The Carp Co Reviews 

I went there today with my wife , the staff member was absolutely great , polite ,helpful , even carried my fish to my car for me , it’s changed a lot since I came here , nine years ago , keep up the good work , I’m so glad your only 15 minutes form my house , lol
All the best for future 👍

I have ordered quite a few small koi fish to build up my fry population, and a few select larger koi ready for my 10000ltr pond the fish are healthy and and clean when they have arrived with exception of two which arrived dead. I emailed the carp co and quickly got a response from them promising to replace them with similar fish, no hassle no fuss.
Sure enough the fish were added to my next order and all doing well, except one which has succumbed to an outbreak of flukes in the last week.
I really was impressed with the customer service and continue to be impressed with the fish quality. Almost ready with the new pond and to order some more larger koi 😀

Great experience, polite staff and an excellent stock of aquatics, fish, food and much more!

Very good price and specialist deliver exactly to time.
Fantastic Customer Service who went beyond expectations.
Thank you

Excellent Place. Love it. More fish than you can wave a stick at! 5 Stars!

Went to visit them last Saturday as i don’t live too far away
only to be served by what I can only say was a giant Viking and what a very helpful and nice person he was
Me and the mrs left with some lovely looking koi and tench will definitely be back for more in the summer

Review for Carpco
I was going to give up my pond. My water was a muddy green colour and I had not seen my fish since the winter. I thought they had been eaten. I decided to call The Carp Company and spoke to Beth in the office. She told me that she would get someone to give me a call back. I didn’t expect to hear anything more.
However, the manager (Jack I believe) called me back that afternoon. He helped me to get to grips with my filtration, advised that I changed the UV bulb and also advised that I did some homework on the nitrogen cycle in ponds! He did not actually try to sell me anything.
Water now clear. Fish happy and very happy future customer.

Had 4 deliveries of Koi from Carp Co. Great fish and excellent value compared with my local lfs. Would recommend to anyone. Their tropical fish house is amazing as well.

Late delivery
Had some Koi delivered last week. The delivery by DX was late but the fish didn’t seem to have noticed as they were all in perfect condition. Plants were a bit battered but they have recovered well.

We were initially apprehensive about buying fish mail order, but having visited our local shop and been concerned about their fish and the conditions in which they were kept, I could see the sense of buying direct from a specialist fish farm.

Carp Co were quick to reply to my email and generous with information. The fish they supplied were as described, healthy and active. The delivery company were outstanding in the way they handled the fish: the driver kept fish himself and even offered advice about introducing new fish to a pond.

It is unfortunate that the tiny minority of customers who experience problems, often of their own making, are the ones most likely to leave reviews. From my personal experience of Carp Co, they are a highly professional company with a passion for supplying healthy fish and I am happy to recommend them.

Sturgeon are brilliant.
I visited the fish farm and what an amazing selection. Ended up coming away with 2 Gold Sturgeon and some koi. My kids (and I) love the sturgeon. They are always busy no matter when we look for them.

Received my fish on 17/8/22. They appeared OK at first but I noticed one had a broken pectoral fin, one has fin rot and one was bloated. The bloated fish is now dead. The carp with the broken fin is OK, and the one with fin rot seems to be improving.
It's one thing to sell sick fish, but it's a whole new other thing to offer poor service and ignore customer emails. I was emailing Beth at this company about my issues but she hasn't felt like responding, so I have been forced to put in a Paypal complaint and am waiting for a response.
I'm sure they will be 'surprised' at my email and 'sorry' but it's all surface level waffle in my experience. I've bought and sold fish online for years and have never had to deal with anything like this.

Order Number: 82614

Update.
Seller has replied after the PayPal complaint was logged and this review was left. I sent a video of the fish in one of my previous unreplied emails. Waiting for refund offer and will update this review accordingly.

Update 3/9/22
I have been paid my refund with advice to check my water quality - LOL! Needless to say I will never use this company again. The customer service has been disgraceful and they only replied to my emails once I'd complained to Paypal and left a bad review here.

Thanks to Trustpilot for giving us this platform to flag up the unscrupulous business out there.

orderd 20 3to4inch came in filthy water phoned carpco told them was asked to keep a eye on them lost 1 in the first week 4 weeks on and i have lost 8 due to there spines bending another 2 bent probly loose them next week carpco have told me to see if i have a electric current running in my aqurium as i have put the fish in to grow on for my pond not happy with this buying no more from them.

Bought 4 x4 inch shubunkin, they were nowhere near 4 inch, they were very small, all 4 died one after the other one had cottonmouth disease. An expensive mistake I made. These fish were put in a long established aquarium, lost one of my mature Redcaps since i put them in tank.

Absolutely amazing fish couldn't of wish for better service and fish

Fab fish - extremely pleased with my delivery yesterday. Fantastic service. Very good quality stock. No hesitation recommending this company.

Over the last month I have purchased 10 Koi fish in total and I couldn't be more pleased. These fish are of the highest quality from fish 1 through to fish 10. The colours are fantastic and the price was excellent they was well packaged and the delivery was spot on. I would recommend Carp Co to everyone if you want quality at a good price and above all healthy fish.

Thanks for such an amazing service, I can't get fish from anywhere near me. I hadn't thought to have them divered, saves me a long journey.

Great place to visit, lovely knowledgeable guys and most importantly some stunning fish. Very pleased I popped in on them.

Goldfish came rotten with a fungus dieses despite my best effort to save these fish all 9 have now sadly died.