Coffee#1 Reviews 

My second time in the Chesterfield branch and I won’t be going again . Can’t get on the net to scan on the app and the girl seemed non plus . Told me to ring up and put the points on, that’s if I can . There must be internet as people are on their laptops . Everything looks nice but my toast well it was either stale or it had been murdered in the toaster . I couldn’t get my teeth round the edges, if I wasn’t so hungry and in a rush I would have took it back . Only gave me 2 butters and no serviettes . Had to ask . So now I have the task of ringing up to try and put my points on . Then to top it all the toilets were out of order . Grrrrr

I visited with a group of young people who I work with who have additional needs. I was asked to ring before had next time we go, as they’d sent a member of staff away to sort deliveries! I explained that would not be possible on just a cafe trip for a coffee. They had two members of staff on so I couldn’t. See the problem !! Also you have to go up and ask for sugar and tea spoons as NONE. Our out readily available. It’s a shame as we liked it here for the convening and also the drinks were nice .

#Aberystwyth
This place hasn’t been cleaned in months. Wish I could upload photos.
Business buzzing, though, so probably no need?

Absolutely brilliant service from the coffee 1 team in Bicester, especially to the young member of staff Jake, who was so helpful to a gentleman on a mobility scooter,he went above and beyond. Well done Jake..

The cwmbran shop in South Wales , the new shop. Arrived on sunday morning , only one staff member at 10am . I ordered two large lattes . We were given cups that were three quarters full , I asked for a top up , and was given cold milk hardly heated and the whole coffee was cold . I don't ever complain but it seemed that either he was so busy or couldn't be bothered to properly heat the top up, not great for nearly £8 Im used to much better at the excellent store in Monmouth …

First time I have EVER felt driven to write a review. I loved Coffee One in Weymouth however on Saturday 9th March pm I was served my coffee in a paper cup. Reason given was lack personnel to wash the cups. There were clean cups stacked in their usual place on top of the machine and the shop was not busy! As a plastic lid was put on the cup I pointed out I didn`t need it as I was drinking in and was told I had to have a lid for safety. I removed it at my table 3 seconds later! What is this absolute madness that you build a quality brand which we become loyal to and then expect us to pay £3.80 for a paper cup (which changes the flavour), and talk to us sharply when we question it, having already ordered and paid!? I tried to resist writing this review but having thought about it for a few days and considered the money I spend in Coffee One, I realised that is why we should call out this lazy and rude practise. So disappointed!

Very slow service, americano rather tasteless though hot chocolate OK. No cash, card only so another business on my only as a last resort list.

The Carmarthen Coffee #1 was a delightful place to discover! The staff are friendly, it is cosy and warm, there is loads of seating. The spiced chai was well made and properly hot. The blueberry muffin was really well made and tasted much better than the muffins that you get at another, not named, big chain cafe.
I'm not sure why Coffee #1 seems to have a lot of negative reviews but the Carmarthen one definitely deserves five stars.
Thank you!

Firstly the one star is for Head Office not the staff or surroundings. It has not been possible to have an Americano (black) coffee for the last two weeks due to a fault. At the very least you could have provided your staff with some alternative or ultimately purchase a new machine.

Coffee#1 really impressed with this new store quick professional service. Very clean the staff are very organised and hard working even though it was very busy they were still cleaning and serving to a high standard the Coffee and food was excellent

Older stores are run down and dirty. What happened to basic standards of cleanliness and hygiene? They never have enough staff. In most cases there are 2 struggling to manage. I'm sure they are reaping in profits though.

Chesterfield Coffee#1. We have visited here a few times with our dog. We recently met up with some friends and spent about an hour and half in there. Throughout that time our dog sat quietly under the table. Most staff are friendly and professional. I was not impressed with the member of staff who rather loudly told me we would have to leave if our dog didn’t stop barking. This happened as we were putting on our coats. His only crime was to get excited as we were leaving. I think this staff member would benefit from some training.

Coffee#1 used to be different in a good way to the mainstream coffee chains . Excellent coffee and tasty food . Just been to their new store in Chesterfield - average coffee and bland food .

Below average, staff standing around talking or looking at their phones while the tables are full of empty cups and debris. It's a nice big place with great potential...but you need to clear the dirty tables.

Really nice friendly staff and lovely coffee and cakes. Definitely recommend coffee1.

Cwmbran Coffee#1
Lovely service, but overwhelmed at the fact that the baby changing facilities were so clean and well stocked. My little one is coming up to 2, and I've never seen baby changing covers in stock in any facilities we've used.

They spent so much money refurbing this new coffee shop on Godalming High Street, then they have two young girls behind the counter, massive queue of people, everyone getting irritated and no urgency whatsoever from the staff. They could improve the experience 100% with a little training. Shows that it's not just about how a place looks.

Very slow service due to inefficient system, it used to be better than this, but now each visit its the same, you must have 2 people making/serving drinks when it's busy, not one!
Aberystwyth

Poor Chesterfield Coffee 1 dirty tables full of empty cups waited 20mins and when finally got my coffee they had missed one I only ordered two ? so potentially another 10 mins the mandarin cheesecake sounded great but they put it on counter where coffee etc handed to customers then i watched every customer and member of staff lean over it whilst serving that was it i asked for a refund i could not wait any longer the manager said they were short staffed okay but that does not mean you default to being un hygienic re food
there were 3 staff working but lethargic and uninterested
Maybe before you open a new business' you find staff with the ability to do the job first ? i get the pays not great but the staff create the atmosphere they need some personality and enthusiasm
had high hopes for a new coffee shop in town but it looks like back to Costa and Nero both a bit grubby and worn out but service good coffee okay
Sorry for the negativity but i have coffee 5 plus times a week and have varied experiences but this was Very Poor

What’s happened to Coffee1? Love the coffee and quality cakes when they actually have them. .
Visit several regularly since they opened and slowly they have become tatty, dirty and very disorganised. So sad as really gone down hill over the last year.