Compton Group Reviews 101

Compton group are the management company of our block of flats.
Excessive charges, no transparency rude and unhelpful.

They are so unprofessional. Make up there own rules . Bully you to make u pay them for house insurance. Don’t listen to reason
Avoid at all costs

I AM 80 YEARS OLD I DONT NEED THIS UPSET .I HAVE ALWAYS PAID MY BILLS ON TIME.LIKE OTHER REVIEWERS I FIND COMPTON GROUP UNFAIR AND UNCARING,I HAVE BEEN IN THE PROPERTY I OWN FOR 40 YEARS AND ALWAYS PAID MY OWN INSURANCE,THIS YEAR BECAUSE OF FAMILY ILLNESS I DIDNT INFORM COMPTON OFF MY RENEWAL SO THEY ARE HOUNDING ME AND TELLING ME I HAVE NO CHOICE AND TO CHANGE TO ZURICH BUT BECAUSE IVE ALREADY RENEWED MY INSURANCE THEY WILL NOT PUT ME IN BREACH IF I PAY £70 DECENT COMPANIES SEND REMINDERS.SOMETIMES BECAUSE SITUATIONS HAPPEN IN LIFE ITS EASY TO OVERLOOK THINGS , BUT IT SEEMS LIKE COMPTON GROUP POUNCE ON THIS.DISGRACEFUL.

Jean Jones at Compton has been outstanding and extremely helpful. I would highly recommend her for any management agent related queries

I feel a lot of the bad reviews on here are purely because people don’t get the answer they think they are entitled to. I have recently moved into a property managed by the Compton group and I must say out of the 14 different apartments I’ve lived in, the Compton group are by far the best I have dealt with. They are helpful, fun and made me feel valued and respected. I have never had building management make me laugh like they have and I felt so welcomed and like I can approach them at any time. Especially Jean Jones, what an incredible lady!

Compton Group manage a block that I own a flat in, and the experience has been extremely poor.

They operate in a heavy-handed, aggressive manner and appear to act solely in the freeholder’s interests, with little regard for leaseholders. Even when an invoice is only a few days overdue, they escalate immediately to “before action” letters rather than attempting any reasonable or proportionate communication.

The overall approach feels intimidating and unnecessarily confrontational. It creates an environment where, despite owning your property, you don’t feel a genuine sense of ownership or respect as a leaseholder.

I appreciate that property management is a challenging sector, but Compton Group stand out for the wrong reasons. Of the many management companies we’ve dealt with over the years, this has been one of the worst experiences.

I owed an annual small ground rent charge (£75) which is normally paid around Christmas. Due to Christmas and going on holiday i forgot to pay the charge. However, after returning from holiday tonight, ive had a letter stating that they will be issuing court proceedings if I don't pay immediately, oh and a ridiculous admin charge. Bloody hell, a bit heavy handed, how about a reminder. Never had dealings with any financial company in all my life like these. Agree, absolute vile company. There really needs to be something done about this company, as looking at the reviews they seem like bullying vile creatures. I will be raising this issue with my local MP, not so much for me but others who have the unfortunatr experience of having to deal with them.

I really wish I could give this despicable vile bullying company a minus stars. They are horrible people to deal with. Unhelpful parasites

Charged ridiculous admin fees for doing absolutely nothing. We have paid 39x the cost of our rent charge on admin fees. If you buy a property where they own the rent charge GET OUT. We found out 2 months into our new home that we had to insure through Zurich according to their rules, when questioned, we were told 'your solicitor should have told you this' but how could they when they didn't know? So we had to pay them £70 to stay with our current insurer- why? Who knows.

They are utterly shocking in every way and I am mystified at the five star reviews. They have managed the block in question for some years and have only ever been completely terrible.

Disgusting crooks, will hound you for money. But will not reply if you need them to action anything. It's all take, no give.

I came to trust pilot to see if I was alone in my feelings about this company and I am mortified by two things:
The amount of negative reviews about them.
The cold responses Compton are giving on here.
I am trying to sell my property - yet Comptons are insistent on getting me more and more in debt by not releasing important documentation - to the point where it is seriously affecting my mental state. After paying them over £2000 this month - a mixture of arrears and standard payments, they now require another £1K for works that have not even begun yet. They keep dangling the paperwork like a carrot and then asking for more and more money. I feel abused, like they are playing some kind of game with me and they are enjoying pushing me to the very limits of my sanity.

There is no empathy, no consideration yet most of all, no consistent communication. I have never experienced anything like this.

The one star I've been forced to give can go to Jean Jones - as when FINALLY getting through to her, she provided more clarity in 5 minutes than anyone else did in the other hours I've put it to contacting them.

Very polite and efficient staff on the 3 calls I had, both times I rang I didn’t have to wait, the third call was someone ringing from Comptons to say they had a missed call from me. My query was trying to find out about ground rent for my late parents house this was done quickly.

Lying, cheating, absolute worst company ever. Trying to cheat tenants out of tens of thousands of pounds and now threatening forfeiture on residential flats. Karma will come for these parasites. Never known a more disgusting operation

I am still on hold….. an hour and 30 minutes no one answers. My direct debit failed on the payment first notification I get is a letter threatening a CCJ you call to pay and can’t speak to anyone. It’s terrible how long do I hold….

I would like to express my heartfelt gratitude to Androula Kyriacou for her exceptional professionalism, support, and understanding. She played a crucial role in bringing to a close a very frustrating and long-drawn-out issue regarding the leasehold on my property. I will be eternally grateful to her for going above and beyond to resolve the matter. Throughout the entire process, she responded to my calls and emails promptly and positively, providing reassurance and clarity every step of the way.
Many thanks
Carol Heesom

The company is far from meeting any standards. The employees are arrogant and rude. Several times, residents have reported concerns about neighbours, stating that a drug dealer lives in the building and that suspicious individuals are frequently seen around. They also reported that one family makes life difficult for other residents and treats the shared garden as a garbage dump. EDIT. Thank you for your reply, as always, VERY HELPFUL

No one answers your call.
They say they will respond in 10 days but they dont
They will issue a CCJ for no reason

I have owned and managed multiple properties over the years and have never encountered such unprofessional and exploitative behaviour. In over 20 years of ownership, Compton has never charged an administration fee when letting out my flats — yet this has suddenly appeared without justification.

At a time when my father is seriously ill in hospital and I am trying to sell the property, I simply requested two basic pieces of information: the ground rent and the remaining lease term. It took over a month to get any response at all. When I finally received the ground rent details, I was told I’d need to pay an additional £10 admin fee just to be informed of the lease term — something that should be readily available to any leaseholder.

This company operates with zero empathy, transparency, or efficiency. Their conduct feels opportunistic and predatory, and it’s no surprise many believe they are on the decline. The stress and inconvenience they’ve caused my family are inexcusable.

If I could leave less than one star I would. Refuse to answer any questions or communicate in any way. Will not answer any questions at all stating I need to speak through a solicitor although only asking advice and not legal advice. This is the third time I have called them and got nowhere. Rude, horrible nasty staff. Disgusting company