Steve was really helpful. I have a beautiful dining table from Coku and during a house move I lost the bolts that connect the top to the stand. I messaged asking if I could purchase them and Steve res... Toon meer
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Lees wat reviewers zeggen
The whole buying process was seamless from start to finish—every stage from placing the order to delivery was perfectly clear. The item was packaged really securely, protecting the furniture without... Toon meer
Bedrijf heeft geantwoord
I ordered 6 x Bella Dining chairs in Olive Green while on sale Bank Holiday Monday. Delivery was booked for the following Thursday. I was kept up to date with the delivery time window, and my reques... Toon meer
Bedrijf heeft geantwoord
I liked the look of the "Axel" TV unit, especially the colour, so I ordered it and I LOVE it. The colour is perfect, the unit is the perfect height to put a TV on. It is solidly build using Acacia woo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to COKU Home, where we specialise in crafting stunning, high-quality furniture for your home. Our pieces are designed to add warmth and elegance to any space, with a focus on sustainability and durability. From cosy chairs to sleek dining tables, we offer a range of styles to suit any taste. Follow us for inspiration and to see our latest designs. Elevate your living space with COKU. With over 1000 5* reviews across all platforms, see why our customers love COKU so much.
Contactgegevens
Verenigd Koninkrijk
- www.coku.co.uk
4,6
Uitstekend
543 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Stellar service and quality chairs
I ordered 6 x Bella Dining chairs in Olive Green while on sale Bank Holiday Monday. Delivery was booked for the following Thursday. I was kept up to date with the delivery time window, and my request for the courier to unpack and remove packaging was honoured by efficient and professional delivery men.
Stellar service from the COKU customer service team, Kate and Louisa, very quick to reply to my emails and genuinely attentive.
Seamless service which is rare these days and the dining chairs are just as pictured on the website and the velvet is high quality. Will be purchasing from COKU again in the future. Perfect transaction.
3 september 2026
Review zonder uitnodiging
Antwoord van COKU Home
Hi Sarah,
Thank you so much for this wonderful review!
We're delighted everything went so smoothly, from the delivery timing and unpacking service through to Kate and Louisa's support along the way, I'll be sure to pass on your kind words to them both.
So glad the Bella chairs in Olive Green are living up to expectations, and we really appreciate you taking the time to share such a detailed review. Looking forward to welcoming you back for your next order!
Kind regards,
COKU Customer Care
Antwoord van COKU Home
Hi there! Thank you so much for your lovely review. We are so pleased you are happy with your table. We hope you continue to love it for many years to come.
Warm regards
COKU Customer Care
Items not delivered
I still haven't received the items that I've ordered and it's coming up to 2 weeks. I ordered on the basis that delivery would be 1-3 days as noted on your site.
On top of all this, there has been minimum communication, just a short email to say it could not be delivered so I have no idea what's going on or how long the delay would be. I emailed Coku who said they would investigate with the courier, this was on 1st September and I haven't heard back yet.
23 augustus 2026
Antwoord van COKU Home
Hi Karine,
Thank you for your feedback. We've looked into this and wanted to clarify what happened with your order.
We can see you pre-ordered a TV stand on 23rd August via pre-sale, along with some chairs. The TV stand was scheduled for dispatch on the 26th as part of that pre-sale. Once the stock arrived on the 26th, it was dispatched, and you were able to select a delivery date of your choice. We can confirm the goods were delivered shortly after this review was posted.
We've sent a request to update your review, we hope you love the items!
Kind regards,
The COKU Team
The whole buying process was seamless…
The whole buying process was seamless from start to finish—every stage from placing the order to delivery was perfectly clear. The item was packaged really securely, protecting the furniture without any unnecessary over-packaging.
The product looks exactly as shown in the pictures. The only slight drawback is that the wood finish could be a bit smoother. Overall, though, I’m really happy with the purchase!"
28 juli 2026
Antwoord van COKU Home
Hi Cheri,
Thank you so much for this thoughtful review!
We're really pleased to hear the whole process felt seamless from start to finish, and that the packaging struck the right balance of protecting the piece without excess waste, that's something we work hard to get right.
We appreciate you flagging the wood finish too — that's genuinely useful feedback for us to look into.
Thanks again for sharing your experience, and we're so glad you're happy with the purchase overall!
Kind regards,
The COKU Team
Exactly what I was looking for!
I was a bit nervous about ordering a piece of furniture totally unseen and not from a retailer I'd heard of before, but honestly I'm super pleased with the Madison unit, it's exactly what I wanted and great quality with the additional bonus of only having to assemble the feet!
21 augustus 2026
Review zonder uitnodiging
Antwoord van COKU Home
Hi Nicola,
Thank you so much for this lovely review, we really appreciate you taking a chance on us!
We're so glad the Madison unit turned out to be exactly what you wanted, and that the quality lived up to expectations. And yes, the minimal assembly is always a welcome bonus!
Thanks again for sharing your experience, and welcome to COKU!
Kind regards,
The COKU Team
Antwoord van COKU Home
Thank you so much for your lovely review. We are so pleased you love it and hope you love it for many years to come.
Warm regards
COKU Customer Care
Ordered my TV stand.Delivered on time…
Ordered my TV stand.Delivered on time and brought into the house.Quality great and value for money.Would definitely use this company again.
27 juli 2026
Great service great top quality wood…
Great service great top quality wood with its natural aspects still left in it which I love
27 juli 2026
The customer service impecable
The customer service was impecable. Thank you, Steve for sorting out out issues with incorrect hardware in great time.. This is the only reason I couldn't give 5 stars. The delivery team arrived on time as arranged.
The unit is beautiful and will be buying another from COKU unit again.
The vinyl is loaded and ready to play.
7 augustus 2026
Review zonder uitnodiging
Fantastic piece of furniture
Fantastic piece of furniture. Well made and solid. Fits really well in my space. I love the designs of this future company. The fixing of the feet was super easy and sturdy too. The updates of when my piece was back in stock was on point as was the delivery. Highly recommended
1 augustus 2026
Review zonder uitnodiging
Beautiful piece of furniture
Beautiful piece of furniture that was delivered by polite staff, in perfect condition and carefully packaged.
The delivery service was also great, easy to arrange with updates on the day.
Very happy customer :-)
27 juli 2026
Return charge:
Return charge:
The 2 side tables I ordered were delivered efficiently and beautiful. However the marble tops were very top heavy for the column bases making them extremely wobbly and unfit for purpose. The company are charging me £25 for their return even though I consider this a faulty item.
30 juli 2026
Review zonder uitnodiging
No communication since 13th July
We ordered a dining table on 13th July with an express 1-3 day delivery. Its now the 25th July and I have still not received it. Ive had zero comms, Ive messaged through the website as guided to 5 times and have had one response from someone telling me they'd look into my query. That was 3 days ago and I have still not head anything, not an email or anything explaining the delay since 13th.
Thankfully I paid using my credit card and have started a section 75 request to get my money back.
13 juli 2026
Review zonder uitnodiging
Antwoord van COKU Home
Hi,
Thank you for reaching out and we are truly sorry for the experience you have had. We completely understand your frustration, not receiving your order after 12 days with no meaningful communication is simply not acceptable and falls well below the standard we hold ourselves to.
We have looked into this but unfortunately we are unable to locate any previous messages from you on our system as I can only see your initials MH on TrustPilot. We are sorry that our website messaging has let you down in this instance.
Could you please email us directly at cokuhome@coku.co.uk with your order number so we can locate your order immediately and get this resolved for you as a priority? We want to get to the bottom of what has happened with your delivery and update you properly without any further delay.
Once again we are sincerely sorry for the poor communication and the wait, this is not the COKU experience we want for any of our customers and we will do everything we can to put this right for you as quickly as possible.
Warm regards,
Sam
COKU
Great service great product
Delivery service was seamless, they took care transporting the product and I was very happy with my furniture when it arrived. I'm on the look out for new pieces as they come into the shop as they are extremely well made.
3 juli 2026
Antwoord van COKU Home
Hi Jake, thank you so much for your wonderful review! We're really pleased to hear the delivery went smoothly and that you're happy with your furniture, that truly means a lot to us. We have some exciting new pieces on the way so keep an eye out, we think you're going to love what's coming!
Warm regards
COKU Customer Care
Item discontinued on expected delivery date
Item was due for delivery on the same day we were then told it had been discontinued
1 juli 2026
Antwoord van COKU Home
Hi, thank you for your review and we are truly sorry for the experience you had. This item was a clearance line that proved incredibly popular, and unfortunately by the time your delivery was being prepared our warehouse team discovered that the remaining bases had all been allocated, leaving only the tops. We completely understand how frustrating it must have been to be informed the day before delivery, and we sincerely apologise for the inconvenience and disappointment this caused. As a clearance item it is not due to be restocked, but we would love the opportunity to help you find something you love from our current collection. Please don't hesitate to reach out to us directly and we will do everything we can to help.
Warm regards
COKU Customer Care
Very good communication and delivery…
Very good communication and delivery service.
Table is lovely and well made.
It’s beautifully made with mango wood and looks fantastic in my kitchen.
29 juni 2026
Antwoord van COKU Home
Thank you so much for your lovely review! We're absolutely delighted to hear the table looks fantastic in your kitchen, mango wood really is something special and it only gets better with age. Enjoy it! 🤎
Warm regards
COKU Customer Care
Great service and beautiful table
29 juni 2026
Antwoord van COKU Home
Hi there! Thank you so much for your kind review. We are really pleased you love it and we hope to welcome you back again soon.
Warm regards
COKU Customer Care
Excellent Retailer giving 5* service.
Excellent customer service and prompt response to queries. High quality sideboard and highly recommended retailer can't wait to order again 5* service.
29 juni 2026
Antwoord van COKU Home
Hi Tracy, thank you so much for your wonderful review! We're absolutely delighted to hear you're happy with your sideboard and that our team were able to help promptly. Reviews like this truly mean the world to us, we can't wait to welcome you back for your next order! 🤎
Warm regards
COKU Customer Care
Antwoord van COKU Home
Thank you so much for your lovely review! We're really pleased to hear you're happy with your order and that it arrived quickly. We hope to welcome you back again soon!
Warm regards
COKU Customer Care
Initially we had a damaged table top…
Initially we had a damaged table top but the service and replacement were quick and helpful. Thanks
2 juli 2026
Antwoord van COKU Home
Thank you so much for your kind words and for your patience with us! We're really sorry the table top arrived damaged but we're so pleased we were able to get that resolved quickly for you. We hope you're loving your new table, enjoy!
Warm regards
COKU Customer Care
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