Cluttons Reviews 

When we moved in to the property, none of the promised cleaning and repairs had been done. Our dish washer remained broken from the day of our viewing until the day we moved out a year later. In fact they fixed it 3 days before our contract ended by which point we had vacated the property.
And now they are showing the same level of unprofessionalism with our deposit. We moved out 50 days ago and had a formal inventory check in and check out organised by Cluttons. We paid for a professional cleaning company to clean the place (even though it was already cleaner than the day we moved in). We even had them come back and rectify any items the inventory clerk raised. After numerous unanswered phone calls and emails we have finally been told that our deposit will be returned to us in full. This was 7 days ago. We have repeatedly asked them to give us an indication of the date we are likely to receive it and have been ignored. We are still waiting...
Our overall experience has been dreadful. Renting in London has never been easy and they have only made it harder.

First time review writing for me. I truly wish I had read the numerous reviews on Cluttons before renting a property through them (I used the Islington branch). It is astounding how similar my experience has been with others who have left reviews. Awful response rate from the property management team (you have to keep forwarding your initial email on a weekly basis), lacklustre resolutions (no boiler during winter, mould throughout the property) and, to place the cherry on the cake, they performed the check out report when the professional end of tenancy staff were performing a deep clean, which resulted in my deposit not being returned, and I still have no clarity almost 3 months later.

While I appreciate the above reads like a mini horror story, it is truthful and I truly urge anyone to reconsider.

Terrible management of the properties
Cluttons' sales forgot to mention that the property had an adjacent wall to a secret night club and the property we rented was incredibly loud at night. When it was time to fix damp issues and mould growing all over the ceilings, they were non-responsive and dismissing. We didn't have a working boiler for the last nine months of our tenancy as they wouldn't engage in solving the issue. Two months after moving our, we're still waiting to receive our deposit. Agencies like this give London a bad name. A complete disgrace.

Stop spamming me with your ads.

Regular junk mail is annoying enough, and even more so when it's in a white envelope that you need to waste time opening to find out it's just garbage.

I wont hold back, what a bunch of SCUMBAGS. I reported a leak in December, afterwards my room began to start literally pouring form the ceiling, then to have part of my ceiling collapse..and guess what, they still didnt send someone over until a month later!!! my ceiling / leak was only fixed a few weeks ago. Over 3 months to get it done!!! no compensation, nothing except a half ass apology. Oh yea and took about 4 months to get the loose doorknobs fixed... 4 MONTHS!!!

When you think of a horrible estate agency, it's Cluttons.
From the day I moved, no one was there, only to discover there was no heat (in winter) and broken appliances...to when they charged me hundreds of pounds for their own obvious errors in their closing inventory count...honestly I don't have a single good thing to say.

When there was construction needed for a leak (known by them for months, though they ignored it until we were on the brink of emergency) they would send contractors to my flat without any warning, and then act like I was the annoying one when I requested (the legally required and contractually written) 24hr notice!

And just to be the worst, they never apologised for anything, never even acknowledged any mistake. They honestly don't care about tenants or landlords at all.

I don't know how they stay in business. It's obvious but I'll say it anyway - AVOID AT ALL COSTS!

Put our property up for sale in June. They found buyer very quickly. We emphasized that as it was a BTL we needed a motivated buyer as we had to pay service charges etc for an empty property. They said the buyers were first time buyers keen to move. Then the delays started. It took two months for them to get a mortgage offer. we are then told they want to rent it out, i.e. they will not be in a hurry. at the beginning of September when we inquire if they are ready to exchange we are told they have not yet instructed the searches, 3 months after making the offer. When these finally come in at the end of October, still nothing. Our solicitor not getting replies. Then we are informed they want access again (they have been to the property about 4 times by now) and we look on Rightmove and Zoopla to find that they have advertised our property for rent without our permission. I would give them no stars if I could. Here we are in November, it looks like the buyers were always investors not first time buyers, in no hurry, probably committing mortgage fraud by pretending they are first time buyers and they want to rent it out so they do not have a void period on completion!!

Very poor customer service.
The communication to Cluttons was very bad and problems were not solved at all.
Also they made false accuses towards me - luckily I had proof that they did not tell the truth....
Would not recommend them at all.

After more than 2 weeks vacating a flat they simply ignore any emails. I have 5weeks of deposit + 1 week of overpaid rent and they just do not answer. ESCAPE from Cluttons Islington branch! Zero respect for customers.

After 7 weeks, still no deposit returned, yet there's no problem with the flat. Islington Council returned the overpaid Council tax within a fortnight, ditto every utility company - smooth and painless process with them, esp Sky who were brilliant. Just rude emails from Cluttons, blaming everyone else and apologising that I "feel" this is poor management.

Terrible customer service - never call you back - To avoid at all costs as Landlord and as Tenants

Really poor customer service. Withheld deposit on departure from rental for no reason. Ignored several e-mails and VMs. Then attempted to blame coronavirus.

E-mailed there managing partner and hot an automated response. Eventually sorted more than 50 days after vacated property.

No response/apology from managing partner. Self evident that poor customer service comes from the top.

Not at all pleased with the after service of this company. Firstly they put the 10 year construction certificate through a company that has gone bust and we are all having to pay £250 to transfer to another company despite having paid all these monies up front. I wrote to them asking for them to pay it but have had no response. If I don't pay it I will not be able to sell my house for 10 years as very few mortgage companies will lend without a certificate. Secondly, I have a problem with the drain from the downstairs loo. I was referred to my insurance company!