Terrible customer service. I ordered the pump parts rack and it was delivered with a part missing. Instead of simply sending a replacement, I was asked to provide photos showing that the part was miss... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Cheeky Rascals supplies mums and dads with brilliant nursery products from across the globe. We bring these products back to the UK for you to buy online, or on the high street, through our network of retailers. As a new mum working and living in France, Selina Russell found lots of innovative parenting products that were unavailable in the UK. Her friends clearly agreed! With each trip back home, she found herself sourcing various bits and pieces for her fellow new mums. Turning this in to a business seemed an obvious next step. Soon enough, armed with a few leaflets, a van full of products and a gut full of ambition, Cheeky Rascals was born.
Contactgegevens
Liss Mill, Mill Road, Liss, Hampshire, GU33 7BD, Liss, Verenigd Koninkrijk
- 01730 895761
- smile@cheekyrascals.co.uk
- www.cheekyrascals.co.uk
4,4
Uitstekend
91 reviews
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Absolutely disgusting customer service
Absolutely disgusting customer service. Do not purchase anything from Cheeky Rascals or their stockists in the U.K. We purchased a pram from them has fallen over twice with children in it and they think it happens all the time. This was the same issue with the first pram and the replacement pram with the wheel coming off. They are totally not bothered about their customers after taking their money. Luckily we have got in touch with Trading Standard who my case is with at the moment. We bought our pram from the stockist Nursery Goods Direct based in Lancashire. The manager from here shouted abuse down the phone and stated what did he want me to do if the pram went over it happens all the time! I strongly recommend anyone dealing with this company to get in touch with Trading Standards if they have issues because they just don’t care. I have corrected my review above about who are the stockist and distributors. I have now contacted Trading Standards who have advised me the next step is to take the stockist to Courts as I have not heard anything from them. The distributors have contacting me stating if they could have the pram back they will do a report but trading standards have advised me as I gave my money to the stockists I need to be dealing with them and as they have not replied to my last email, not to return the pram to the stockist but to take them to court. I really wished this could have been resolved and not caused me so much stress but we have no choice but to go down this route. The distributor Cheeky Rascals has called me today but they are making excuses for their stockist which is quite irresponsible as a distributor.
29 november 2018
Review zonder uitnodiging
Antwoord van Cheekyrascals
Good Afternoon - The pram was purchased from Nursery Good Direct. We are Cheeky Rascals, the distributor for Mima in the UK. Nursery Goods are one of our stockists. As I understand it currently, our Customer Services team have been dealing with you directly regarding your concerns and have been doing all they can to help. We await the return of the pushchair so that we can assess it as quickly as possible. We take safety concerns very seriously so would like to deal with this as quickly as we can. We also understand your concerns regarding the store and this has been addressed with them directly.
Please feel free to contact us on 01730 895761 should you wish to discuss this matter further.
Very reliable and helpful
First time using cheeky rascals and would definitely recommend to others. They were very helpful in dealing with my order and was patient with my difficulties finding a local collect plus service. They were even nice enough to help me find ones that were working in my area. They were supportive and polite every time I contacted them via calls or email. Good customer service and brilliant items to purchase. I’m a happy customer 👌🏾
11 september 2018
Review zonder uitnodiging
Received a faulty Baby Brezza unit and…
Received a faulty Baby Brezza unit and they will not send a replacement part as I live in Iceland. They did however offer me to purchase a replacement part.
Update: received a replacement, everything is good :)
5 juni 2018
Review zonder uitnodiging
Antwoord van Cheekyrascals
Hi Karl - the team have been in touch to apologise regarding the information they gave you. They can in fact send a replacement part FOC to an address in the UK which is where the original order was delivered to. Please get in touch to discuss further - 01730 895761. Kind regards the Cheeky Rascals Team.
PATHETIC.
I had ordered for a Korbell Nappy Bin and they sent me saddle for buggy.When I called them up they said they need to first collect it and then check it and then order for a new one which would take more than 5 days.Normally in these circumstances the retailer immediately sends out a replacement and collects it later..Not these guys...
24 augustus 2016
Review zonder uitnodiging
Baby change bag
Purchased a baby change bag. Great service, product arrived when it was promised and quickly too. Only issue is part of the product -the insulated bottle warmer/carrier fell apart first time I used it, which for such a pricey product was disappointing. Not yet had time to make a complaint /ask for replacement with a new born baby so can't comment on how they deal with that situation.
4 november 2015
Review zonder uitnodiging
Good quality product at a sensible price.
Bought a Korbell bin for ostomy bags and it is very successful. Odour free and easy to use.
17 juli 2015
Review zonder uitnodiging
Perfect product and speedy delivery
Really happy with all the items I have purchased. Thank you
17 juli 2015
Review zonder uitnodiging
Where is my product?
I have not received the item I ordered. I had everything telling me it's coming but no sign of it.
16 juli 2015
Review zonder uitnodiging
Antwoord van Cheekyrascals
Hi - I have checked your consignment and can see that it is out for delivery today. Kind regards Cheeky Rascals
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