I am so impressed with your service, Its quick and so efficient, when I sent something back u immediately contacted me with a refund. Well done your service is second to none I most certainly will b... Toon meer
Bedrijf heeft geantwoord
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BUYER BEWARE!!!!! I placed an order for my dad,on a premium rate number,( I wasnt informed of this by the way! £20 in calls for 6 minuites,the delviery never came and customer service in NON EXIST... Toon meer
Bedrijf heeft geantwoord
I have no problems with Chums themselves. It's the courier service they use, Evri. I don't believe I have ever had a good experience with them. I still haven't received my goods, which is ironic as C... Toon meer
Bedrijf heeft geantwoord
Very poor Customer Support. Returns process slow and confusing. Evri confirm shoes returned to them but Chums say not received even though I have confirmation from Evri. Agent seemed half asleep... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Contactgegevens
Unity Grove, L34 9AR, Prescot , Verenigd Koninkrijk
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
3,0
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The product and free delivery were fine…
The product and free delivery were fine but the person delivering left the package on top of a car in the drive just a few paces from my front door . Please use the Post office !
5 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. We are delighted to hear that you are happy with your purchase and that your order was delivered quickly. It's wonderful to know that the product met your expectations. However, we are sorry to learn about your experience with the courier. We understand your concerns regarding the parcel being left on top of a car on your drive, and we appreciate that this was not an acceptable delivery experience. Your comments are important to us, and we will ensure that your feedback is passed on to the courier for review.
Chums
I find chums very useful choices from clothes to fit for size furniture and gifts I recommend them recently had ordered few items they have been brilliant no problem with them
14 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your kind feedback. We are delighted to hear that you have found our range so useful, from clothing available in a variety of sizes to furniture and gifts. We work hard to offer a wide selection of products to suit our customers' needs, so it is wonderful to know that you appreciate the choice available. We are especially pleased to hear that you would recommend us to others. Recommendations like yours are greatly valued and mean a great deal to us. We look forward to serving you again in the future.
No problems
No problems, very quick delivery, delighted with the item.
11 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. We are delighted to hear that you were pleased with our very quick delivery service and that you are delighted with your item. It's wonderful to know that everything arrived promptly and met your expectations with no problems at all. We hope you enjoy your purchase and look forward to serving you again in the future.
No communication
No communication, took the money & didnt deliver - avoid at all costs
14 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. We are very sorry to hear that you have not received your order and that payment has already been taken from your account. We completely understand your frustration, particularly as you have not received any communication or updates from us regarding your order. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
Great service thanks
14 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. We are delighted to hear that you are happy with the service we have provided. Customer satisfaction is very important to us, so it is always rewarding to receive such positive comments. Thank you for choosing to shop with us, and we look forward to assisting you again in the future.
Orders came fast from Chums
New nightdresses came fast and what I wanted again,
plus new mattress protector. Thank you.
7 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. We are delighted to hear that you were pleased with the quick delivery of your order and that the goods were exactly what you wanted. Providing a fast and reliable service, along with quality products that meet our customers' expectations, is very important to us. It is always rewarding to receive such positive comments. We hope to be of service to you again in the future.
all fine and good quality
all fine and good quality. cheers Clive T
7 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. We are delighted to hear that you are so pleased with the quality of your purchase and that everything is fine. It is always great to receive such positive comments, and we are grateful that you chose to shop with us. Your satisfaction is very important to us, and we're pleased that the item has met your expectations.
Felt disappointed . 74% negative feedback on trustpilot
I returned a pair of trousers for an exchange but chums sent an email saying they had received my return but they wanted another £9. I thought it was a scam at first. Most annoyingly i couldnt reply to the email they sent as they dont accept replies so i had to contact them through their website just to cause more stress. Ive had stuff from them in the past but this was such a bad experience i wont bother again. 1 pair of trousers cost £25.98 including vat and postage. Looking at the recent reviews theres 74% negative experiences on trustpilot which indicates a company in decline. Unless they can turn things around they may aswell do us all a favour and close the business. I was so disappointed and felt cheated. I suppose i will go down the local market and get some trousers cheaper, I should gave done that in the first place.
5 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. I'm very sorry to hear how disappointed you are with your recent experience regarding your exchange request. I completely understand your frustration, particularly given the lack of communication following the return of your parcel. Please be assured that this is not the level of service we aim to provide. We value your custom and would very much like the opportunity to put things right for you. We can arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
Their return process says allow 10…
Their return process says allow 10 days. I actually just want a replacement- quickly, to attend an event.
At 10 days Chums is way behind almost any other online retailer.
10 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. I am sorry to hear that you are disappointed with our returns process. I understand your frustration, particularly as you needed the item quickly for an upcoming event and were expecting a faster resolution. Please be assured that your comments have been noted and will be shared with the relevant team as customer feedback is important in helping us identify areas where improvements can be made. We are sorry that our returns procedure did not meet your expectations on this occasion. Thank you again for bringing your concerns to our attention, and please accept our apologies for the disappointment caused.
Very poor Customer Support.
Very poor Customer Support.
Returns process slow and confusing.
Evri confirm shoes returned to them but Chums say not received even though I have confirmation from Evri.
Agent seemed half asleep and gave conflicting information. I have to wait 14 days for a refund once they find my parcel! My last purchase from this lot.
Update my refund has been processed
10 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. I am sorry to hear that you were disappointed with the level of customer support you received and found our returns process to be slow and confusing. I understand how frustrating it can be when returning an item and having to wait for it to be received and processed. We appreciate your comments regarding the 14-day returns time frame, and I understand that this may not have met your expectations. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
Jacket for Winter wear Ordering the product and the price were…
Ordering the product and the price were exactly what I was looking for and the delivery within 5 days was brilliant.
2 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your kind feedback. We are delighted to hear that you are happy with both the product and the price, and that it was exactly what you were looking for. It's also great to know that your order was delivered within the advertised 5-day time frame. Thank you for choosing us, and we look forward to serving you again in the future.
Purchased jeans highwasted seams inside…
Purchased jeans highwasted seams inside badley finished and poor quality material no longer be buying from this company will not be so in the future. Will be using Cotton Traders in the as I have always done.
1 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. I am very sorry to hear that you were disappointed with the item you received. We understand your concerns regarding the quality of the material and the finishing of the inside seams, and I appreciate how frustrating it is when a product does not meet your expectations. As the item is not suitable, we would recommend returning it to us for either a full refund or an exchange, whichever you would prefer. Once the item has been received back at our warehouse, we will process your request as quickly as possible. Please accept our sincere apologies for the inconvenience caused, and thank you for bringing your concerns to our attention. Your feedback will be passed on to the relevant team for review.
A good quality item with a great price
1 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your kind feedback. We are delighted to hear that you are pleased with the quality of your item and that you found it to be great value for money. Positive feedback like yours is always appreciated and will be shared with the relevant team. We hope you continue to enjoy your purchase, and we look forward to welcoming you back again soon.
Terrible customer service
Ordered men’s shoes size 10 needed urgently… they delivered a size 8. Despite being their error they wouldn’t despatch correct size until others returned… for which I was told 14 days to refund those… and I had to make a new order for correct size and pay again for delivery… I said I would expect free express delivery but despite a manager callback they just read from a script and kept repeating themselves. No effort made to rectify what was their clear error. Dreadful customer service absolutely dreadful
**response to reply…. already had manager callback not wasting anymore of my time … I understand want to check returned goods before refund issued… I shouldn’t have to wait 14days for that refund… but as shoes needed urgently I re ordered another pair… paid again… but you should have applied free express delivery to try and minimise your error.. but no I’ve had to pay postage again - pathetic
7 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. Firstly, I would like to sincerely apologise that you received the wrong size shoes and for the inconvenience this has caused, particularly as they were needed urgently. completely understand your disappointment when we were unable to send the correct size before the original pair had been returned. Unfortunately, our returns and replacement process requires the incorrect item to be received back into our warehouse before a replacement order can be issued, and I appreciate this was not the outcome you were hoping for. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
Excellent Value and Service31/08/2026
The Oroduct I received was what I Needed. The online descriptions were very concisse. Delivery was as expected, The price was very competitive
31 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your kind feedback. We are delighted to hear that the product was exactly what you needed and that you found the description clear and concise. It's also great to know that you felt our pricing was competitive and that your order was delivered within the expected timescale. Thank you for choosing us, and we look forward to serving you again in the future.
Good overall
5 september 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. We're pleased to hear that you found your experience with us to be "good overall." Customer feedback is incredibly valuable to us, and it's always encouraging to know that we have met our customers' expectations. Thank you for choosing to shop with us, and we look forward to serving you again soon.
Trousers - Bad Fit - Too Small !
I ordered two pairs of trousers with elasticated waists - both sized 46" waist x 29" leg. I tried them on but was not happy with the overall fit so I returned them to the company on 26th August 2026 and a monetary refund is now being organised for myself. The overall purchase price was very good as was the delivery service.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. While I am sorry to hear that the two pairs of trousers you ordered were not the right fit and had to be returned, I am pleased to know that you were happy with both the purchase price and the delivery service you received. Your feedback helps us to continually improve our products and services. We hope to help you find the right fit in the future and look forward to serving you again.
My final order ever from Chums
This order from Chums only served to remind me why I had stopped buying from them. No contact whatsoever from Chums despite taking my money via PayPal.
Without my PayPal receipt I doubt that I could have got past “Chums friendly customer services”.
The clothing when it eventually arrived is fine but getting it was torture.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. I am sorry to hear that you were disappointed with both our delivery service and the customer service you received. We understand how frustrating it can be to wait longer than expected for an order, and I appreciate that this was especially concerning when you were looking forward to receiving your items. While I am pleased to hear that you were happy with the clothing once it eventually arrived, I appreciate that this does not make up for the inconvenience and frustration caused by the delay and your overall experience. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.
Suitable leg length available for short legs.
Ease of ordering and being able to buy trousers with a suitable leg length for my short legs.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your feedback. We are delighted to hear that you are happy with your purchase and that our range of trouser leg lengths was able to meet your needs. We understand that finding the right fit can sometimes be challenging, so it's wonderful to know that having different inside leg options available made a positive difference to your shopping experience. We hope you continue to enjoy your new trousers, and we look forward to serving you again in the future.
Excellent service
Ordering was easy & delivery was on time. The duvet set is as expected, good colour, pattern & fits well & it was at a reduced price so I'm very pleased with my purchase.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Chums
Thanks for your kind feedback. We are delighted to hear that you found our ordering process easy to use and that your delivery arrived on time. It's also wonderful to know that you are very happy with your duvet set. We're especially pleased that you were able to take advantage of the reduced price and felt it offered great value for money. We truly appreciate your kind comments and look forward to serving you again in the future.
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