Convera Reviews 326

Always an outstanding service from David Newton.

Always quick to respond with any issues we may run into or just general questions

Shaan provides fantastic support to us, he is always on hand to assist with transactions and queries, whether small, large, simple or confusing! His friendly attitude towards helping us means we never have to think twice about giving him call - we know he will sort out any problem we give him. Superstar!

Hi,
We have been getting quick response at all times and easy to contact over the phone. Further, we noted professional approach in resolving some matters we came accross and swift response time.
Lastly, we've been updating on the current and expected market FX trends on timely basis.
So, we would like to appreciate the service you are providing currently.
Thank you.

We have been using Convera for our currency purchases and payments for many years now. The service is second to none so in spite of almost daily calls from other providers we have never been tempted to move our business. Our account manager is always just a phone call away and checks in regularly and because there is continuity, she knows me and our business. It is refreshing to receive such good service from any company these days so long may it continue!

Good rate and excellent prompt service from our account manager

The staff are always so friendly and efficient.

I've been working with Convera for many years; since long ago when it was a business unit of Western Union and spun off into a private company. I've had many reps over the years, and Bashar Al-Najjar is as fine as any I have had. We have business units in Canada, the US, Mexico, Indonesia and the Philippines, and Convera is able to handle all of our needs perfectly. (ACH, Wires, Exchange Trades, etc) We use their Global Pay platform as well as working directly with our reps. I read a few of the one star reviews before writing my good review. I have no knowledge of using Convera for one-off foreign currency transfers or payments as some of the complainers talked about. However, anyone that has made foreign currency transfers, or payments to foreign companies knows that it must be exactly right, and there is no room for error; not even a single character typo. I've made tens of thousands of international payments over the past 20 years, and although I get competitive phone calls every week, I would not even consider switching from Convera (unless I could save a lot of money, haha... but so far their rates area always competitive... I check them once and awhile to be sure).

Convera is a great company to work with. They are reliable and efficient. We often have urgent requests that they action in a timely fashion. Although, the odd issue/error arises at times they are always quick to jump in and rectify. Our main contact Bashar is a pleasure to deal with. He is very bright, friendly and quick to action and reply to all our requests. Overall I would recommend Convera when sending funds.

Good on-line International payments service. Easy to use, relatively quick and trustworthy. Backed by a UK based support team and account managers. I have been using Convera for a couple of years with no issues.

Helpful attentive staff. Making sure that all your requires are correctly met. Swift response.

Our company has worked with Convera using their services for the past two decades for foreign wires and in 2020 added domestic ACH payments. Our account managers, formerly Erik Snucins and currently Arthur Kozlov, have been nothing less than amazing. They are prompt with responses and have always been able to assist us with any issues that may arise. The Convera group is great to work with and I can without hesitation recommend their services.

Great experience so far! Alessandro is very proactive and answers my emails within minutes!

Great experience so far!

Onboarding, platform and overall use has been seamless, great support in the backend too.

Highly recommend to any business looking to streamline payments.

I find Convera an excellent company to deal with, my Account Manager, Andrew is extremely helpful and always delivers a very professional, knowledgeable service.

Our positive experience of Convera is based purely on our great Client Relationship Manager, Ashley Luff. He is friendly and professional and understands our business and how we work.
He offers help and support and, if he is not around, there is a team of managers ready to help.
We were given the option to change to a portal but we fought to keep a one-to-one relationship for our FX transactions

Convera are very efficient with the service they provide to our company. They go above and beyond to ensure everything is done to a prompt and high standard.

My contact is great, easy to work with. He sends me what I need when I need it. Everything just works.

I recently opened an account with Convera, and had an overwhelmingly positive experience. I needed my account set up very quickly as I wanted to lock in a hedge before the US election. The person I was dealing with (Harish) went way above and beyond, including working throughout his vacation to meet the deadline. The whole process I was kept up to date, and things were super fast-tracked. Extremely customer centric and a pleasure to deal with. Could not recommend them more.

Convera has been a key partner of our business for over a decade. Their team (Brad, Neil, Mat, Romain) are exceptionally knowledgeable and supportive. We rely on their services to fulfill an incredibly important part of our business.

As our business grows, we have no doubts on the ability of the Convera team to meet the demands of a fast and changing market.