John Charcol Reviews 

Use another broker. John Charcol were dodgy in my experience.

Doped me as a customer for no reason just as my offer was accepted. Withdrew mortgage offer which also affected my credit score. NO REASONS GIVEN.

The recommended a conveyancer with was later suspended by SRA. So also got screwed with that. Nice one JC. Cheers for the stress, damage to credit score and now out of pocket as I had to get another solicitor to sort out the issues.

XYZ Law also tried to charge me for services already paid for.

The "Partner" at JC was a decent bloke, but they gave no shits about the customer. Just another number. Don't give your business to these kind of companies. I ended up with an independent broker which I found to be my saviour.

Jenna and the JC team were exceptionally professional, always seemed on hand when things got tricky close to completion. Excellent service start to end

Good reliable service from my broker.

Never in a hurry always makes sure I understand.

Gives me confidence to carry on with my business.

I wanted to leave a review for the excellent service I received from John Charcol when arranging my mortgage. Although my mortgage was completed back in October last year, I’ve been meaning to share my feedback as the experience was genuinely outstanding.

A special thank you to Alvin Rajcoomar, who helped me secure my mortgage for the second time. Alvin was incredibly professional, knowledgeable, and supportive throughout the whole process. He made everything clear and straightforward, which really helped take the stress out of what can often be a complicated process.

I’d also like to give a quick shout out to Fiona Allan for all of her support along the way. Her assistance and communication were greatly appreciated and made the whole experience even smoother.

I would highly recommend John Charcol to anyone looking for mortgage advice, and I wouldn’t hesitate to recommend them to my friends and family. Thank you again to the team for such a great service.

How to do this sort of thing seamlessly. Wonderful communication. Very professionally dealt with along every step. Well done Vijay and team!

Daniel has been great, would highly recommend him.
He answered any questions, no matter how minor or trivial and supported me through the remortgaging process.

​We cannot recommend John Charcol highly enough, specifically Susy and Chantelle, who were absolutely incredible.
​Our circumstances were very unique, and we originally went with a different broker who completely misled us. It was a stressful and frustrating experience that left us doubting if we could get a mortgage at all.
​From the moment we switched to John Charcol, the difference was night and day. Susy and Chantelle are quite simply the best in the business. They took the time to truly understand our complex situation, corrected the bad advice we’d been given elsewhere, and navigated the process with total expertise and honesty.
​If you have a non-standard case or have been let down by another broker, do yourself a favor and speak to this team. They turned a nightmare into a success. Thank you both so much!

Working with Shaahid and Zerena was a seemless experience. They are both knowledgeable and provide a great service.

We recently worked with Rebecca McKetty at John Charcol for a mortgage on a property purchase, and the service was outstanding.

Our case wasn’t straightforward but Rebecca handled every administrative hurdle with ease. She was incredibly proactive, reaching out to solicitors to resolve panel issues and ensuring our application was submitted just before a rate change.

The result spoke for itself: we had a formal mortgage offer issued within five days of submission.

If you want a broker who actually understands the 'strategy' of a move rather than just the paperwork, we cannot recommend Rebecca and the team at John Charcol highly enough.

When we decided, nearly a year ago, to use a large firm of brokers for our remortgaging, we had no idea how long and complex the process would be, and were unsure what level of service we might receive. We completed yesterday and cannot praise John Charcol (and specifically Georgia Holmes, Partner) for a really quite extraordinarily brilliant service. Georgia guided us through the process professionally, diligently, competently and with every kindness and friendliness possible, including taking our calls when she was on holiday! We couldn't possibly have received better service. And our monthly payments have gone down too...

We had a brilliant experience with John Charcol. Our mortgage broker, Alvin, supported by Fiona, gave us expert advice, found us a great mortgage deal and helped us navigate the homebuying process as first time buyers. Alvin was really proactive, reaching out when mortgage rates came down to find us the best possible deal. We would definitely use them again and recommend their service to anyone looking for a great mortgage broker.

Staff were pleasant, polite and we were and kept in the loop promptly and at all times.
Details were explained in plain language and very helpful with any queries we had.
I would have no problem in recommending them
Thank You Very Much

Williams was absolutely fantastic throughout the whole mortgage hunt and house buying process. We'd contacted JC a long time before buying and they were so helpful we decided to stay with them when we actually decided to buy.

William found us a competitive mortgage and kept us updated on changes in rates as and when they occurred. Very responsive and helpful and really couldn't have asked more from him. Thank you!

I would highly recommend John Charcol. Rebecca was so patient with us explaining each part of the lender searching and mortgage process. She replied to emails and phone calls incredibly quickly.

First time buyers here! We had the easiest time with John Charcol! Our advisor Penny made finding a mortgage that fit us super easily. When rejected by a lender, she reassured us and secured us a mortgage with a different lender and also updated us on interest changes and kept chasing people when we needed answers from other parties. Made the experience feel easy and doable.

Don't have a bad word to say about the team at JC. Went above and beyond what I expected a broker would from start to finish.
All calls returned if not answered, emails replied to straight away. Constantly working in the background chasing a painfully slow solicitor on my behalf. A really appreciated service.

Everyone I dealt with at John Charcol was helpful, professional and knowledgeable.

I highly recommend Mike Ritchie at John Charcol.

My Scottish holiday let remortgage was fairly complex, but Mike was personable, thorough and completely on top of everything from start to finish. He explained things clearly, was always responsive, and took a huge amount of stress out of the process.

I felt confident throughout that he genuinely cared about securing the right outcome for me. I wouldn’t hesitate to recommend him, especially for more specialist property finance.

We remortgaged recently and had been given an awful experience with our current mortgage provider, hence I contacted Charcol. We dealt with Georgjis who was absolutely amazing from the start. Listened to my concerns, spent lots of time explaining everything and found us a competitive deal within record time. Hassle and stress free. Thankyou Georgjis and Charcol!