Coffee#1 Reviews 

I have visited this coffee shop several times. The coffee and cakes are great. Unfortunately sometimes the service is not . The staff are very slow to respond to a customer if it is not busy. I have walked out twice because of the waiting time for someone to decide they would serve.

Dirty tables
Dirty cutlery
Inedible bacon roll which I highlighted to the assistant manager. I was told there is nothing she can do as they buy them in like that. Basically not in the slightest bit interested.
Will definitely not be returning!

3 months and no help from support on my free vouchers. I’ve earnt 3 free coffees and can’t use them. No one will help you so pointless

Southbourne & Parkstone, in the Southwest are the best coffee shops in the area. Staff are so friendly and welcoming.

I have been using Coffee One in Westbury since it first opened, I visit various Coffee One shops about three time a week. The two cappuccinos I bought today were the poorest ever, I might just as well have ordered a cup of hot milk. Very weak coffee and not much chocolate sprinkles. Considering how the price keeps increasing this is not what I expect.

Referring to their shop in Street, Somerset.. I am not a person to have Coffee's from a shop on a regular basis (usually because I don't find them to be very nice), but I popped into the Street branch and was blown away by the whole experience, the friendliness of the young lady that served me and by the fantastic coffee as well (I said this to the lady before leaving), one of the best Cappuccino's I've ever had!.. I'll be back, 10/10.

A most horrible experience @ Coffee#1 St.Cathetine's Walk, Carmarthen. Lovely venue & food but unfortunately had a very unpleasant experience here on afternoon of Friday 15th November. This was entirely down to the aggressive & totally unprofessional attitude of 2 members of staff. They refused to serve semi-skimmed milk (by mixing whole & skimmed milk). I questioned why, as I'm regularly served this in other Coffee#1 shops. Was told was "Company Policy"..which I accepted. My order was then put on a tray in a very dismissive manner. The cheesecake consisted of 2 broken pieces which I asked be changed. Not once did the 2 servers smile or say thank you. Their attitude was nothing short of disgusting & was witnessed another customer. This was not the first time that I have experienced rudeness by the staff at this venue yet, I have NEVER experienced this in other Coffee#1 shops. Gill Mahoney

Absolutely rubbish Americano. I don't know what they are doing wrong but it tasted like a sachet of poor instant coffee in a lot of hot water. Not what I expect for over £3. They should send someone along to a Cafe Nero to see how it is done, shame there isn't one in Newton Abbot.

Waiting to be served 1 guy was doing all the drinks on his own waiting to be served I was 5 people in front of me girl was cleaning tables I said is anyone else serving she said no I am cleaning these tables at the minute how rude of her people was waiting to be served guy was doing drunks all on his own she was so rude girl in glasses

I felt I HAD to write a review with 5 stars, despite waiting endlessly in a queue at the newly opened coffee shop in Street Ba16.

The young man, Alex, was serving on his own. The shop was packed and at one point there were 17 units of customers in the queue, some of us tutting, etc. I would have been flumoxed, and sweating profusely. He kept his cool and calmly, in a very polite manner, served each customer with a smile, very efficiently.

Definitely management material in the making.

Staff rude, abrupt, have absolutely no manners and miserable
Was freezing in October with AC kicking out ice cold air and rear door left open

Failed to award 2 stamps at the coffee 1 shop in Bath despite scanning my card.
Wrote to them- failed to reply after weeks of waiting- response when it came was if I has stolen the Crown Jewels- rather than asked for 2 stamps which I was entitled to. Many emails- no coordination between app team and customer services. Confused!
Gave up- wont be returning.

This is my favourite coffee chain, as it has the most vegan options for cakes and pastries. The stores are all a little quirky in character and I've always found the staff friendly, although making the coffees always seems on the slow side.

I wish they had more branches though - the nearest to London is Epsom, and some areas seem to have none at all.

They seem to use the same app as Caffe Nero, but whereas with Nero the app can be flaky, it works smoothly at Coffee #1.

Despite having an issue on the first time this coffee shop opened, I thought I might give it a second chance. My mistake!
Although the member of staff was very friendly. Again, she didn't actually listen to what I had asked for. I ordered a latte and a cinnamon roll, the staff member asked me how I would like my coffee and completely forgot about the roll I'd requested. As this is the 2nd time that this has happened, I won't be frequenting this establishment again. Not particularly how a business should be.

Chesterfield.
Impressed by the vegan range of cakes. Especially as local vegetarian and vegan cafes have closed recently.

Avoid. More dogs than people, so truly horrible. Aside of hygiene issues, they all periodically barked at each other so the atmosphere was awful and definitely not relaxing. I left before I even ordered.

Called in to Leek Branch. Took 20 mins to get served. Eventually got served to be told no oat milk, no bread, granola or teacakes. Won't be rushing back to this branch anytime soon.

I went to Coffee #1 on Saturday afternoon to meet my friend with my daughter who is 1.5yrs old.
20 minutes into us being there a member of staff came over to me and said,
‘Just to let me know , and I know there’s not a lot you can do, but there’s been some complaints (or a complaint can’t remember which ) about the noise she’s making’.
My daughter was squealing with such delight and happiness at standing up her little toy figures and seeing dogs in the cafe.
I was Completely shocked and so hurt by this, as she was doing nothing wrong, and she was being so good,
I couldn’t believe a member of staff came to tell me this! Why did she not say to the person who said this, it’s a child and there’s nothing we can do, but instead she validated the complaint by coming over to me.
My daughter wasn’t screaming or shouting or throwing things, she was so happy and excited!
We got up and sat outside because I did get upset as I couldn’t believe what had been said to me.
I love that she’s so excited about life and her surroundings !
I didn’t want this ridiculous complaint about my very happy daughter to to ruin our afternoon out.
It’s a noisy cafe as everywhere is, we were not in a library or a 5 star restaurant and what a pity the member of staff didn’t take my daughters side, and point this out, instead of taking the side of the grumpy person who spoke to them.

How disappointing, went into Kidderminster branch yesterday. The coffee shop was quiet, but the experience wasn’t up to its usual standard. Tables not cleared, the coffee was bitter but the worst was the lack of interest shown by the staff.
One member of staff had long hair tied back except for 2 long strands over their face. They constantly touched their face and hair and then without any hand hygiene touched various items like cups. I think the Manager needs to get some staff training done. Such a shame as normally a very friendly , clean place to enjoy a coffee

What didn't go wrong! A burnt sausage bun, a rock hard tuna panini & warm coffee!!! All of which took 25 mins to serve from ordering!! A big no thankyou to Coffee#1 from now on, which have previously been my #1 coffee shop! Very sad!
When I complained about the coffee he refused to replace it! What??!!!