I ordered 2 items, and only received 1 and the customer service has been atrocious. Even though I have sent photos of the package, reported it straight away they refuse to believe me. My bank h... Toon meer
Bedrijf heeft geantwoord
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Trying to return an item but returns portal does not work. Tried to send an email via their website but no confirmation received so not even sure if the request has been successful. Facebook link on... Toon meer
Bedrijf heeft geantwoord
I ordered shoes from Gateshead Annabelle was amazing thank you so much for your professionalism. Tanisha at the Trafford centre helped me locate the sandles she was outstanding customer service. Y... Toon meer
Bedrijf heeft geantwoord
Carvela please continue making your beautiful designs. They are like no other out there. Your innovation for glamour alongside comfort is brilliant. The customer service delivery was seamless and o... Toon meer
Bedrijf heeft geantwoord
2,8
Gemiddeld
423 reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Flat form sandles broke after one wear
Shoes broke after one wear sent back still not heard from customer service
1 april 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi C Marshall,
We’re very sorry to hear about your experience and understand how frustrating this must be.
We have raised this further with the relevant team, and they are currently reviewing the matter. You can expect an update from them soon.
Thank you for bringing this to our attention.
Regards,
Team Carvela
Great products on style and comfort
Great products on style and comfort
15 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Lydia,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying both the style and comfort of our products. That’s exactly what we strive for with every piece.
We truly appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Carvela
Antwoord van carvela.com
Hi Julie,
Thank you so much for your lovely review! 💞
We’re delighted to hear that you love your gift — how special to receive something from your daughters! We hope you enjoy it for many moments to come.
Regards,
Team Carvela
Awful quality overpriced shoes, terrible customer service
I purchased a pair of their ballet flats. The first time I wore them they damaged my feet so badly. My feet were cut and bleeding and I couldn't walk in normal shoes for days. I definitely didn't expect that after the price I paid. When I contacted customer service they were absolutely useless and completely dismissed me. In the bin they go. I will never ever purchased this brand ever again. THE WORST!!
17 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Esmay,
We’re very sorry to hear about your experience. This is certainly not the standard we aim to deliver, and we understand how concerning this must have been.
We would like the opportunity to look into this further for you. Please respond with the requested details so that a member of our team can reach out to you via email and review your case in more detail. We appreciate you bringing this to our attention.
Kind regards,
Team Carvela
Customer services were very unhelpful
Customer services were very unhelpful- agreed to credit the delivery charge for a replacement order (first order went missing in transit) if I contacted them after receipt. When I did this they denied agreeing to this (and because it was ann online chat I had no record to prove)- they refused to honour as a goodwill gesture. I therefore returned my order as a matter of principle- not wanting to support a brand that is disingenuous and dishonest. Won’t be buying anything from Carvela again.
27 februari 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Kirstry,
We’re sorry to hear about your experience and understand your concerns regarding the communication around your delivery charge. This is not the level of service we aim to provide.
Please be assured that your feedback has been shared with the relevant team, as we take concerns around customer service seriously. We appreciate you bringing this to our attention and regret that this has impacted your experience with us.
Kind regards,
Carvela
Holiday bag and trainers.
I ordered a bag and trainers for my holiday.
Both of them are really lovely
6 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Margaret,
Thank you so much for your lovely feedback! We're delighted to hear that you love your bag and trainers – perfect choices for a holiday! 🌟
Enjoy your holiday in style!
Regards,
Team Carvela
Really awful company with zero customer…
Really awful company with zero customer care. Poor quality shoes, made badly with phots as evidence. Copy and paste responses, no help or resolution and no compensation for wasting my time and money for the 3rd time for this order. Never purchasing again, would recommend you avoid
25 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Isabelle,
We’re sorry to hear about your experience. This is certainly not the standard we aim to provide. Please be assured that your feedback has been shared internally as part of our ongoing efforts to improve.
If you have not already done so, please respond with the requested details so that a member of our team can reach out to you via email and review this matter further. We appreciate you bringing this to our attention.
Kind regards,
Team Carvela
Antwoord van carvela.com
Hello Gillian,
Thank you for your feedback! We’re delighted to hear that you love the product. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Carvela.
Avoid this company at all costs
Avoid this company at all costs, my partner ordered several pairs of shoes and the delivery company they use EVRI left the parcel on my doorstep, we tried to change the delivery as we wernt at home as we was away for the weekend and it wasn’t possible, when I got home I contacted carvella as the shoes wernt at my doorstep they pretty much told me it was a successful delivery and they won’t be doing anything about it, how is delivering a parcel to a house where no one is at home a successful delivery!!! Complete joke of a company avoid them at all costs
21 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Steven,
We’re sorry to hear about your experience and understand your concerns regarding the delivery of your order. Please respond with the requested details so that a member of our team can reach out to you via email and review this matter further.
We appreciate you bringing this to our attention and will do our best to assist in resolving this.
Kind regards,
Team Carvela
AVOID AT ALL COSTS
AVOID AT ALL COSTS
Ordered 5 pairs of shoes for my holiday. I was away for the weekend Evri decided to leave the shoes on the doorstep NOT IN A SAFE PLACE. Tried to amend evri manager services to deliver to neighbour it said on the evri services they will re-attempt delivery 3 times. Oh no dumped on my step and not there when i returned home.
Carvela accepting no responsibility so i am
Out of pocket for £425 DISGUSTING COMPANY AND CUSTOMER SERVICE.
Does anyone know were i can go from here please?
21 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello there,
Thank you for taking the time to leave this review. We are sorry to know that this has happened. To review this further, could you kindly respond to the requested information so that a member of our team can reach out to you via email?
Kind regards,
Team Carvela
Do not buy from this company
Do not buy from this company. I bought a pair of sandals. The delivery company didn’t deliver them to my house. After contacting Evri about my lost parcel, I wrote to Carvella customer services to request they resolve my issue. Instead of offering to send me some new sandals. They said it’s not their problem I didn’t receive them and refused to send a new pair! Absolutely shocking customer service. I have now managed to dispute this with my bank and will never shop with this company again. Advising others to shop elsewhere.
13 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Louise,
Thank you for sharing your feedback. We’ve reviewed your ticket with our Customer Service team and confirmed that your order was delivered by EVRi. Tracking details and a delivery image have been provided, and the parcel was delivered to your property, which is considered a compliant delivery.
We completely understand how disappointing this must be. While we’re unable to reopen the case or provide further resolution, we truly value your feedback and are very sorry for the inconvenience caused.
Regards,
Team Carvela
Great customer service!
I don’t usually write reviews but I felt I should due to reading the negative reviews that nearly put me off making a purchase. I had to remind myself that most customers who have a good experience don’t leave a review, which is reflected in the low number of reviews altogether.
I can honestly say that from start to finish with my purchase, returns and refund, I have received excellent communication and service.
I can vouch for the quality as I have owned a pair of lovely boots previously which are still going strong.
Thank you Carvela. I will definitely be purchasing from you again.
13 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Sarah,
Thank you so much for your wonderful review!
We’re thrilled to hear that your experience with Carvela, from purchase to returns and refunds, was seamless and that our communication and service met your expectations. It’s also great to know that your previous boots are still going strong — quality is always our priority!
We truly appreciate your support and look forward to welcoming you back for your next purchase.
Regards,
Team Carvela
Gorgeous boots
Delivery was speedy - arrived in their lovely box and the boots were gorgeous. I am a delighted with these boots, super quality and fit beautifully. I am normally a 'flats' girl but these make me feel great and are really comfortable! Five stars!
23 februari 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Angela,
Thank you for your wonderful feedback! We’re delighted to hear that your boots arrived quickly and that you loved the packaging as well. It’s fantastic to know they fit beautifully, feel comfortable, and make you feel great. We truly appreciate your support and hope you enjoy wearing them!
Kind regards,
Team Carvela
Poor communication, quality and system - can't use online shopping with gift card
I could give no star, if I could, for the extremely poor customer service, lack of transparency and misinformation with regards to a gift card following a faulty product return. Please Carvela, find a resolution to my complaint, I can not use the gift card for online purchases despite being advised otherwise. Your system is totally flawed and not customer friendly, products poor quality and I will definitely not buy Carvela again!
6 maart 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Anca,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation has been regarding your gift card and product return.
We have now forwarded these details to the relevant team, and they will review the matter further. You will receive an update via email once the review has been completed.
Thank you for bringing this to our attention.
Regards,
Team Carvela
Lovely boots really comfy and gorgeous…
Lovely boots really comfy and gorgeous colour/ style. Easy ordering returns and delivery. Highly recommend
12 februari 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Zoe,
Thank you so much for your wonderful review!
We’re delighted to hear that you love your boots — the comfort, colour, and style — and that you found the ordering, delivery, and returns process easy. Your recommendation truly means a lot to us.
We hope you continue to enjoy your boots and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Antwoord van carvela.com
Hi Hayley,
Thank you so much for your great review!
We’re delighted to hear that you find your boots very comfortable — that’s exactly what we love to hear. Enjoy wearing them!
Regards,
Team Kurt Geiger
Stay away from them
Stay away from them. The only thing worse then their shoes is their customer service
13 januari 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Mr M,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Lovely backpack
Lovely backpack. Looks stylish and a good size for overnight stays. Very well made, which is always the case with Carvela. I love the brand. Great price also.
23 februari 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Sandra,
Thank you for your wonderful feedback! We’re delighted to hear that you love your new backpack. It’s fantastic to know you’re happy with the style, quality, and value. We truly appreciate your continued support of the brand!
Kind regards,
Team Carvela
I purchased shoes and spent £120
I purchased shoes and spent £120. The next day I put the shoes on for the first time and the laces snapped. I contacted customer services and requested some new laces as shoes were fine. I sent a picture of the laces and the receipt, less than 24 hrs old. They said I had to return to the store, I said this was not convenient, I would have to spend time, pay petrol and carpark fees just to do this as going there for no other reason. The customer services refused to send laces as apparently they do not have any, being a company that sells shoes and has their own brand, this is obviously untrue. Really poor service and an issue that could of been easily been solved has escalated into an issue.
EDIT:
1516659
Is this response just to make u look good online? You have not requested any details nor sent me any information on how to contact you?
27 februari 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Caroline,
We’re very sorry to hear about the issue with your shoes and understand how frustrating this must be, especially given how quickly it happened.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Lovely summer bag
Lovely summer bag, goes well with many different outfits, large enough for my phone glasses and lipstick
28 februari 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Denise,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re loving your summer bag and that it pairs beautifully with so many outfits. It’s great to know it’s the perfect size for your essentials too!
We truly appreciate your support and hope you continue to enjoy styling your new favourite accessory.
Regards,
Team Carvela
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