Convera Reviews 326

I sent an international wire transfer that was rejected by the receiving bank and the funds were sent back to Convera the next day. Convera did not notify me that the funds were sent back. I started an inquiry about my funds when I was notified by the receiving bank that my funds were sent back to Convera. Long story short, Convera had my money for almost a month and did not care to notify me that the wire was rejected. By the time they finally sent my money back to me, they helped themselves to several hundred dollars in exchange rate difference. They made money on my money for a month AND they kept over $1300 due to difference in exchange rate. Unreal. Do not use them.

Professional and helpful staff! We have been dealing with Convera for years. Trusted company for currency exchange and Canadian to US payments.

I am unsure why others have issues with Convera. Through the years, pre- and now- Convera, I have had excellent service and professional, timely results with Convera. Reluctantly, on occasion, I have to use RBC's service which is adequate however I would only use that as a last resort. Any issues I have had have been quickly resolved with Convera and my main contact there (Rick) and I woudl not hesitate to recommend them. From straight transfers to futures/forwards they are my "go to" supplier. Very pleased with their staff and results.

The Convera team always offer insightful market info and highly completive rates. Chris is knowledgeable, helpful and calm, especially when the markets aren't!

The Convera team has saved us with countless FX transactions. They are an amazing team that are always available to assist with our requests. Arthur has been a great asset to us assisting with all our FX needs. Would highly reccomend!

Having worked with the Team at Convera for many years, I have always commended them on their efficency of their responses and the Professional manner in which they undertake all aspects of our enquiries ad payment requests. They are excellant at delivering the level of support they provide, and are proactive in keeping us advised of currency trends and forward planning, to ensure their service is financially benefical to our Business.

Our account manager Bashar is great - helpful, knowledgeable, he goes the extra mile for us.
If I were only rating him, it would be 5 stars.
The rest is fine, a few hiccups, but the rates are really good!

My company values our relationship with Convera, namely our Account Manager, Neil and our FX Dealer, Liam. Both provide valuable insights and always available to us. We appreciate their initiative to reach out to us with key market news and other information throughout the year, which helps us in making business decisions.

The team at Convera are amazing. When we needed to execute several large FX transactions, Neil Stewart, Adam Anozy, and the rest of the team ensured that we received the best rate available and the execution was extremely smooth and hassle free. I would recommend Convera without any hesitation!

We've been trading with Convera for years. Excellent customer service every time.

We have always had a great experience working with Convera. As a company that frequently handles currency transactions, the Convera team (in particular Steven – one of the FX dealers, who handles our account) are always friendly, professional, and ready to assist with any queries. We look forward to continue working with Convera as both of our businesses continue to grow.

We have been a Western Union customer for a number of years and have explored other platforms to take advantage of better rates.
However, since the acquisition of WU by Convera, our account manager Ms Claire Knowles has always kept us informed of upcoming rate activity and provided expert advice without any added pressure towards decision making. I think it is important to mention that Claire and Convera communicate at the rights times which we feel is a good balance.

The Convera Edge platform is user friendly and the support from Claire is always there when required, particularly when setting up new supplier bank details on occasions.

We are also very grateful for event invitations where we have met with the Convera team to discuss future business activities. These were very well organised and managed by Michelle Baker.

5 Stars to our FX rep... DG is always available, very helpful and proactive with suggestions.

3 Stars for back-office setup timing/implementation. My expectations may be the problem, but delays are common.

We have been extremely pleased with Convera's exceptional customer service. Their team responds promptly to issues or claims, ensuring our needs are met swiftly and efficiently. Thanks to our account representative, Richard Taylor, whose dedication and professionalism have made our experience even more outstanding. Thank you, Convera, for your unwavering support!

I have been working with Sean for 13 years, and the service has been consistently outstanding. Sean is always happy to help with all our FX requirements and goes out of his way to provide assistance whenever needed. The back-office team is highly efficient, ensuring smooth and hassle-free transactions. I highly recommend this amazing company for their professionalism and dedication

The service we receive has exceeded our expectations and we would have no hesitation in recommending them.
Our Corporate FX Dealer is second to none and often goes above and beyond.

As with all service companies the experience is as good as the personnel who staff it.
We have been fortunate enough with Convera to have a staff member at the end of the phone who not only is efficient but a pleasure to deal with.
Any company having their phones manned by staff members like Claire Knowles could not fail to be successful. We have repeatedly been wooed by other currency traders but would not consider leaving Convera for as long as someone as open, honest and cheerful as Claire deals on our behalf. A good training model for others we would suggest.

We have been using Convera's GlobalPay platform for several years now. The support system is excellent. We have been with different account managers (including the Toronto Dealers team) all are very nice people to work with and are helpful and supportive including their technical support. Highly recommended!

We have been using Convera (formerly Western Union) for several years now, to process our International Payments in both USD and Euro. Liam McDaid is our current account manager. It has been an extreme pleasure working with him. Liam is always responsive and efficient to our queries, always professional and personable. He makes sure all deals are handled quickly and efficiently making my day much easier.

We have been using Convera's GlobalPay platform for several years now and it's very useful for us. There is no more hassle of sending payment instructions via email every time we do the payment as before. The support system is very good ever since. We have been with different account managers and all are very nice people to work with and are helpful and supportive including their technical support. Highly recommended!