Champs Sports Reviews 

I did not purchase an item from Champs Sports. Someone named Zwlinll Mekus at address 212 Monterey pass RD STE B, MONTEREY PARK, CA 91754-2407 did, and used my email address for the purchase. So, I received an email from Champs Sports updating me on when I would receive my shipment. I spent about 4 hours on the phone yesterday with customer service, billing, etc., of Champs Sports trying to get this sorted out that the person who purchased these shoes was also probably paying with a stolen Apple pay account (I do not have Apple Pay), and their name, Swlinll Mekus is obviously not even remotely close to my gmail name.
I Googled the address and it is a warehouse. I advised Customer service as well as billing, when I finally got connected to them, and I was still shut down. So…Champs Sports doesn’t care if it is fraud, as long as they get money from somewhere. What a horrible way to run a business. They suck eggs.

I purchased swim shorts from Champs, but they arrived with the security tags still attached. Since I was travelling, I didn’t get a chance to open the package straight away. When I finally did, I discovered their mistake.

When I contacted customer service, they refused to refund or assist me because I had not reported the issue within 45 days. My order was only 60 days old (just two months), and they wouldn’t make an exception—even though it was clearly their error.

What a joke. This shows a complete lack of quality control in their dispatch process. Be sure to check your items as soon as they arrive because Champs won’t take responsibility for their mistakes.

When I asked if they could make an exception for better customer service, they flatly refused and said there was nothing they could do. Truly disappointing experience.

Terrible experience: ordered shoes on sale and in stock. The charge went through under "Foot Locker" on my CC but was immediately cancelled by Champs. I then called them to discuss the reason. They claimed my payment was rejected, most likely on the bank's end, they said. Called my bank and they verified that the payment was both approved and processed in full with no sign of a pending refund. Called Champs back and was given the same inexplicable reasoning. Now I have to keep an eye on my CC to ensure the charges are reversed within 5 – 7 business days. Meanwhile we wanted the shoes but can't stomach going through this again. Lose, lose. Terrible service! (1+ hours of my time just to try and sort this out.)

I ordered a pair of crocs.
They shipped next day.
They arrived when they said it would.
They are the size I ordered.
I will say, it says they were shipped to me from a footlocker. So I’m unsure if that has any bearing on my experience, but I’m so grateful that I had a good experience….this time at least.

I don't know what went so wrong with everyone else's order but mine came in less than a week from the date ordered and half the price of the actual Nike site. Shoes are gorgeous

The only reason I even put one star is because they won't let you write a review without rating them...I just placed an order online and they canceled my order and already had my money on hold in seconds, but tell me that I'll have to wait 7 days to get my money back....CROOKS, COMPLETELY..... I'LL NEVER SPEND ANOTHER PENNY WITH CHAMPS SPORTS......HIBBET SPORTS HERE WE COME.....WHERE U GET TREATED RIGHT!!!!!!

Well I was skeptical at first reading the reviews. But I made a purchase and received it. Shipping did take longer than expected but overall happy with my purchase of the black cat 3s!

2 weeks since I ordered, my order still hasn't been shipped, I have emailed them FOUR times and I'm just being ignored. They were quick enough to take my money! Shocking customer service

I placed an order on December 4 and they charged me right away. The next day it said it was shipping. I I kept checking for shipping updates but it kept saying that the shipping carrier hadnt picked up my package yet so i thought it was just Christmas backlog. It's now Jan 10 and it's been over a month since it shouldve shipped. I was out of the country in December travelling so i couldnt follow up on this until today. I called a month later to inquire and they said the order was lost but because it's been over 30 days they wont refund me. How am i supposed to know the order was lost???? I got 0 updates. I also contacted their live chat twice and got no response. Never buy from a store with such poor customer service that is obviously hoping customers dont inquire so they can scam you out of your money. Do a credit card chargeback if this happens to you!

I placed three orders with these people one they said it was out of stock. I understood that so I placed two more orders with these people for tennis shoes. They took my money out my account made my money. Sit on my account pending for five days and have not went back to my account yet I placed another order with a customer service and my order they canceled the order while we was on the phone, but they took my money out of my account

I bought a hat back in November for Christmas. I wrapped it. On Christmas it was unwtapped with the security tag left on it. I called and didnt want a refund just the security tag tajen off and returned to me. I have proof of purchase. I was told sorry past deadline to return. Again i dont want a refund just to be able to wear my hat. Even the Supervisor wouldnt budge. Absolutely insane!

Son unos mentirosos estafadores y cuando tratas de comunicarte con ellos, siempre están ocupados.

Pague por unos productos, para ser entregados hoy, porque pagué extra dinero para fast shipping y ahora nadie dice nada.

Son una compañía mediocre.

Tengan mucho cuidado con esta empresa.
Compartan el nombre de esta empresa.

Así nadie más se lleva tan mala experiencia con ellos.

Mediocres embusteros tomando dinero de unos productos y encima dé delivery rápido, y después hacen otra cosa.

DON'T EVER ORDER OR GO IN THE STORE AND BY ANYTHING FROM CHAMPS OR FOOTLOCKER!!!! CAUSE THEY ARE A BUNCH OF CORPORATE SCAMMERS!!!! I PLACED A ORDER ON FRIDAY OCTOBER 18TH!!!! WITH 2 DAY SHIPPING!!!! I WAS TOLD THAT I WILL RECEIVE MY EMAIL WHEN THE ORDER IS SHIPPED!!!! FAST FORWARD TO SUNDAY THAT WAS THE FIRST I RECEIVED ANYTHING KNOWING THAT THEY ARE CLOSED!!!! MY ORDER DIDN'T SHIP OUT UNTIL MONDAY AND ON TOP OF THAT THEY CHARGED FOR THE 2 DAY SHIPPING BUT THE ORDERS ARE GOING TO COME ON 3 DIFFERENT DAYS!!!! NOW THEY TELLING ME IF I DON'T RECEIVE IT ON THE DAYS IT'S SUPPOSED TO COME THEY CAN'T DO ANYTHING BUT WAIT TILL IT COME AND THEN I CAN RETURN IT!!!! SO I ASKED TO SPEAK TO A MANAGER THEY GAVE ME A CALL BACK AND NOW SHE'S TELLING AIN'T NOTHING THEY CAN DO AT ALL!!!! THEN WHEN I SAID I'LL DO A BBB REVIEW SHE TOLD ME I'LL ONLY TALK TO HER AGAIN!!!! SO HOW IS THAT GOOD CUSTOMER SERVICE WHEN THE CORPORATE LINE CAN'T HELP YOU AND THE MANAGEMENT DONT DO NOTHING EITHER!!!! I RECOMMEND DON'T BUY NOTHING FROM CHAMPS OR FOOTLOCKER CAUSE THEY WILL ONLY SCAM YOU OUTTA YOUR MONEY AND WANT DO ANYTHING TO FIX IT

Will never purchase from champs EVER & will never recommend them , it’s been a rollercoaster with these sneakers . I purchased 2 pairs from foot locker , that story for footlocker. Tlets continue I purchased the third pair from champs nd was thrilled they had a last pair in a 5 ( they run extremely big) so I ordered them . They arrived on tim doubled box 📦 I open them the shoe box it’s self was destroyed no biggie the shoes came with no tissue no biggie .. I inspect the shoes the inner white lining sole was dirty as the bottom at this point I’m so infuriated that I know nothing will be done ! I’m reading the reviews and it was enough for me to know here it’s where it ends with these sneakers my granddaughter wanted so bad and it’s up to me to make it right ! With all the love in my heart purchased sneaker cleaner and as I’m writing this their air drying and I have tissue paper to pack them with all the love and care that Champs should be putting in with ALL THEIR ORDERS ! All that being said I will never ever purchase anything from this online store let alone recommend them to anyone . And for those who had a great experience I’m thrilled for you that the quality control department didn’t affect your purchase! One very dissatisfied and disappointed customer!

We have made arrangements with our authorized retail accounts to accept returns for products with MATERIAL or WORKMANSHIP flaws. In the event that you have a Nike product with a material or workmanship flaw, for fastest service, we advise you to first check with the place of purchase for their assistance.

woke store bi polar DEI hire lucy she is headed your way alberta I am a customer who will never spend a dime in their stores adrian is her manager he is a coward who hid in the back and when lionel his district manager comes then he does it by the book bi polar lucy is a liability to your company I hope the stc champs store closes to many resellers hanging around and getting dibs on new releases they line bobo adrians pockets with cash I have seen it myself

heureusement que j'ai lu les commentaires avant de faire ma commande en ligne merci à la communauté car j'allais débourser de l'argent pour des Jordan et me faire avoir comme les autres autant aller chez Nike au moins je suis sur que se sont des vrais, qu'un retour est possible et qu'il y a un vrai service client.

I ordered some Jordan 3 online and I did the fast shipping. Well here it is 4 business days later and nothing. I call customer service and they told me to wait 2 hours so they could get ahold of the store shipping them. Called back 2 hours later and was told to call back tomorrow so they can service me I just want my money back. People please beware they are a joke.

Parks mall champs does not have a good selection and employees are very unethical and unprofessional. Do not waste time there