No food delivered restaurant didn’t get order from chef online. Tried to email just bounced back cannot phone them no number and cannot send message either but they took my money
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Our first takeaway meal with little India it was absolutely gorgeous very tasty and plenty of it. Delivered within 30mins and piping hot. Will certainly be ordering from them again.
Bedrijf heeft geantwoord
I used Chefonline to order takeaway food from the Royal Jaipur restaurant, Landford. Menu choice was easy and I selected to pay on collection. This went smoothly and my food was ready as soon as I arr... Toon meer
Bedrijf heeft geantwoord
It is so easy and straight forward to order from the Bengal. In over 10 years of ordering from them, I’ve never had anything wrong/not delivered and it’s always piping hot and absolutely delicious. Kn... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ChefOnline.co.uk
Geschreven door het bedrijf
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contactgegevens
Verenigd Koninkrijk
- support@chefonline.co.uk
- www.chefonline.co.uk
4,0
Goed
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great food at great price and delivered…
Great food at great price and delivered on time
12 april 2026
Antwoord van ChefOnline.co.uk
Dear Ray,
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the food, found it great value, and that it was delivered on time.
We look forward to serving you again soon!
I live across the road and order from…
I live across the road and order from here more than I care to admit.. Best Indian I've ever had!!
13 april 2026
Review zonder uitnodiging
Antwoord van ChefOnline.co.uk
Dear Esme,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you enjoy our food and consider it the best Indian you’ve had. We look forward to serving you again soon!
Quick and Efficient!
10 april 2026
Antwoord van ChefOnline.co.uk
Dear Andrew,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our service quick and efficient. We truly appreciate your support and look forward to serving you again soon!
Antwoord van ChefOnline.co.uk
Dear Webb,
Thank you for your wonderful feedback!
We’re delighted to hear that you enjoyed our wide menu selection and found the ordering process smooth and timely. It’s great to know you loved the food and found it to be excellent value.
We truly appreciate your support and look forward to serving you again soon!
Antwoord van ChefOnline.co.uk
Dear Mr Dean,
Thank you for your wonderful feedback! We’re delighted to hear that you found the website easy to use and enjoyed the great food from Mughal Dynasty Indian Restaurant.
Your support is greatly appreciated, and we look forward to serving you again soon.
Antwoord van ChefOnline.co.uk
Dear Steven,
Thank you for your feedback and continued support! We’re delighted to hear that you enjoyed both the food and service from the team at Tamasha once again.
Your feedback truly means a lot to us, and we look forward to serving you again soon.
What’s the point of taking orders when…
What’s the point of taking orders when the place is shut
11 maart 2026
Antwoord van ChefOnline.co.uk
Dear Scott,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. Unfortunately, the restaurant did not inform us of their sudden closure, so we were unable to act in advance.
As an online ordering platform, we operate as a link between customers and restaurants. We have shared your feedback with the restaurant to review the matter and ensure their opening hours and order availability are updated to prevent similar issues.
We appreciate you taking the time to inform us.
The food was 3.5 to 4 (also came with 2…
The food was 3.5 to 4 (also came with 2 extra papadums/onions Etc.) so not bad on that front But ordering & delivery was superb - thus 5/5.
7 maart 2026
Antwoord van ChefOnline.co.uk
Dear KTPC,
Thank you for your feedback! We’re glad you enjoyed the ordering and delivery experience and appreciated the extras with your meal.
We hope to continue providing you with 5/5 service next time!
Antwoord van ChefOnline.co.uk
Dear Kirby and Lewis,
Thank you so much for your fantastic review! We’re delighted to hear you found our service simple, easy, and excellent.
We look forward to serving you again soon!
Food was really lovely
Food was really lovely, plenty and hot. However £1.15 for 1 poppadom. Bit cheeky won't order that again
6 maart 2026
Antwoord van ChefOnline.co.uk
Dear Mrs Ward,
Thank you for your kind feedback. We're glad to hear you enjoyed the food and that it arrived hot and plentiful.
Menu prices are set by the restaurant, as we operate as an online ordering platform. However, we will pass your feedback regarding the poppadom price to the restaurant.
Thank you for sharing your experience with us.
Antwoord van ChefOnline.co.uk
Dear Ginge,
Thank you for your continued support! We're really glad to hear that we’ve never let you down. We truly appreciate your trust and look forward to serving you again!
Not a good experience
We always use the New Curry Centre but we were very disappointed this time. Took 90 minutes for our order to be delivered. Called after 1 hour and was told it was on its way. Rang back 20 minutes later and it still wasn't ready- we had obviously been lied to. The Manager did apologise and refunded some money but it spoiled the evening and we ended up eating far too late.
28 februari 2026
Antwoord van ChefOnline.co.uk
Dear Julie,
Thank you for your feedback.
We’re very sorry to hear about the delay and the conflicting updates regarding your order. Waiting 90 minutes, especially after being advised it was on its way, is understandably frustrating.
As a food ordering platform, we act as a medium between customers and our partner restaurants. We understand the manager has apologised and issued a partial refund, and we have shared your comments with the restaurant to review their communication and service on this occasion.
Thank you for bringing this to our attention. Your feedback is valued and helps us address such matters with our partner restaurants.
all great thank you
28 februari 2026
Antwoord van ChefOnline.co.uk
Dear John Gage,
Thank you for your kind feedback! We’re glad to hear everything was great. We look forward to serving you again soon.
The order didn’t turn up so after…
The order didn’t turn up so after waiting over an hour I called the restaurant and they clearly hadn’t seen my order, I got it nearly 2 hours after I ordered and it was luke warm
28 februari 2026
Antwoord van ChefOnline.co.uk
Dear Stacy,
We sincerely apologise for your experience. A delay of nearly two hours, along with the food arriving lukewarm, is understandably disappointing.
As a food ordering platform, we operate as an intermediary between customers and our restaurant partners. Your feedback has been shared with the restaurant so they can review why the order was not acknowledged promptly and take the necessary steps to prevent a recurrence.
Thank you again for bringing this matter to our attention.
I ordered online and was told it would…
I ordered online and was told it would be 10-20 minutes on the website. 20 minutes would have been 1945. The email then said it would be 2000. When I arrived at the restaurant I was told it would 2015. I eventually received my order at 2043.
The delay would not have been an issue had I not have been sat in the restaurant waiting to collect. I would prefer an honest and accurate estimation of the collection time. I’m furious!
28 februari 2026
Antwoord van ChefOnline.co.uk
Dear Dave,
We’re sorry to hear about the delay and the changing collection times you experienced. We understand how frustrating this must have been while waiting at the restaurant.
As a food ordering platform, we act as a medium between customers and our partner restaurants. Preparation times are provided by the restaurant, but we agree that accurate and honest estimates are essential.
We have passed your feedback directly to the restaurant to ensure they review their timing estimates and communication process, particularly for collection orders
Thankyou for bringing this to our attention
Fairly straightforward website.
28 februari 2026
Antwoord van ChefOnline.co.uk
Dear Mike Ewers,
Thank you for your feedback! We’re glad to hear that you found the website fairly straightforward and easy to use. Our goal is to keep everything simple and user-friendly. We look forward to serving you again soon.
I have enjoyed food from this…
I have enjoyed food from this restaurant before. But on this occasion, it was cold on delivery, the onion bhajis were brittle, and the lamb in the bhuna was delivered in three, massive, leathery chunks. Not good. Not worth 30 quid. Sorry.
28 februari 2026
Review zonder uitnodiging
Burned naan
Usually food is fine, this time both naans were burned and one was entirely inedible. As someone who can't have rice, this actually ruined my entire dinner. Chicken wasn't the best in the curries either but usually wouldn't make a fuss. For almost 35 quid for two meals it should be better quality
25 februari 2026
Antwoord van ChefOnline.co.uk
Dear Freyja,
Thank you for sharing your feedback with us. We're very sorry to hear about the quality of the naans and chicken during your recent order.
Please note that, as a food ordering platform, we act as a medium between customers and restaurants. While we do not manage restaurant operations directly, we have shared your concerns with the restaurant involved for immediate review.
We appreciate your understanding and are here if you need further assistance.
Absolutely delicious food
Absolutely delicious food. Wonderful attentive service. Thank you Rumel, Shuhag and Sumon for a great evening!
24 februari 2026
Review zonder uitnodiging
Antwoord van ChefOnline.co.uk
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the delicious food and attentive service. We look forward to welcoming you back again soon!
Non existent customer service
I ordered a takeaway from my local Indian through Chef Online on Saturday 14 Feb 26. The delivery time was one hour so at the hour point I phoned the restaurant and they told me it was nearly ready and would be sent out in a few minutes. 30 mins later it had still not arrived so I phoned again and was told it was on route. 30 mins later and two more calls to the restaurant it had still not arrived so I called again to cancel the order and request a refund. The restaurant told me that the refund would be processed by Chef Online so I emailed them immediately to request a refund but got no response. I chased them again three days ago but no response. I have now been on hold on their customer support line for 30 mins. I suspect no one is going to answer. I won’t be using Chef Online again. Their customer service is rubbish
14 februari 2026
Review zonder uitnodiging
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