Coffee#1 Reviews 

Always 5 star at Telford. Staff are so friendly, helpful and work extremely hard. Never faulted. Best coffee and staff around.

Couldn't be more friendly if they tried! Lovely site just off the main car park on the high street in Buxton, good seating outside if its warm and comfortable seating inside - for the rest of the year😂. Good atmosphere and it's highly recommended, prices aren't bad either!

Why is the service in most coffee 1 shops sooo slow?? No smiles, no "won't be a moment", just stand at the counter until somebody decides to acknowledge, then shoved to the end of the bar to wait even longer..... why aren't the big cheeses taking any notice of the reviews? 2.4 rating is awful and no wonder

Visited the Telford branch, no idea why so low stars?
Amazing coffee selection and very tasty also great selection of cakes. Very relaxed atmosphere and friendly helpful staff. Also lovely and cool in the hot weather with comfortable seating. Leaves other large chain options in the dust.

Constantly mislead on the price of the coffee. When they ask do you want “dark or medium roast” if you choose the wrong one they charge more for the drink. So how do you know which is the more expensive. A look at the menu gives no clue. An option for the “seasonal roast “ makes no mention of it being the dark or medium roast. So how do you know? Answer: you don’t. Check how much you have been charged. The process of asking the question dark or medium roast is obviously designed to increase profits and deceive customers (personal opinion). Just to clarify the seasonal roast is generally the “medium roast “. How do I know? After questioning the amount charged and being told that I asked for the medium roast. A lengthy discussion with the cashier and pointing how she deceived/ misled me before getting a refund.

Have been to 3 different coffee#1 in the UK and I can tell you they all made the worst coffee I ever had. I could grind up mud into a coffee and it would taste better. For a place dedicated to coffee, and literally named after it, it is absolutely atrocious. I have a new suggestion for the name 'coffee I wouldn't buy if it was the only place on earth serving it' DON'T WASTE YOUR MONEY.

Attempted to reach out to customer services to rectify an app and rewards error but the response wasn't very helpful. When I had provided the follow up info they cut the communication. Also asked on a separate occasion about nutritional info but was ignored. Sometimes run out of ingredients such as matcha.

Not sure about bad reviews. This is one of the best coffees out there!

A couple of months ago I had the Nero app - a coffee no. 1 store opened using another account of the app!! There were problems in store and the manager was helping people with Nero apps to sign up

It has now been several weeks of discussion almost daily and still zero resolution. I’ve lost count of the number of times I’ve asked the question can I use Nero at No. 1 and vice versa … no one has actually answered it

The most common response is we’ve sent a password reset to an email address (never gives me a clue which email address) so a) I never get the reset and b) can’t add my phone number to my account as it’s used for verification - to have one method of verification when it’s potentially wrong on their system causes so many issues

I can even verify my bank by phone or email - and this is coffee not a bank!!!!

This causes so many issues and it’s the same parent company/tech support one app could have been used and cause less issues

Ive gone from being a daily supporter of both Nero and C#1 to avoiding following SEVERAL weeks of trying to resolve and contact with their app

After putting this on here it’s finally sorted 12 weeks was too long

Very very slow service!
Messy shop. Toilets very dirty & no toilet roll.
Coffee okay, but very bitter. We didn’t eat as the cakes looked very dry and old.

I wouldn’t recommend

Coffee 1 Southsea, The internet have issues for the last 2 years, no one bother to report it to get it fixed. I have informed the staffs more than 7 times , nothing have been changed the WiFi still has issues, keep cutting and can not surf. I will not return to this place.

WITNEY
Customer service today was not good by manager I found.
It was only myself and the young boy who was serving his mum.
There was no greeting or acknowledgment, both continued to speak to other person. Tracey the manager eventually looked up and practically looked through me as she walked around corner of the counter and continued on her way!
The young person I understand as he was serving the one person in front.
But I do expect better from a manager. You set the tone, whether it’s the first or last person, regardless of who they are.

But now looking at other reviews, I’m not shocked.
People choose you coffee #1 to support you specifically as home grown local but your customer service (ESPECIALLY) as a manager needs work.
Please Do better.
You got 2 stars because the young man was lovely

Lovely experience at the Banbury store. Really nice baristas and they gave me a card to scan later on the app. Great service!!

Excellent service and coffee at their Newton Abbot Shop . It's always a please to visit there. A big thank you to them all well done.

Just 2 girls working their socks off in the Epsom store on a Saturday lunchtime! Inevitably crazy waiting time. Who wants to wait 20 mins for their drink? Ridiculous

Great service and coffee . It has a variety of scrumptious cakes and food . It has a very welcoming atmosphere. If you want to take time out make a stop at Taunton coffee1 are amazing. The manager karolina is really energetic, friendly as well S her team.

Visited Cwmbran today, very dissappointed with the service and the panninis we had ordered were not worth the money paid, . We ordered two, I had eaten what I could of mine then had to go fetch the other which was left standing on the service counter. Have always been happy with food purchased there but definitely gone down hill.Coffee was ok but could have been hotter.

Loughborough branch serves full fat milk and skimmed, not semi skimmed. I can't stand either full fat or skimmed so I declined tea. The explanation given was that they serves a lot of vegan milk, so can't offer semi skimmed cows
Our table wasn't cleared after previous occupants. Aftef 1 hour we cleared the debris ourselves.
The latte was all froth. Couldn't find any coffee, but they did change it
The toilet needed a good clean

Coffee 1 is never my first choice because I don’t think the coffee ever tastes great and I have tried numerous times. I prefer the independent shops which sell Clifton coffee. Took my mum and dad to Pershore shop as a pit stop today whilst on a walk, we had two cappuccinos and a latte all tasted bitter and burnt, so we left them, an expensive waste, in hindsight I should have complained. Last time I went to the Evesham one, it wasn’t good but not as bad a taste as today, also when I was there (Evesham), it was really short staffed, there were cups everywhere and everyone single person was being served in takeaway cups awful for the environment. I won’t go again unless there’s a really good shake up and they change the bean providers.

Went there on Monday 15th May, one member of staff, sat there 15 mins, then told not serving coffee because she was washing up. Appalling service.