I have tried twice to order the same item. First time I was told after ordering online that it was not available, and was offered an alternative, which was unsuitable. The second time I phoned ahead... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service from Cost Cutters. Stephanie, our account manager, always goes above and beyond to make sure we get great quality furniture at the best price. She’s incredibly patient, helpful, and... Toon meer
Bedrijf heeft geantwoord
Really pleased with the pedestal received. Fits perfectly under my desk. Super quick delivery and very good communications with the seller. My only concern was the carriage costs but the low price... Toon meer
Bedrijf heeft geantwoord
Lucy Cook was my point of contact and despite having one of the desks arrive damaged, she resolved this swiftly and at no headache to us. The desks themselves were fantastic value and I am impressed b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelgroothandel
- Horecameubilair winkel
- Onderwijsbenodigdheden winkel
- Kantoormeubilair leverancier
- Kantoormeubilair winkel
- Tuinmeubelwinkel
Geschreven door het bedrijf
At Cost Cutters UK, we understand that the quality of the learning and working environment goes hand in hand with performance and well-being. With over 30 years in the industry, we not only supply furniture. Instead, we provide knowledge and expertise through our all-round project-managed solutions that maximise the potential of your budget.
Contactgegevens
Seated Furniture Ltd, Unit 2, Crompton Court, WS7 3GG, Burntwood, Verenigd Koninkrijk
- 03333443370
- Customerservices@costcuttersuk.com
- www.costcuttersuk.com
4,2
Goed
155 reviews
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
don't believe what they say on dates !!
Ordered a desk and cupboard (1/5/25)web site said in stock 7 days delivery - a week later received a email saying delivery was not due until 3/6/25 ! why do a lot off online stores promise delivery then once you pay extend the dates ? I emailed customer services and got a reply saying delivery would be next day 14/5/25 I waited in all day no delivery ! I called customer services at 16,40 to be told there was a problem but they didn't know what the problem was ! but would contact me the following morning - I received a email saying delivery would not be until the 6/7/25 - they still not answered why they told me delivery would be next day ! now its been moved another 3 weeks forward to a Friday so nothing I can do if I sit in and wait all day again when they fail to turn up till the Monday ! when I spoke to customer services yesterday I asked for a refund as I have lost any trust in what they are saying ! I asked for a email to confirm this has taken place but no email no contact again ! I will try again this morning to contact for a refund if not will have to cancel payment with my bank ! Just put your hands up say sorry for the bad experience and refund me !
15 mei 2025
Review zonder uitnodiging
Abi Hart was efficient
Abi Hart was efficient, swift to resolve and with a very professional pleasant manner.
9 mei 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you so much for your lovely review. We’ll be sure to pass your kind words on to Abi — she’ll be delighted!
Abi Hart
Abi supported me throughout my purchase and delivery of goods. I can highly recommend both Abi and the company for quality of service, price and delivery options.
17 april 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you so much for your review. We will pass on your kind words to Abi.
After what seemed an absolute nightmare…
After what seemed an absolute nightmare waiting to then have a mix up on address (not cost cutters mistake) Abi solved this and managed to get another chair out for us today as the other one was sent back by parcel company. This was very important to my autistic son he has been fixated on the same chair at school! We have a very happy boy today thank you so much Abi for managing to get this sorted you have honestly made a little boy very very happy!! 😃
8 mei 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Hi Louise,
Thank you so much for your kind words and understanding. We always aim to provide the best possible service to all of our customers, so your feedback truly means a lot.
We hope your son enjoys the chair, and we’ll be sure to pass your lovely comments on to Abi!
Great furniture for my little ones
Great furniture for my little ones
Thank you to Rachel for sorting my large order - I have received half of it - all lovely
Great customer service - thank you
9 april 2025
Antwoord van Cost Cutters UK
Thank you Vicky! We appreciate your kind words.
Disgusted
Customer service is non existent they don't answer emails .Tried to cancel furniture ordered in April cant deliver June/July you cant cancel via telephone has to be email . NEVER AGAIN
2 mei 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Hi John,
Please accept our sincere apologies.
We understand how frustrating this can be and are genuinely sorry for the inconvenience caused.
Regarding cancellations, we request that these be made via email so there is a clear and documented paper trail — not just for our records, but to ensure you, as the customer, have full visibility regarding your request.
Best regards,
Cost Cutters UK
Antwoord van Cost Cutters UK
Thank you for your review!
Very helpful and she helped arrange a…
Very helpful and she helped arrange a quote for other items we were looking at purchasing.
30 april 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you Valerie!
The online site was easy to use
The online site was easy to use, and the follow up from email and telephone when I wanted more information from Abi Hart was quick and helpful. A telephone call is important i think as you are able to ask questions or queries that a choose one below doesn't always have. Plus you feel the query has been understood.
7 april 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Hi Julie, Thank you so much for the kind words! We will be sure to pass them on to Abi!
Antwoord van Cost Cutters UK
Thank you for your feedback!
Always pleased
Delivery times on tables and chairs was much quicker than originally scheduled. An issue with one of the chairs was resolved quickly, and Abi Hart maintained clear communication throughout the process.
15 april 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thanks for the kind review Jayde. We're happy the delivery arrived faster than anticipated. We will pass your kind words on to Abi.
Great Service, Great Product, Great Price!
I was cared for by Abi Hart who replied promptly and efficiently dealt with any issues!
Great Service, Great Product, Great Price!
9 april 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you so much for your lovely review! I'm really pleased to hear you were happy with the service and that everything met your expectations.
Antwoord van Cost Cutters UK
Thank you for your review, we're glad to hear that you were happy with the quality and delivery.
Great company, great prices
Was simple & quick to order plus delivery was also exactly as stated. Very pleased.
3 maart 2025
Antwoord van Cost Cutters UK
Thank you for your review, we're glad to hear that you were happy with the service provided!
Really bad customer service
Really bad customer service, we were promised a fast delivery, only to chase it after 10 days and realise that there is no stock and it will not be delivered at all.
28 februari 2025
Antwoord van Cost Cutters UK
We sincerely apologise for not being able to fulfil your order. Unfortunately, the item was discontinued by our supplier, and we weren’t notified until we followed up on your behalf. This doesn’t meet our usual service standards, and I apologise for the inconvenience caused.
Good Product.
I would recommend the laminated wall nut table top. The product is of very good quality. Good price. Next day delivery.
31 maart 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your review, we're glad to hear that you were happy with the quality, price and delivery.
The customer service by Lucy Cook has…
The customer service by Lucy Cook has been outstanding, she is extremely polite, helpful, keen to please and all in all an absolute pleasure to deal with. There is nothing that isn't too much for her.
31 maart 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your lovely review. We'll pass your kind feedback onto Lucy.
Extremely helpful customer service staff
Abi and the rest of the team went the extra mile to swap out some chairs for us. They were all extremely attentive and managed to do this the next day, which was super efficient
26 maart 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for sharing your feedback. We're glad to hear that Abi and the team were able to accommodate your request so promptly.
Great service and quick delivery!
Great service and quick delivery!
Abi Hart was very helpful when I asked for tracking info.
20 maart 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for your kind words, we'll pass your comments onto Abi.
Abi was very helpful and was quick to…
Abi was very helpful and was quick to respond to my emails. The problem we had was rectified very quickly.
14 maart 2025
Review zonder uitnodiging
Antwoord van Cost Cutters UK
Thank you for you review. I'm glad to hear your problem was quickly resolved. I'll pass your lovely feedback to Abi.
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