John Charcol Reviews 

I have been looked after so well by Mark Spong, he has had so much patience with me and always been efficient. No question was too much, he went above and beyond to make sure I got the best and again never gave up. I cant thank him enough for everything he has done. Highly recommend.

We have worked with Stephen Brown for a number of years. We have found that he is someone you can trust to advise you based on your situation and interests. Nothing is too much trouble. He has provided excellent service to us.

Have been using them for years now. Jessica is brilliant. Always readily available on the phone or email. Always searching for the best deals and keeping you informed. Very happy with their service and highly recommend.

Kathryn was great about finding me the best options for remortgaging, fitting the advice to my specific circumstances. Most importantly she proactively got in touch to help me change plans as rates suddenly shot up, and saved me a fortune in the process. All of the communication has been prompt, professional, friendly and helpful. This is the second time I've used Kathryn to find a mortgage and wouldn't hesitate to do it again.

Second time using John Charcoal. They are fantastic. Attentive, detailed, easy to contact, have my best interests at heart and they just get it done quickly and easily! Thanks Rob and Chantelle! Great service and I’d highly recommend the team based off my experience.

I really appreciate your support and your time you give for customers

Smooth and effortless remortgage process

Chris has embodied going above and beyond. He has been incredibly helpful and knowledgable at every step of the way, and has been a real advocate for us throughout the application process. You want Chris and John Charcol in your corner when going through the house buying process, fully recommend.

Our broker was very helpful and explained things really clearly. She kept us updated at all times and made thd whole process so much easier, thank you

Mark was exceptionally helpful, professional and delivered concise information that was easy to digest; Zerena ensured after sale service was efficient, good communication skills displayed.

Highly recommended.

Fantastic service as always with Penny at John Charcoal. Clear advice always given. Different options explored. Always patience shown with questions from myself. Punctual for telephone appointments and fantastic communication regarding updates on products/ rate changes. Wonderful client service and care. Thank you x

Had an amazing experience in the last couple of months with Andrew! Really appreciate his help! Gave me step by step info, requested the correct amount of paperwork in order to get our mortgage going and also worked very fast! Had a recommended connection with a solicitors. Fantastic work! Thank you!

Fantastic company to deal with. Keri at John Charcol was extremely helpful from start to finish in what turned out to be a difficult case. Things were dealt with perfectly and i would highly recommend!

We couldn't be happier with the service we have received from John Charcol while trying to renew our mortgage. Despite a rather difficult situation John Charcol was the only mortgage advisor that was willing to help us and in particular Rebecca Mcketty has gone above and beyond at every stage of the progress to keep us informed and ensure we felt in good hands. Can't recommend the whole company enough.

We were working with Rebecca Mcketty on our remortgage and we would highly recommend her. She was thorough, patient, took time to explain things to us, and was highly communicative in a professional and friendly manner. She consistently kept us in the loop and followed up with us throughout the whole process. We would absolutely work with her again.

I would definitely recommend John Charcol for their professionalism and reliability.
Shaahid Quinn was extremely knowledgeable and secured us a mortgage tailored to our circumstances, dealing with all matters in a straightforward manner.
Zerena Taylor kept everything moving, liaising with solicitors, estate agents and lenders right up to completion and us getting the keys.
Much appreciated!

I am so grateful to John Charcol and the hard work of Eric Appolloden and Fiona Allan for achieving what other people told us was impossible! They managed to find us a mortgage in a very complicated situation and went above and beyond in their time and care to help us achieve our dream.

Molly was absolutely amazing as our mortgage advisor from start to finish. She made the whole process clear, stress-free, and far easier than we expected. Molly was always available to answer questions, explained everything in a way that was easy to understand, and kept us updated every step of the way.

Her knowledge and professionalism gave us real confidence, and she went above and beyond to make sure we got the best possible outcome. Nothing ever felt like too much trouble for her.

I would highly recommend Molly to anyone looking for a mortgage advisor. Truly outstanding service.

Great service, helped on all aspects of the purchase

Exceeded expectations in every way. An extremely knowledgeable mortgage broker who made the whole process clear and straightforward. Even after the mortgage was approved, the level of support and guidance was fantastic. I truly couldn’t have asked for better service. Thank you!