Chemistdirect Reviews 

I want to give a ZERO.

The A2 milk powder production date was 30/07/2020. My baby kept having diarrhea after drunk the milk powder you sold.!!!!!!! And milk powder CAN was damaged.

Placed an order on 22 march apparantly courier said was undeliverable been contacting them for refund have been waiting for 2 weeks now constantly fobbed off with emails

Update in my previous review! I cancelled the order as they had no stock, even when they accepted the order! Just received an email saying the order has been despatched due to human error!! Just when you think these people couldn’t get anymore useless!!

Never had any trouble when ordering or delivering the items

They are by far the worst supplier ever. I have placed my order and paid my 1st payment from afterpay and end up knowing it’s out of stock. What a shame. They don’t even update their website. I asked for refund and it’s only them that I’ve trouble getting my refund from afterpay. Felt like i am being scummed by them.

All round good experience. Love this company,

The customer service is really bad , people on the phone don't seem to care at all. I have ordered optifast products from them online and they changed my order as what I ordered was out of stock. I contacted them couple of times and finally they e mailed me a label to drop the wrong item which I did, then I have not heard anything back, I sent an email asking when I would receive the right products and they informed me then that they would issue me a refund and I have to re order the products again. Well after almost 3 weeks I am still chasing that refund , i checked online and they have received the wrong products but still not refunding me.

Have ordered twice now from Chemistdirect. Each time there has been a long delay before delivery with no explanation. The first order took literally weeks, the second, which according to the site was next day delivery, had still not been delivered several days later. When asked on live chat what had happened to the ‘next day delivery’ order I was informed that that was next day ‘after dispatch’. I asked for date of dispatch and was told they would get back to me - still waiting! Will not be ordering again.

Requested tracking number for my package three times in the space of a week. But no one has ever responded to my messages. Terrible customer service. Will not buy from them again.

Direct Chemist at Point Cook Town Centre -
Staff member - Her name is Lina. She is polite, friendly as well as problem solver. She is also efficient at her job You guys should be proud of her.
I am very impressed how she solved my problem and her customer service is fantastic.
Direct Chemist has a promotion of La Roche- Posay (3 for 2). On 09/07/2020 when i went to Direct Chemist at Point Cook town centre, No promotion was labelled. I approached to her and she spoke with her manager. Her manager had to check with Head Office. she advised me that she would call me back which she did. Not only that, she put 2x Moisturiser cream on the side so I could pick up later.
Great Job Lina.
Keep it Up

I made an order in July 2019 and found the process quite easy and delivery was received very quickly. Today I needed to contact the customer service team via email for some assistance, the reply came back to me within half an hour. Great customer service. Thanks so much!

Customer Service Specialist Rochelle has provided the best customer service during this difficult time, I've received my purchase super fast! very happy customer here! be honest I was a bit worry about my order after I read so many negative comments of chemistdirect, so I contact them three days after I made the order, Rochelle was super helpful and had very good communication with me! will definitely recommend chemistdirect to my friends!

This is a con, don't buy. The are not in Sydney, they are in the Philippines.Disgusting.

Pros:
-Huge range of products.
-Lower prices compared to other full priced items.
-Fast Delivery within Australia (provided all items are available).
-Friendly and professional customer services.

Cons:
-Inconsistent stocks: When order an item which indicates "In Stock" on their website, but it's actually "Out of Stock" in their warehouse.
- Which have caused delayed in shipping (waiting for order to be completed).

Profiteering off the Convid-19 .
This company has turned to profiteering off the Convid-19 . They take your money and do not ship or reply to emails . 3 weeks later and counting. #5000730664

Shocking service, items not sent, no communication. When i called the 'help' centre they are no help, rude, unprofessional & actually quite nasty. DO YOURSELF A FAVOUR DO NOT USE Chemistdirect

Large shipping delays, no communication or assistance, emailed, called, been on hold multiple times, still no response or genuine care in assisting me or trying to make things right. I would not recommend.

I purchased items a week ago and had no communication from them that my order was going to be delayed. Rang and spoke to them only to be told that items I had ordered weren't in stock and had only just come in and it would be shipped that day. I didn't receive a shipping notification so I called the next day and was told that it had been delayed further and that it would be shipped this afternoon. I was then told even though I paid for express shipping I wouldn't get the order until maybe Monday. When I asked if I could just cancel the order cause I needed the items sooner I was told no but I could refuse the delivery and have it returned to them.

Yesterday I received an email saying that an item I had ordered was no longer available. This email was received two days after I was told that my order was ready to be shipped. At no time when I spoke to them two days before did they mention that an item wasn't available. So my order was still not shipped so I rang and asked for it to be cancelled which they told me they would do and I would get a full refund that day. I then got a shipping email and no refund.

The customer service and communication is terrible and I will not shop with them again. I used them as their prices were very competitive with other chemists but their delivery and customer service makes the savings not worth it.

At global site voucher did not work. I contacted support who told me that I can place order and write mail to support who will apply it. They never did or answer to mail hat this is not possible for whatever reason.

Extensive wait for orders. Zero communication in regards to order. Not until I rang to be told they are waiting on stock. Asked to have item in question to be swapped for same item in another brand and am still yet to have a response. This has been going on for over 3 weeks.

Would give less than one star if it was an option.

Definitely will not be using this service again.