Chancellors - Headington Reviews 

All thanks to Mandy Gibson for her timely, professional, and outstanding support I received regarding my faulty washing, which I had been chasing for over a month. Mandy's intervention was magical, as she got everything resolved within 3 days by taking the issue to those that matter within the team
I am highly impressed with her professionalism and consistency.
Thank you, Mandy, for putting smiles on the faces of my family members once again.

Mobolaji .

Ibrar was fantastic throughout the entire process of helping me find an apartment. He was professional, responsive, and always willing to help with any questions I had. He made everything smooth and stress-free. Highly recommend his service!

Replied quickly to initial enquiry at short notice
Difficult to contact anyone on a Saturday, despite them being open

I have recently moved to a flat via chancellors. The flat was not cleaned, mould was there, used needles and trashes were there and the cooker was rusted. But when I informed Chancellor, Mandy has came there and looked at everything and informed the landlord. Within 2 days everything was done. Cleaning were done. Cooker was replaced. Mandy has asked landlord to do the decoration as well. Thank you Mandy and Chancellors for doing everything quickly. Thank you so much.

My experience was so good.
Because mendy was good to us.
Thank you so much mendy.

Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.

The issues began prior to the tenancy, when Chancellors altered our move-in date after a specific date had already been formally agreed. Following this disruption, we were assured that a decent minimum standard of cleaning and preparation would be completed in advance of our arrival.

Regrettably, upon arriving today on our official move-in date, we found the flat in an appalling condition. The actual state of the property stands in stark and unacceptable contrast to the tenancy contract itself, which contains exceptionally strict terms dictating the pristine condition in which tenants must return the property at check-out. This represents a profound lack of reciprocal accountability; the agency enforces flawless compliance from tenants whilst handing over a property that fails to meet basic standards.

Domestic hygiene has been entirely overlooked: the floors have not been vacuumed, the carpets are dirty, the curtains remain unwashed and the mattresses are in an unacceptable state. The kitchen appliances are similarly compromised, with both the washing machine and the fridge left uncleaned. Furthermore, essential maintenance has been completely neglected; the kitchen sink is broken, the microwave is damaged and the mechanical extractor fans in both the toilet room and the bathroom are non-functional.

It is evident that the landlord has failed to address these ongoing issues for a number of years. It is deeply concerning that Chancellors—the largest letting agency in Oxford—permits landlords to hand over properties in such an egregious state of neglect whilst simultaneously holding tenants to incredibly stringent contractual obligations at checkout.

We expect Chancellors to take immediate responsibility, arrange an urgent professional deep clean and rectify these mechanical and structural defects without delay.

Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.

I expected a big agency in Oxfordshire to be hard to reach, but Chancellors Headington were the opposite - super easy to communicate with.Even when things went quiet on the paperwork side, they always came back quickly with answers and kept everything moving. No loose ends.
Shout to Jude for the viewings and James for handling the process. Great service overall, 9/10, with that last 1 point for me as an amazing client lol. Definitely recommending them!

We had a fantastic experience with Chancellors in Headington, especially working with Ibrar Hussain. From the start, he was proactive, professional, and genuinely helpful.
He kept us informed about new properties coming onto the market and was very aware of our situatio, that we only had one day in Oxford to view places. He made sure we were able to see several suitable properties in that short time, which we really appreciated. He also kept us updated throughout the day (even letting us know when another agent was running five minutes late), which made everything feel well organised and stress-free.
Ibrar processed our application quickly and kept us informed at every stage. He was genuinely enthusiastic when he called to say the landlord had accepted our application, which made the whole experience feel personal and positive.
Overall, a 5/5 experience. Professional, efficient, and great communication throughout. We would highly recommend Ibrar and the Chancellors Headington team

Ibrar was helpful, curteous and friendly ensuring I was kept in the loop and informaed for the course of the whole process, Thank you!

Franki has been a pleasure to deal with. Our queries are always responded to quickly and courteously.

Very good at prompt and helpful communication and following up.

Professional service, helpful staff, our contact Franki Deacon has always been helpful and efficient especially considering the difficulties of dealing with a slow reacting landlord outside of the UK.

Franki has been very responsive and helpful throughout our tenancy. Any questions or issues we had were dealt with promptly, and communication was always clear and professional. We felt well looked after during our time with the agency.

I have been working with Chancellors since 2015. I have two properties in Oxfordshire, bi=oth managed by this company, so a lot of things happened during this period. Chancellors take care of the tedious task of finding new tennants fast in any occasion, also the management of the properties is done in a professional manner. Ms Deacon in particular who has been in contact with me since five years ago, is always there when i need her, trying to find solutions to any occuring problem, Good communication, quick actions and understanding is the basis of success between any customer and a service provider, so i rely on the above for the management of my properties in Oxford
Konstantinos Myrianthis

Left a voice message and they got back to me quick. I got my offer the same day I submitted my contract forms. She was nice in a professional way.

Was smooth and approval was fast, Laura did a great job.

I had a great experience renting through Chancellors. Ibrar was fantastic throughout the whole process, always prompt with his responses and clear with his communication. He made everything smooth and stress free and I really appreciated his professionalism and support. Highly recommend!

Thank you to your team for the professional service. A special thanks to Mr. Ibrar Hussain, who was cooperative, informative, and helpful from our first inquiry all the way through the viewing, scheduling, and application process.

I have been with Chancellors Headington for 7 years, and that fact alone should say it all, but anyway:
The services are top notch, taking care of every single thing needed for renting the property out. Staff (Poppy, Jude, etc.) is very attentive and responds to emails and deals with any arising issues promptly. Very happy indeed.