Close Brothers Group Reviews 7.032

A truly awful company to deal with. Do not take finance out with them.

appauling service recently regarding complaint of the vehicle i financed through close brothers,major gearbox and drive shaft problems,left with a car that is basically useless to me and thousands of pounds in debt,

Absolutely ridiculous and incompetent company that keep sending me threatening text messages, threatening to close my account even though my account is paid and up to date.ive got enough problems in life and this is sending me over the edge.

For your understanding, through my difficulties for the last two years, I miss my payment twice, when you people call me and I explain my situation you gave me time without embarrassment.
That is where you are different from others lenders.
Thank you very much for making me a car owner.

The simplicity and help when applying and more the price was perfect.

My husband and I have used close brothers a couple of times and cannot fault them. Everything was smooth,quick and easy.
we would highly recommend them to friends. So we decided to use them again which was a massive mistake! We took out the loan on February 25 and all has been smooth,great customer service however we are able to settle the loan and they sent a settlement figure and want to charge us 3 and a half thousand pound early settlement fee! We are in shock and going through the complaints process!

Putting in another review. Still no response from them. Extremely poor poor service!

The team very helpful from start to the end of agreement.

The company is very professional helpful and nice to talk to and every thing is easy to use

Thank you for the help loan, it was 247 that found you and I am grateful to you both.

GREAT COMPANY AND THANKYOU FOR BEING SO PROMPT ID DEFO RECOMEND YOU TOO EVERYBODY MANY THANKS ....J...

I cleared my car finance in full. Struggled to get a receipt from Close Brothers, after making several calls to request one. Even making one in the car showroom ehen buying a new car! Each time I got a different response. I had to buy my old car back from the dealer before collecting my new car. I gave made a formal complaint and resent it twice. So far Close Brothers have not responded. I'm disgusted and will keep pestering them. Never again

Quick responsive service and easy to understand

a very easy company to deal with

Easy to deal with!
Expert Experienced staff

Everything was easy and painless from start to finish. Thank you for helping me to buy my car which I'm enjoying very much. I recommend the use of this provider and I will use them again if needed.

I’ve had one of the most frustrating customer service experiences with Close Brothers Premium Finance.

I’ve called them multiple times, and it honestly feels impossible to get any proper help. The pattern is always the same: you finally get through, start explaining your issue, the conversation goes on… and then suddenly the call just drops. No resolution, no follow-up — just gone.

Today was on another level. I spent nearly two hours on the phone. The operator’s English was so difficult to understand that I genuinely couldn’t follow what was being said. At one point, they even brought in a Lithuanian translator — but unbelievably, the operator couldn’t understand the translator either. It turned into a completely surreal situation.

After all that time, they still couldn’t locate my agreement in the system and simply refused to help further.

At this point, calling them feels like a full-day commitment. If you’re planning to contact this company, I’d recommend taking the day off… and maybe brushing up on a few extra languages just in case.

Very disappointing experience.

Just wanted to give recognition where it is due. I was dealt with Sandra yesterday. I have ADHD and anxiety issues so find it hard to process information and stay focussed. There are no words to praise how Sandra dealt with my enquiry she was above excellent she was understanding and more above patient with me. I really felt like I was looked after and I often get anxious because it takes me long to process information but she really made me feel at ease and nothing seemed to be a bother to her. How she dealt with me is how everyone else should she should be promoted if not be paid to train everyone else to deal with customers like her. If I could I would prefer to not deal with anyone else but her