Countdown Reviews 334

My experience every time I went shopping always had there price updated ..

Customer services hundred percent

There meat it’s fresh

Purchase some meat at Mt eden countdown.416 grams include 621 grams of plattic
Checking at the blister pack I would like to know if the weights of the packing is included in the price/weight and the 62 grams of the plastic denied the elimination of the plastic bags. 6.7 % of the product is waste

The Doordash app refused to accept my order for a small spend of $25 when using their free delivery option of purchasing two items on the list. I ordered two ice creams and a loaf of bread. Then the app said the payment page was not working. I inferred that it was because I was not spending enough. If that is the case, they are crooks!

If I could give a 0 star review I would. My shopping was delivered today and I was extremely unhappy to see I was missing over $300 worth of my shopping which I ordered a total $528.35 and they only supplied over $200 worth… I contacted the store and their excuse was “out of stock” for all the missing items…. Such as the basics like milk and bread? Couldn’t even supply a bottle of milk yet when I phoned the store they said it was all in stock?? And the best they could do was give me a refund which I will receive in 2-3 business days?! It is Saturday today and I have a family of 5 to feed but they told me to go and do another online order for all the things I’m missing and they will deliver them today but who has another $300 spare to do another shop?! So I just wait till next week to feed my family? Really poor from Woolworths. Definitely will not be shopping here again. Considering we spend a minimum of $500 a week with you guys you’ve now lost a customer. Too many slip ups from your end for my liking . I have had to request too many refunds now from you missing my items and your customer service is absolutely shit show.

Woolworths ferrymead had low stock on fruit and veg, staff were stocking shelves but insufficient staff to keep up with produce required. Looks like poor management as it often occurs. Checkouts insufficient staff with long queues, not all counters opened.
Staff appeared stressed and customer focus poor.

30% PRICE HIKE
COUNTDOWN NORTH TIMARU
I buy their $6 Ham Baguettes daily.
Today they were a third smaller for the same Baguettes
Now they get 3 instead of 2 from 1 French Bread Stick.
I mentioned it and was told it was just the way they came out this morning?
Really?
I'll look again tomorrow

Wow they fresh fish selection is very disappointing.
Small fillets overwrapped in plastic. They use to have the fish on ice and a great variety ect with different kinds of seafoods

Prices obviously, but product quality particularly vegetables are shocking. It is almost as though buyers deliberately buy seconds. Onions, shocking, washed potatoes, need the change the wash water at least once a year. Disgusting. Too often, goods are on or within days of best by. Best by far is "Delivery" always on time, polite, friendly and helpful.

Auckland Takanini Countdown Lady Staff named Rupinder had been so kind and patient in helping me out to find somethings that I wanted from the chiller. I was searching it for quite a bit of time. Immediately she came towards me and politely asked what I was looking for?
She sort out all the things I needed and asked if I am okay. I gave her my thanks and said “ your customer service is remarkable “

10/10 customer service from Nate (Trafalger Square Whanganui) Thanks Nate 😊

I was treated in a very intimidating way tonight by a staff member in the Whakatane store. I was there with my teenage daughters and if they had been spoken to in that manner I would have been horrified!

Called the call center. Said I want to make a general enquiry. They asked for my details, SAID want to make a general enquiry, they wouldn't help until I gave it. I said what my query was after I had to give my details.

Thing is I was in the middle of their busy store after going to another store to find oxo cubes had run out. This other store had also run out. Trying to find out which store by me had lamb oxo in store.

But everyone in store got to hear my details, didn't help it was raining, so I couldn't go outside.

Online delivery, missing bags, third time this has happened. Have to go through each individual item to request refund, then have to go in store to manually purchase the missing items, after paying for the delivery. What a scam! Stay away from woolworths, they are a rip off.

Woolworth "Odd bunch" avos
These are junk.
Poor tasting and not value for money.
Avoid Woolworths Avocados

Over priced rotten fruits that are in season vegetables overpriced and if theres a health food section whats the rest of the food in the thievery shop???? Anyone?? Wake up people you being MUGGED LITERALLY thats what that feeling is at the checkout when you work your ass off and get hijacked by highwaymen

Terrible online checkout again. 20mins after doing online order before system would stop the circling grey dots and bring up my card details so I could actually complete order. Happens so often, every other order. Terrible IT for what is a massive, well funded company. If I could give u a zero for my experience I would

Countdown Manurewa workers are so slow lol

Get rid of Colin
Cannot hear him rambling on fancies
Rachel and trys to be humble no trainer have watch for my be 20 years
Love Rachel only watch now to see what she wears that day

I shopped at Countdown Rangitiki st Palmerston North today . I used to be a loyal customer until the state of the Broadway / Albert st store took a tumble into , not so good on display , product , staffing and general tardiness of the store . However called into what I thought would be an ok visit to a larger store . Was pleasantly surprised with store .
At the checkout it all fell apart . I offered two of my bags , plenty for what I was buying . Large milk , bottle of wine , tinned goods , potatoes being the heaviest of items which were all stuffed into one bag along with a lot of smaller items . Bread , buns and small items into secong bag . Operator could hardly lift heavily laden bag across the counter for me to put into the trolley !!!
I remarked how heavy and silly this was with another bag that had 2 items in it . He apologised and said it was silly , but still watched me pick up the heavy bag and put into my trolley .,he tried then to rectify the problem but I was too darned angry at his stupidity to let him make more of a mess .
I am 76 yrs able person . I will not be back .

Countdown/Woolworths help chat is useless - I wanted to go from electronic receipts back to paper - long story short - big process if you buy a non food product that is not fit for purpose and need to return it for refund - electronic receipts are only kept for 3 months and you can't go to any website and click a radio button to go back to paper receipts - even though the agents online say you can -so it's back to Pak & Save for my food shopping from now on bye Countdown or Woolworths or whoever you are this week..