust them. thank you very much

Just received 20 mixed goldfish. One is missing half its tail fin, others have very ragged dorsal fins, two have fungal infections with white lumps on their fins. Have asked "why would you send out obviously damaged and diseased fish?"
Will update once they reply tomorrow.

Update:

Customer care extremely helpful and apologetic. Hopefully better quality control will be enforced. After a good dose of meds fish seem fine so going for a three star rating now.