Bad customer service. I called them because their online tracker failed to show my transaction status Because its my first time using for uni payment so i want to get clarification When i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Shaan provides fantastic support to us, he is always on hand to assist with transactions and queries, whether small, large, simple or confusing! His friendly attitude towards helping us means we never... Toon meer
Bedrijf heeft geantwoord
Hi, We have been getting quick response at all times and easy to contact over the phone. Further, we noted professional approach in resolving some matters we came accross and swift response time.... Toon meer
Bedrijf heeft geantwoord
Truly a terrible company. I am located in Canada and paying a US institution. Their customer service is ABYSMAL, with conversations going in loops. Payments get lost or delayed EVERY MONTH with no exp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Convera is a global leader in commercial payments. With an unrivaled regulatory footprint and a financial network spanning more than 140 currencies and 200 countries and territories, we’re reimagining the future of business payments to better serve our customers. Our tech-led payment solutions are built on deep expertise in foreign exchange, risk management, and compliance - helping businesses grow with confidence. From small businesses to CFOs and treasurers, we make business payments simple, smart, and secure.
Cross-border payments built to accelerate business
Geschreven door het bedrijf
- Simplify commercial payments with Convera’s complete suite of cross currency products.
- We are reimagining the future of global business payments by making transactions simple, smart, and secure; empowering our customers to grow with confidence. By seamlessly connecting people, technology, and commerce, we help businesses of all sizes navigate the evolving landscape of global trade with every payment.
Contactgegevens
Verenigde Staten
- 1-866-381-6551
- customercare@contact.convera.com
- www.convera.com
Get help with your tuition payments
3,7
Gemiddeld
326 reviews
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Convera converts our wishes into…
Convera converts our wishes into action. They are the best. We have dealt with them for a number of years and they have never disappointed us. Our current contact, Liam McDaid, is incredibility responsive to all our requests. He is very professional yet friendly. Convera has made my job so much simpler and given me extra time to complete other tasks
14 november 2024
Review zonder uitnodiging
Antwoord van Convera
We really appreciate your review and the mention of Liam! It's great to know they've been helpful. Thank you.
Our account manager Liam at Convera has…
Our account manager Liam at Convera has been great with managing of our account and resolving all issues we encounter.
7 november 2024
Review zonder uitnodiging
Antwoord van Convera
We truly appreciate your kind review and the shoutout to Liam! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.
Excellent service
Excellent service, and quick easy transactions.
Liam is a pleasure to work with, and is always there to help with our questions, and or concerns.
4 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for taking the time to share your experience and for highlighting Liam! We're so pleased to hear they've been able to provide the support you needed. We'll make sure your kind words are passed along - it means a lot to the entire team!
I have been working with Liam McDaid…
I have been working with Liam McDaid for 2 years now and am very pleased with the level of service I receive. Fund transfers are setup and completed in a timely manner without any problems between Canadian US and pounds accounts
18 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for your review and for mentioning Liam! We're delighted to hear they provided you with such great support. Our team strives to offer a personal and professional experience, and it's always rewarding to see those efforts appreciated. We'll make sure to share your feedback with them!
Honestly it's the staff and there very…
Honestly it's the staff and there very helpful nature. There services are brilliant and I cannot fault them were any element of their business is concerned.
20 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for your kind words and 5-star review! It's wonderful to hear that your experience with us was so positive. We're here anytime you need us!
Excellent Service
Excellent Service, always there to help manage your Foreign Exchange. My broker, Claire, is always there to talk through your options. As a business owner, I would recommend Convera.
20 november 2024
Review zonder uitnodiging
Antwoord van Convera
We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.
Great service and rates from Convera
Our company have been using Convera (previously Western Union) for the past 15 years and we have always received a fantastic service and competitive rates on our FX deals. We have also developed extremely good personal relationships that are always essential when running a business.
20 november 2024
Review zonder uitnodiging
Antwoord van Convera
We appreciate your thoughtful feedback and glowing review! Hearing how happy you are with our service is exactly why we do what we do. Thank you.
Very helpful and friendly
Very helpful and friendly Manager and Support Team, with a very good, easy to use on line platform.
20 november 2024
Review zonder uitnodiging
Antwoord van Convera
We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.
Shaan Ditta at Convera is a first class…
Shaan Ditta at Convera is a first class account manager for our business's foreign exchange transactions needs - responsive, quick and professional. Thanks for your continued support Shaan. Mark Platt - Director
20 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for your review and for mentioning Shaan. We're delighted to hear that he's provided you with such great support. Our team strives to offer a personal and professional experience, and it's always rewarding to see those efforts appreciated. We'll make sure to share your feedback with Shaan.
Great Customer Service
Great Customer Service.
Erik Snusins, our Account Manager for more than 3 years always helpful, with any questions we might have.
Our company use Convera for payments in foreign currencies. One year ago, we started processing payments ourselves. At the beginning was many questions, Erik actually explained each and every step how to us Convera program and trained us.
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
We truly appreciate your kind review and the shoutout to Erik! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.
Reliable and Efficient Currency Providers
The most important thing for us is having a reliable and helpful account manager. We definitely have this with Convera and wouldn't even consider switching over to another provider currently. We could probably achieve a slightly better rate elsewhere but at what cost. When you combine the help and advice offered, along with the easy to use platform - it seems a perfect all round experience we are very happy with.
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for taking the time to share such a positive review! It's an honor to have earned your trust, and we'll keep working hard to provide this level of service every time.
Satisfactory service with a diligent manager
Convera service has been satisfactory with a manager of our account diligent. She does everything she can to ensure things runs smoothy and efficiently.
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for your feedback and for leaving a 4-star review! We’re glad you had a positive experience, and we’re always looking for ways to improve. If there’s anything we can do to make your next experience even better, please let us know!
Exceptional Support and Reliability with Convera
We have been using Convera, formerly known as Western Union, for quite some time. We work closely with Shagun Dubey, and he has been fantastic to work with over the years. He’s always quick to respond, extremely helpful with payment queries, and just a call away for vendor setup confirmations. His promptness and dedication make our tasks much easier, especially when dealing with time-sensitive matters like international wires. We couldn’t ask for better support!
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for taking the time to share your experience and for highlighting Shagun! We're so pleased to hear they've been able to provide the support you needed. We'll make sure your kind words are passed along - it means a lot to the entire team!
Happy with their service
Our group of companies have used Convera/Western Union for the last 5 years mainly for paying US/European suppliers. Our account manager Dan has always been easily contactable and will proactively inform us when there have been significant currency fluctuations. Very happy with their service.
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
We truly appreciate your kind review and the shoutout to Dan! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.
Good customer service
Good customer service. I always find someone to speak and they always work on fixing any problem.
The cost is also very competitive
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
We appreciate your 4-star review and are pleased to hear you had a good experience with us! If there’s anything specific we can do to earn that fifth star, we’d love to hear your thoughts.
Excellent personal service
Excellent personal service, very quick to respond and super helpful. We love dealing with this company
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for your review! Our team strives to offer a personal and professional experience, and it's always rewarding to see those efforts appreciated.
long relationship with Convera
We have been using Convera for our foreign payments for many years, we always have a good experience when ordering our currency and transactions are always a smooth process
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's great to know we delivered for you.
Great Customer Service
We have used Convera to facilitate our International Payments for several years now. We are extremely happy with the service. We receive competitive exchange rates, the system is very easy to use! Our Client Manager (Laura) is amazing and responds to any issues or queries we may have efficiently, she makes the whole process very stress free and is always happy to help in anyway she can. The Customer Service team are very good and the response time is always very quick. I like having a person assigned to our account, but if Laura is on annual leave the team are always happy to help!
19 november 2024
Review zonder uitnodiging
Antwoord van Convera
We truly appreciate your kind review and the shoutout to Laura! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.
i have found this company very useful…
I have found this company very useful in all my dealings with them
8 november 2024
Review zonder uitnodiging
Antwoord van Convera
We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.
The customer service team at Convera is…
The customer service team at Convera is the best! Always willing to help and highly responsive.
18 november 2024
Review zonder uitnodiging
Antwoord van Convera
Thank you for your kind words and 5-star review! It's wonderful to hear that your experience was so positive. We’re here anytime you need us!
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