Steve was really helpful. I have a beautiful dining table from Coku and during a house move I lost the bolts that connect the top to the stand. I messaged asking if I could purchase them and Steve res... Toon meer
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The whole buying process was seamless from start to finish—every stage from placing the order to delivery was perfectly clear. The item was packaged really securely, protecting the furniture without... Toon meer
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I ordered 6 x Bella Dining chairs in Olive Green while on sale Bank Holiday Monday. Delivery was booked for the following Thursday. I was kept up to date with the delivery time window, and my reques... Toon meer
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I liked the look of the "Axel" TV unit, especially the colour, so I ordered it and I LOVE it. The colour is perfect, the unit is the perfect height to put a TV on. It is solidly build using Acacia woo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to COKU Home, where we specialise in crafting stunning, high-quality furniture for your home. Our pieces are designed to add warmth and elegance to any space, with a focus on sustainability and durability. From cosy chairs to sleek dining tables, we offer a range of styles to suit any taste. Follow us for inspiration and to see our latest designs. Elevate your living space with COKU. With over 1000 5* reviews across all platforms, see why our customers love COKU so much.
Contactgegevens
Verenigd Koninkrijk
- www.coku.co.uk
4,6
Uitstekend
543 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Poor customer service
I received my order while away , my son opened it and the quality was so poor . Sent pictures to the company via email they agreed it was poor quality. Offered me alternatives but still yet to respond regarding returning this. I can’t get anyone to answer me and the 30days is fast approaching !
Please don’t use them I never complain but it’s expensive!
30 maart 2026
Review zonder uitnodiging
Antwoord van COKU Home
Hi Alicia,
We’re really sorry to hear you feel this way.
We have responded to each of your emails with return options, and we’re more than happy to organise a collection and full return for you. We completely understand your concerns and want to make this as straightforward as possible.
Please let us know if you’d like us to proceed with arranging the collection, and we’ll get this booked in for you right away.
Warm regards,
Sam
The table we purchased is amazing and…
The table we purchased is amazing and the quality of the product is better than we hoped , great price and table
25 maart 2026
Antwoord van COKU Home
Hi Ryan, thank you so much for your kind words, we really appreciate it.
We’re so glad to hear the table exceeded your expectations and that you’re happy with both the quality and the value. That’s exactly what we aim for with every piece.
Thanks again for your support, it means a lot and we hope to welcome you back again soon!
Warm regards,
COKU Customer Care
Rocky Start - Strong recovery.
There was an issue initially with our delivery not reaching the courier, which meant a missed delivery day — frustrating at the time as I had taken the day off.
However, once raised, the team responded quickly and handled it very well. A replacement Prisma dining table was arranged and delivered promptly, with no charge for the morning delivery slot.
The courier was friendly, communication improved, and most importantly the table itself is excellent — very pleased with the quality and finish.
Overall, a rocky start but a strong recovery, which says a lot.
27 maart 2026
Review zonder uitnodiging
Antwoord van COKU Home
Hi Matthew,
Thank you for taking the time to share your updated review, we really appreciate it.
We’re very sorry again for the initial delivery issue and completely understand how frustrating that must have been, especially with a day taken off. That said, we’re really glad we were able to turn things around quickly and get everything sorted for you.
It’s great to hear the Prisma dining table has lived up to expectations and that you’re pleased with the quality and finish, that’s exactly what we aim for.
Thanks again for your patience and for recognising the recovery, it means a lot.
Warm regards,
Sam
We ordered a lovely oak round table…
We ordered a lovely oak round table from Coku Home in preparation for our new extension and we are so pleased with it! Everyone who comes to our home sees the dining table and comments on how beautiful it is. I ordered the table and requested delayed delivery which was no problem and they contacted me the week before to ensure that everything was still convenient. The customer service has been excellent with responses to any queried within 24 hours.
There was some damage on the table, which again was rectified very swiftly. I have no hesitation in recommending Coku Home as they clearly care about customer satisfaction.
19 december 2025
Review zonder uitnodiging
Antwoord van COKU Home
Hi Evo, thank you so much for your kind words, this really means a lot to us.
We’re so glad to hear the table has become such a focal point in your home, especially in a new space. That’s exactly what we aim for. It’s also great to hear the delayed delivery worked smoothly and that our team kept everything convenient for you.
Apologies again for the initial damage, but we’re really pleased we could get that resolved quickly for you.
Thank you again for your support and recommendation, we really appreciate it.
Warm regards,
COKU Customer Care
Gorgeous furniture
Gorgeous furniture. Quicky delivery. Issue with some damage due to courier but personal prompt service resolved this immediately to our satisfaction. Highly recommended.
19 maart 2026
Review zonder uitnodiging
Antwoord van COKU Home
Hi Francesca, thank you so much for your kind review!
We’re delighted to hear you’re pleased with the furniture and that everything arrived quickly. While we’re sorry there was an issue with damage during delivery, we’re really glad we could resolve it for you promptly.
We truly appreciate your recommendation and hope you enjoy your furniture for many years to come.
Warm regards
COKU Customer Care
Coku quality and great value
I was a bit dubious about buying a table online but I absolutely had no need to be. We ordered an oak top table with metal legs ( called Ida !) which was absolutely beautiful, great care was taken in not only making this table but in the careful packaging of it and the timely delivery. The whole process from ordering to receipt of the table was very straightforward . It is absolutely beautiful true craftsmanship and great value for money. Assembly was very straightforward with clear instructions, all the necessary bolts, washers and Allen keys were provided. What a great guy Steve at Coku is, kept us informed the whole time, genuinely felt that he cared which is very unusual in the day and age. The delivery company were great as well, arrived on time, very pleasant guys.
17 maart 2026
Review zonder uitnodiging
Antwoord van COKU Home
Thank you so much for such a thoughtful review, it really means a lot to us.
We completely understand the hesitation when buying furniture online, so we’re especially pleased to hear the whole process felt smooth and reassuring from start to finish. It’s great to know the Ida table lived up to expectations and that the craftsmanship, packaging, and delivery all stood out.
I’ll be sure to pass your kind words on to Steve as well, he’ll really appreciate that.
Thanks again for your support, and we hope you enjoy the table for many years to come.
Warm regards
COKU Customer Care
Very quick
Very quick, reliable and professional experience
Very happy with the item I purchased from them
Delivered on time
I recommend them
27 februari 2026
Antwoord van COKU Home
Hi Zainab, thank you so much for your kind words! We really appreciate you taking the time to share your experience.
We’re so glad to hear everything arrived on time and that you’re happy with your purchase. Providing a smooth and reliable service is something we take a lot of pride in.
Thanks again for the recommendation, it means a lot to us!
Warm regards
COKU Customer Care
Great table wife loves it and fast…
Great table wife loves it and fast delivery, happy
27 februari 2026
Antwoord van COKU Home
Hi Graham, thank you so much for your review. We’re really pleased to hear that you’re happy with the table and that your wife loves it too. It’s great to know the delivery was quick and everything went smoothly.
Thanks again for your support, we hope you both enjoy the table for many years to come!
Warm regards
COKU Customer Care
Absolutely outstanding !!!
Absolutely outstanding !!!
I ordered the Sara Mango Table in 170cm, came within the week, it’s extremely heavy (60kgs top and 30kgs legs) it’s beyond stunning and I’m absolutely over the moon. Customer service are brilliant and nothing is a problem. Thank you so much 😊
11 maart 2026
Review zonder uitnodiging
Antwoord van COKU Home
Hi Sandy, thank you so much for your wonderful review!
We’re absolutely delighted to hear how pleased you are with your Sara Mango Table. It’s a beautiful piece and we’re so glad it’s made such a great impression in your home. As you mentioned, it’s certainly a solid table, built to last for many years.
It’s also lovely to hear your kind words about our customer service team. We always try our best to make the experience as smooth as possible.
Thank you again for your support and we hope you enjoy your table for many years to come 😊
Warm regards
COKU Customer Care
I recently purchased a coffee table…
I recently purchased a coffee table online and I couldn’t be happier with it. The whole experience was smooth and easy, and the table arrived exactly as described.
The quality is wonderful and it looks beautiful in my home. You can really tell that it’s well made, and it fits perfectly in my space.
I’m very happy with my purchase and would definitely buy from them again in the future. Highly recommended!
2 maart 2026
Antwoord van COKU Home
Thank you so much for your wonderful review, we’re absolutely delighted to hear how happy you are with your new coffee table.
It’s great to know the ordering process was smooth and that the table arrived exactly as expected. We put a lot of care into the design and craftsmanship of our pieces, so it’s always lovely to hear when customers appreciate the quality and how well it fits into their home.
Thank you again for your support and recommendation, we truly appreciate it and hope you enjoy your coffee table for many years to come!
Warm regards
COKU Customer Care
Amazing! Amazing amazing!
Everything from choosing the furniture to checking out on their website, to email and txt correspondence, to a swift and easy delivery on the day that it was scheduled. Absolutely fantastic service and great choice of very fine piece of furniture. Absolutely would recommend!
26 februari 2026
Antwoord van COKU Home
Thank you so much for your fantastic review!
We’re really pleased to hear that you had such a smooth experience buying from us. It’s great to know the communication and delivery process worked well for you, and that you’re happy with your new piece of furniture.
Thank you again for your kind words and recommendation, it truly means a lot to us. We hope you enjoy your furniture for many years to come!
Warm regards
COKU Customer Care
Excellent Quality TV Stand & Super Fast Delivery!
I ordered the Caleb Solid Mango Wood TV Stand in Light Brown Extra Large from Coku on 26th February, and I was genuinely impressed with how smooth everything went. On the very same day, their partner courier contacted me to arrange a delivery date. I was given a 3‑hour timeslot the day before delivery, and the stand arrived on time on 2nd March.
The TV stand itself is lovely — solid mango wood, fully assembled, and really well made. It holds my 85-inch TV perfectly and stays completely balanced, which is exactly what I needed. The craftsmanship is great, and it looks even better in person than expected.
The only minor downside was that the cardboard packaging had a slightly odd or damp smell. But to be clear, the TV stand itself was perfect and in excellent condition, so this wasn’t a big issue for me.
Overall, I’m very happy with my purchase and would definitely recommend both the product and Coku's service!
26 februari 2026
Antwoord van COKU Home
Hi Aris,
Thank you so much for your detailed review, we really appreciate you taking the time to share your experience.
We’re delighted to hear that everything from ordering through to delivery went smoothly and that you’re pleased with your Caleb TV stand. It’s always lovely to hear when our pieces look even better in person.
Thank you as well for mentioning the packaging feedback; we really value comments like this as they help us continue improving.
We truly appreciate your recommendation and hope you enjoy your new TV stand for many years to come!
Warm regards
COKU Customer Care
Not responding to issues. In that case please deal with my concern and resolve the issue instead of simply aspiring to correct trust pilot reviews
Ordered a mango table. No
Problem with the delivery, however when it came I was not happy with the top. I know you have variations in the wood etc and I am happy with that. My tabletop seems to have an indentation which sticks out and is actually rough on the skin when passing your hand over it. I took a picture and sent an email asking for assistance. That was 6 days ago and I still have not received a response.
Order process was great, delivery was great, but non of that matters when you have an issue and no one responds.
I shall not buy from again, that said if the table top did not have this issue, it is a really nice piece of furniture but it should be as it more than I usually spend.
Update
The customer service representative had no other agenda than to get me to change my review stars. They did call but he seemed to be under the impression that I was available 24/7 to answer. The call came up as unknown mobile number, and I would have thought it was a landline from their offices. I had sent an email but no one thought it a good idea to respond to the email. The representative was hell bent on making me feel belittled, telling me that the table is meant to be distressed, I am aware of this fact. He did not for one minute even accept that when you run your fingers over a wood table, it should not be sharp. Anyway I was not about to be preached to, so I declined the offer to replace because he said the next one I get could be worse, then proceeded to tell me another customer had replaced 3 times and then gone back to the first one they had delivered. So just be aware before you buy. As to the representative, customers have a life my friend and the easy way to have resolved this would have been to my original email. Instead of waiting until I had given my review to actually be interested. May suggest that you sharpen up on your customer service skills, and refrain from being patronising when speaking to customers after they have paid good money to purchase a product from COKU. Your stance is more like the customer is privileged to have been allowed to purchase . To the COKU ceo, this is why I will not change my review .
23 februari 2026
Antwoord van COKU Home
Dear Stacey, thank you for your feedback, and we’re sorry to hear that you felt concerned about the tabletop.
We did reach out and speak with you directly by phone to discuss the finish. As explained during our call, this particular table features a distressed industrial-style top with a 3D texture, which is an intentional design element. These subtle undulations and saw-mark style textures are designed to add depth and character to the piece, and are part of what makes this style of table so popular.
During our conversation we did offer to exchange the tabletop for you, however you kindly confirmed that you were happy to keep the current top, as other pieces within this style would feature a very similar distressed finish.
We’re really pleased that you like the table overall, and we truly hope you enjoy it in your home for many years to come. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Warm regards
COKU Customer Care
Update:
Thank you for taking the time to share this update and for explaining how you felt about the interaction.
Firstly, I’m very sorry that our call left you feeling belittled. That was certainly not our intention. When we reached out, it was simply because we had seen that you were unhappy with your purchase and we wanted to make sure the situation was addressed and that you would ultimately be satisfied with your table.
When speaking with customers about products like this, we would normally explain the design style of the piece, in this case the distressed, industrial finish so that expectations are clear. However, this should never come across as dismissive of your concerns, and I’m sorry if that was how it felt.
Our reason for calling was not to ask you to change your review. Whenever we hear that a customer is unhappy, our first priority is always to try to resolve the issue for them, whether that be advice, a replacement, or another suitable solution. We often find that a phone call can be the quickest and clearest way to discuss and resolve customer service matters, but we completely understand that some customers may prefer communication via email instead. If that is your preference, we are more than happy to continue discussions that way.
Please be assured that we would never contact a customer simply to ask them to amend a review. Our only intention was to ensure that you were happy with your purchase and to offer support if needed.
Kind regards,
Sam
High quality product
So happy with the product we purchased. Very high quality and easy to install. Would look to purchase from them in the future.
27 november 2025
Review zonder uitnodiging
Antwoord van COKU Home
Hi James, thank you so much for your kind review, we’re really pleased to hear you’re happy with your purchase and found it easy to install. It means a lot to us to hear such positive feedback on the quality, and we’d absolutely love to welcome you back to COKU Home again in the future. Thanks again for choosing us!
Warm regards
COKU Customer Care
Whitewash Remi dining table 120 cm
After a lot of research I decided to buy the Remi table .
I love it and am impressed. ( I’m fussy ) If you want style , quality , competitive pricing and a company ( headed by Steve ) that gives great customer service Coku is a very good company to deal with . The table was delivered 3 days after ordering as it was in stock .
The 120 cm seats 4 people easily but 6 is possible .
I had a small problem but Steve was very helpful and sorted it out quickly .
Thank you I’m a happy customer .
20 februari 2026
Review zonder uitnodiging
Antwoord van COKU Home
Thank you so much for taking the time to leave such a lovely review, we’re really pleased to hear how happy you are with your Remi table. It’s great to know delivery was quick and that Steve was able to help resolve your issue promptly. Your kind words about our style, quality and service truly mean a lot to us. Thank you again for choosing COKU Home, we hope you enjoy many great moments around your table 😊
Warm regards
COKU Customer Care
Fab company, fab furniture!
We bought a dining table and four chairs from Coku. The furniture is absolutely beautiful, the table especially. The process was easy with great delivery. Had a small issue with one item, but customer services sorted a replacement the same day. Would definitely 100% recommend Coku and we will be buying from the again.
17 februari 2026
Review zonder uitnodiging
Antwoord van COKU Home
Thank you so much for your lovely review, we’re thrilled to hear you’re happy with your dining table and chairs. We’re also glad our team could resolve the issue quickly for you. Your recommendation truly means a lot to us, and we can’t wait to welcome you back to COKU Home again 😊
Warm regards
COKU Customer Care
Great table that I ordered
Great table that I ordered, it arrived quickly and was easy to put together. I'll buy for this store again.
2 februari 2026
Antwoord van COKU Home
Hi Simon, thank you so much for your wonderful review! We’re delighted to hear that your table arrived quickly and was easy to assemble. That’s exactly the experience we aim to deliver. It means a lot to us that you’d shop with us again. We look forward to welcoming you back to COKU in the future 😊
Warm regards
COKU Customer Care
Antwoord van COKU Home
Hi Cath, thank you so much for your kind review! We are so pleased you were happy with the service and the delivery. We hope you love your table for many years to come.
Warm regards
COKU Customer Care
Great product and great customer…
Great product and great customer service from the team.
29 januari 2026
Antwoord van COKU Home
Hi Michael, thank you so much for your kind review. We are so pleased you loved your new table. We hope you enjoy it for many years to come.
Warm regards
COKU Customer Care
Antwoord van COKU Home
Hi Anne-marie, thanks for your lovely review. We hope you love your dining table for many years to come :)
Warm regards
COKU Customer Care
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