John Charcol Reviews 

this must be my 5th mortgage deals carried out with john charcol. Not only pains free, but also saved small fortune. I have always worked with the called April Wang. Very professional and polite lady works hard to get the best deal. Will be using their services again, hopefully by then BOE will starts dropping the rate again.

Amazing experience from both Charlotte and Hollie, communication was fantastic and they were more than happy to help us chase the solicitors when we had struggled to get an update ourselves. We recommend John charcoal to all our friends and family and will be back when our fixed rate comes to an end. Thank you

Great broker. Very professional and super efficient. You need not look anywhere else!

Excellent communication - great Mortgage Brokers. Iain Pithers was very hand on and helped work through the changes.

Rebecca Mcketty saw me through this process ably supported by Alexa West. I started my search for a remortgage quite late and was not in the strongest position, but Rebecca was confident from the onset that she could get me a good deal tailored to my circumstances, She took time to explain the details of my product to me and made clear all fees and charges applicable to the product. Alexa made sure that I got all relevant documentation and was on hand to offer additional support.

Susy and Chantelle provided a service I have rarely encountered in the many dealings I have with the service industry. Not only did they manage to navigate all the challenging aspects of my requirements for a mortgage as an expat returning to the Uk, but they stayed connected and active on my account from beginning to end even when they had completed their part of the process. They took responsibility to see our home purchase over the line until we walked through the door of our dream home and did it with kind and cheerful responses at every turn. This was by far the most excellent service I have ever received at the hands of a company in the service industry. Thank you once again!

James and Eniko were amazing and provided a smooth process and service throughout! Couldn’t recommend them more.

I want to sincerely thank for all the help from Georgia Holmes in securing my mortgage in just one week time.

I was quite stressed about my complex financial situation, but her knowledge, professionalism, and prompt communication made the entire process smooth and understandable. Thanks to her expertise.

I will certainly recommend her to friends and family in the future

Cannot thank Dan enough for his continued support these past 4 years. Always on hand to ask for help/ answer any questions we have to put us at ease. Couldn’t imagine doing this without them.

This is my second time working with Kirsty Patel - she's a fantastic mortgage advisor. Helped me secure a great deal under a tight deadline and as always worked with diligence and professionalism. Highly recommend!

Nicholas Phillips was a fantastic help throughout the entire process. His professionalism and attention to detail ensured that we felt supported from start to finish; he went above and beyond to find us the best deal possible.

Andrew was really helpful, knowledgeable and made sure my switch to a buy to let mortgage went through smoothly.

Molly made the whole experience of our remortgage seamless and knew all of the information we needed without hesitation her knowledge is impeccable! We can’t wait to do the remortgage of our own home 😊

Katherine and Shaun at John Charcol have been exceptional throughout the entire process. As part of John Charcol, their service has been consistently responsive, considerate, and calm in communication, which brought a real sense of ease to what can often be a stressful journey.

This is the second time I’ve worked with them, and both experiences have been consistently excellent. Their professionalism and attention to detail stand out. Support from the wider team was also helpful throughout, contributing to a smooth overall experience.

I would gladly work with them again and can’t recommend them enough. Thank you for making the process so smooth.

Lisa Eyles was excellent throughout, and I genuinely cannot fault her at all. From the very beginning, she took the time to understand my situation in detail and gave me honest, clear guidance. What initially seemed like an impossible mortgage—especially after other advisers had told me it couldn’t be done—became achievable thanks to her knowledge, persistence, and problem-solving approach.

As both a first-time landlord and a first-time buyer, I had a lot of questions and uncertainties. Lisa explained everything in a way that was easy to understand, kept me informed at every stage, and made sure I was always aware of my options. The level of information, reassurance, and ongoing support she provided was invaluable, and it made a potentially stressful process feel far more manageable.

She was consistently friendly, approachable, and highly responsive to both my calls and emails. Even during the inevitable ups and downs, she remained patient and proactive, always working to find solutions and keeping things moving forward. Her ability to clearly map out each step and set realistic expectations gave me real confidence throughout the process.

Thanks to Lisa’s dedication and expertise, I was ultimately able to secure my first buy-to-let property, which is something I’m extremely grateful for. I truly felt she went above and beyond to achieve the best possible outcome for me.

I would strongly recommend Lisa to anyone in need of mortgage advice, whether you are a first-time buyer or dealing with a more complex situation. I have already recommended her to family and friends and will continue to do so without hesitation.

Excellent service from Kristy Patel from John Charcol , who found me a great mortgage deal which met my requirements . Kristy had good communication throughout the process and she responded quickly to queries etc . I would highly recommend this service .

Excellent service throughout. Ed Pera was knowledgable, professional and helpful, and always on the end of the phone. Would highly recommend.

Katherine, John and Holly were absolutely outstanding helping us from the initial exploratory call to closing on a home. We could not be happier with the service from end to end.

John Charcol provided exceptional customer service throughout my property purchase. Emma and Gemma provided invaluable support and advice, and guided me through the whole process from submitting an offer, to completion. Would highly reccomend them as a company.