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Convera Reviews 326

TrustScore 3.5 uit 5

3,7

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Beoordeeld met 1 van de 5 sterren

Bad customer service. I called them because their online tracker failed to show my transaction status Because its my first time using for uni payment so i want to get clarification When i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Shaan provides fantastic support to us, he is always on hand to assist with transactions and queries, whether small, large, simple or confusing! His friendly attitude towards helping us means we never... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Hi, We have been getting quick response at all times and easy to contact over the phone. Further, we noted professional approach in resolving some matters we came accross and swift response time.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Truly a terrible company. I am located in Canada and paying a US institution. Their customer service is ABYSMAL, with conversations going in loops. Payments get lost or delayed EVERY MONTH with no exp... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten

Geschreven door het bedrijf

Convera is a global leader in commercial payments. With an unrivaled regulatory footprint and a financial network spanning more than 140 currencies and 200 countries and territories, we’re reimagining the future of business payments to better serve our customers. Our tech-led payment solutions are built on deep expertise in foreign exchange, risk management, and compliance - helping businesses grow with confidence. From small businesses to CFOs and treasurers, we make business payments simple, smart, and secure.

Cross-border payments built to accelerate business

Geschreven door het bedrijf

Simplify commercial payments with Convera’s complete suite of cross currency products.
We are reimagining the future of global business payments by making transactions simple, smart, and secure; empowering our customers to grow with confidence. By seamlessly connecting people, technology, and commerce, we help businesses of all sizes navigate the evolving landscape of global trade with every payment.

Contactgegevens

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3,7

Gemiddeld

TrustScore 3.5 uit 5

326 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

We have used Convera for many years to…

We have used Convera for many years to handle all our international payments and currency conversions. Competitive rates and quick service. My account manager always available to sort any issues. Highly recommended and trusted.

13 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Thank you for taking the time to share such a positive review! It's an honor to have earned your trust, and we'll keep working hard to provide this level of service every time.

Beoordeeld met 1 van de 5 sterren

Avoid at all cost !! Refused to remit and refuse to refund

Avoid using convera at all cost. I send a remittance on 8 Nov 24 and it has been more than a month and the beneficiary have not received the funds.

When we check with convera, we were told they cant refund and we just have to wait. Waiting for one whole month is ridiculous, no explanation, no nothing !!

7 november 2024
Review zonder uitnodiging
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Antwoord van Convera

Thank you for sharing your experience. We sincerely apologize for the inconvenience caused. We've requested more information to better assist you with your situation and ensure we address your concerns promptly. Please rest assured that we take customer feedback seriously and will work to resolve this matter as efficiently as possible.

Beoordeeld met 5 van de 5 sterren

Professional and Top Class Service!

I have been using the company's forex and payment services for many years (previously Western Union Business Solutions) and always find their staff very helpful, pleasant and professional, esp. our account manager Daniel, who not only offers me top class customer service, but also excellent forex rates. He is very pro-active and efficient, and contacts me whenever there are considerable currency movements. I strongly recommend him and the company to anyone who may have forex requirements and international payments.

29 november 2024
Review zonder uitnodiging
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Antwoord van Convera

Thank you for taking the time to share your experience and for highlighting Daniel! We're so pleased to hear they've been able to provide the support you needed. We'll make sure your kind words are passed along - it means a lot to the entire team!

Beoordeeld met 5 van de 5 sterren

Very reliable customer service and…

Very reliable customer service and friendly all the time. Have had the pleasure of using their services for a few years now and have never let us down.
I would highly recommend any FX trades to be done using Convera. Nat and her team are always there for help and support.

12 december 2024
Review zonder uitnodiging
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Antwoord van Convera

We really appreciate your review and the mention of Nat and the team! It's great to know they've been helpful. Thank you.

Beoordeeld met 5 van de 5 sterren

Excellent Service

Excellent Service, weekly updates, easy to process

3 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Thanks so much for the awesome review! We're glad we could support you and make things easy. Reach out anytime!

Beoordeeld met 5 van de 5 sterren

Trusted Business Partner

We have been working with Convera for many years and what distinguishes Convera is the value they place on customer relationships. They continue to use their knowledge to create the right foreign currency solutions for our business and follow that up with a level of attention and responsiveness that is truly appreciated. Would highly recommend Convera!

11 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Thank you for your kind words and 5-star review! It's wonderful to hear that your experience was so positive. We’re here anytime you need us!

Beoordeeld met 5 van de 5 sterren

Amazing!

Always a pleasure transferring FX with Convera - shout out to Lee for always being so helpful!

11 december 2024
Review zonder uitnodiging
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Antwoord van Convera

We really appreciate your review and the mention of Lee! It's great to know they've been helpful. Thank you.

Beoordeeld met 4 van de 5 sterren

Convera is processing FX payments…

Convera is processing FX payments behalf of our company for a very long time now,and they are doing great job doing so. What really makes the difference in the service is our account manager, Natasha Hill who is making our life much easier with her always nice, supportive approach.

11 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Thank you for your feedback and for leaving a 4-star review! We’re glad you had a positive experience, and we’re always looking for ways to improve. If there’s anything we can do to make your next experience even better, please let us know!

Beoordeeld met 5 van de 5 sterren

Excellent continued experience

My business has used Convera for a number of years now for our foreign currency needs and have only had positive experiences. The support and knowledge they have provided us with have been second to none. Honest and reliable!

11 december 2024
Review zonder uitnodiging
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Antwoord van Convera

We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.

Beoordeeld met 5 van de 5 sterren

Outstanding customer service

Outstanding customer service. I do a moderate amount of foreign currency exchanges. While there are discount brokers out there that have slightly better rates, Convera's dependability and customer service make them my only choice.

15 oktober 2024
Review zonder uitnodiging
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Antwoord van Convera

We appreciate your thoughtful feedback and glowing review! Hearing how happy you are with our service is exactly why we do what we do. Thank you.

Beoordeeld met 5 van de 5 sterren

Great service, highly recomend

We have always received stellar service from the company, specially from our representative Richard Taylor who is always willing to help us with the issues we might have

10 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Thanks for the awesome review! We're so happy to hear you had a great experience with Richard. They'll be thrilled to hear your feedback. Let us know if you need anything else!

Beoordeeld met 5 van de 5 sterren

Long lasting business relationship! Great service

We have been using Convera more than 10 years, started with Western Union. Really good reliable service from them! Very trustworthy company to handle large amount of money for us. We tried other companies before, in the end Convera is the only one we are still using as a long lasting partner. Highly recommend!

10 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Your review made our day - thank you! Knowing that our efforts left such a great impression means everything to us. We hope to assist you again soon.

Beoordeeld met 5 van de 5 sterren

Very easy to deal with and place market…

Very easy to deal with and place market orders with Natasha or on their platform, all staff very attentive to various requests you make.

10 december 2024
Review zonder uitnodiging
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Antwoord van Convera

We really appreciate your review and the mention of Natasha! It's great to know they've been helpful. Thank you.

Beoordeeld met 5 van de 5 sterren

Really clear and easy to use Portal

Really clear and easy to use Portal, makes our hedging for the business very efficient and smooth. Support staff are always great when needed too.

9 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Thanks so much for the awesome review! We're glad we could support you and make things easy. Reach out anytime!

Beoordeeld met 5 van de 5 sterren

Convera is a company I would not move from

My dealings are with Steven, and he is very on the ball, keeps me up to date with the market so that I know when to buy dollars if I need to. I have dealt with him for many years and would not move as he is professional and the service we are given as a company is worth its weight in gold.

Purchases of money are made promptly along with paying of suppliers. 5 star service.

10 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Thank you for your review and for mentioning Steven! We're delighted to hear they provided you with such great support. Our team strives to offer a personal and professional experience, and it's always rewarding to see those efforts appreciated. We'll make sure to share your feedback with them!

Beoordeeld met 5 van de 5 sterren

Always very helpful and give various…

Always very helpful and give various currency options to help the business achieve it's currency rate targets.
Great friendly and knowledgeable staff

10 december 2024
Review zonder uitnodiging
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Antwoord van Convera

We really appreciate the 5 stars! So happy to hear everything went smoothly. Looking forward to helping you again whenever you need us.

Beoordeeld met 5 van de 5 sterren

Convera

I have been dealing with Convera for some years and I find that the the service is very good. I particularly like the personal relationship with your designated currency trader. The online platform is straightforward and easy to use.

10 december 2024
Review zonder uitnodiging
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Antwoord van Convera

We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.

Beoordeeld met 5 van de 5 sterren

I am very happy with the service from Convera

I am very happy with the service from Convera
The staff are very helpful, accurate and knowledgeable
I have used this company for several years now and
strongly recommend them for overseas transactions

10 december 2024
Review zonder uitnodiging
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Antwoord van Convera

Thanks so much for the awesome review! We're glad we could support you and make things easy. Reach out anytime!

Beoordeeld met 5 van de 5 sterren

Convera is the best Forex platform in the UK

Convera is an amazing platform which is far superior to main stream banks for currency purchases and service . I was assigned a dealer Chris Kells who is available almost 24/7 and secures wholesale rates even on small trades. I have never had issues of foreign transfers not arriving on time like the main stream banks where funds would take a very long time to reach my suppliers . I have tried several forex companies over 20 years but Convera is in a different class for service , pricing and forex products . I would highly recommend this company to any small or large company to benefit from superb service and the best exchange rates for business .

10 december 2024
Review zonder uitnodiging
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Antwoord van Convera

We truly appreciate your kind review and the shoutout to Chris! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.

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