Convera Reviews 326

Completely useless. Every email I sent to request help (as the online information was not enough/correct to process the transaction) just reiterated the information in that same useless form. As I am a customer of Great Southern Bank and they do transfers with Convera, I have no choice but to set up a new different bank account for this transaction or get them to send me a cheque. Bring back SWIFT!!

We have been working with Convera very long time, never have an issue with them, always on time for payments , customer service is brilliant ,our account manager is the best ,thank you...

The level of service received from my relationship manager is highly commendable, a very much 'can't do enough for you' kind of attitude and very efficient and knowledgeable. We always chat about how we both are and families are before getting down to business and I think that goes a long way and you can tell a lot from an individual and the business when it is easy for that to happen. Your customer service department are also very friendly and helpful with any requests or issues that may occur and resolve them in a a timely manner. Overall the service received is a great compliment to your team!

Hello I would confirm that we have been a customer with Convera/ Western Union for over 10 years and have always received good service. Our Account Manager Lee Chappell keeps us well informed regarding currency rates and business information relating to any forthcoming changes that effect our processing the purchases of currencies.

Convera provide a good service and the rates are usually favourable by comparison. The support is excellent. It is easy to get through on the telephone to either the customer support team or our account manager. Emails are responded to quickly and support cases are raised and responded to in a timely manner.
The one thing that lets Convera down is their software. We have had to revert to the legacy view as, due to lag, we are unable to confirm a payment within the allocated timeframe to secure the rate given. We are currently having problems quickly obtaining the reference required to settle payments via our bank - and whilst you have 7 days to make settlement, I prefer to make the settlement as soon as I have raised the payment through the Convera platform.
I have discussed this issue with our very helpful account manager and he tells me that they are working toward implementing a new platform.
I would definitely recommend Convera as a reliable foreign exchange provider, with good rates and who let you know when might be a good time to buy forward or place money into holding (whilst obviously beneficial to themselves, this has never been at a subsequent detriment to us)

So helpful! Called for an inquiry and the person was super nice and super helpful :)

Shagun have been good help for Asahi. His service always professional and kind.

We started doing wire transfers over ten years ago and it was unfirmly water for us but you your team made it all possible and helped us through this journey. Richard Taylor is our guy, always meeting our goals and expectations. He goes beyond the stars on this review.

Convera continue to be our first point of call for currency hedging and Marium always provides a fantastic and friendly service. She has taken time to fully understand our business needs and is always quick in responding to queries

10 plus years of top notch experience with this group. I've always had a designated contact who I get to know and they partner with our business to determine what we need, not trying to sell us ideas of questionable value to increase their $$ figures like many of these companies seem to do. We buy $2 million + USD per year through them, using spot trades, forwards and options to manage our risk through all kinds of economic environments.

Professional service with great communications and detailed explanations of options available

The process is very simple and instructions are carried out promptly. The staff are very friendly and helpful.

We've been using Convera for a while now, and receive excellent service; professional with timely results

My experience with Convera has been very positive. I was working with Richard and he was eager to assist in any way he could. He sends an email message every day to alert us of any market conditions. His service is superb. Cheers to the Convera staff!

Convera has been an exceptional platform for managing international payments and currency exchange. Their user-friendly interface and competitive exchange rates make cross-border transactions seamless and efficient. The customer support is always responsive, and their global network ensures that payments are processed quickly and securely. Overall, Convera has made my financial operations smoother, and I highly recommend it to anyone looking for a reliable and efficient payment solution. Lastly, a special shoutout to the all FX Client Relationship Managers for their hard work.

We have a great experience with Convera and Richard Taylor is amazing. He is always there and eager to help. He is a great asset to Convera. No matter when we have an issue, we can call on him, and he will get back with us in a very timely manner. When things dont flow thru or get hung up for any reason, cuatomer service has been great!!

What can I say? This company rocks with Customer Service. They provide excellent customer service and problem solving. Quick response and turn-around time. I think without them --my job would be difficult.

Our account manager Arthur Kozlov is great - helpful, knowledgeable, he goes the extra mile for us.
If I were only rating him, it would be 5 stars.

Highly reccomend Convera if you are business who makes regular currency payments and who is looking for a reliable and trustworthy organisation to act on your behalf. Staff are highly skilled, receptive, and always act in your business's best interests. In my experience these are the best company with good competitive exchange rates.

A good system to use for transferring payments to overseas suppliers. The technical support, when required, has been available quickly and solutions offered.
Customer support is always first class.