Countdown Reviews 334

There's been an ongoing issue at Marton Countdown , there is an old lady in her 60's with glasses who routinely is heard talking at , and commenting at customers like they're naughty school children and she's the teacher, I tend to avoid her and only use her checkout as a last option, she started getting nasty to me at first after there would be errors using their pay wave, and start snapping at me whenever this happened ( their machine has an issue), I said it's a problem with the machine and could we try it again , this has happened several times...
She started to seem to taker quite a dislike to me as I'm not from this town originally I believe...

Next thing she decided to pick at me about was my milk bottles, I get 2 ltr bottles and have had the experience of bottles breaking , and also the top leaking ( not often) , and so to prevent them falling over and risking the top coming off in my car and staining my carpet I will place the bottles flat side down, so they don't fall over when the conveyor belt moves ... this nasty old woman told me she feels like throwing them in my face, when I put them on the side ... presumable because she has to make a little bit extra effort standing them up to scan them .. which she is being paid for ... and it's reprehensible that she feels entitled to state wishes of violence against customers who don't want their bottles to burst from rough handling...

So the finale straw was her friend of a similar age joined the staff, whom would often be talking with her friends and leave both tills un attended leaving the customers to wait ... I can't imagine how much theft would have gone up since , as beyond that are the exit doors with no one watching the exit or the tills ...

I needed to call out to see if anyone was there...

This has happened on multiple occasions , and when I saw her last time, she publicly declared that I'd thrown an item at a cashiers face ... in front of several customers, I said that has never happened and asked to see the camera footage , which I was "not allowed to"

and then their story changed that me placing my milk bottles on the side was "throwing them" and then the cashier took my bottle which I paid for a threw it at the counter so it bounced ... trying her best to humiliate me in public , probably due to the fact that she was caught mutable times not attending her work but gossiping with colleges and so this is her "revenge"
Then I spoke to the manger at the time who told me that if I were to place my ( 2 ltr ) milk bottles on the side of the conveyer belt in future I'd be trespassed .. she also said none of the others had made a compliant and neither had she which paints these 2 older women who have nothing better to do with their time than harass anyone under the age of 50.

Also I have witnessed the older one intimidating younger staff members , who don't want to get in "trouble" with school teacher granny they look intimidated when she is around

and as a happy end to my story I found a new venue to buy my milk , and the top leaked milk all over the car which then had to go to the cleaners and we still can't get the milk smell out...
Revolting customer service in Countdown /Woolworths Marton

Happy with service but would like country of origin on all goods

Bought experience wine to marinate Woolworths chuck steak for casserole. Always buy from new world. Nearest Woolworths 5 minutes away. Marinated meat overnight as instructed and spent 40 minutes preparing vegetables. Absolutely disgusting. Meat cooked on slow for 2 hours like leather. Threw whole meal out. Will only use this store like a dairy milk eggs and bread. It cost me $30 to make meal and worse was cooking it for our family and a friend who has terminal cancer. Never use this store. Am absolutely furious at the quality and all the money I spent in a one off occasion trusting butcher to provide decent meat. Absolutely furious and will never shop there again

they are always selling old meat products

Preferential parking for EV owners? What about those non-rich who can't afford an EV? Why are we second rate to the yuppies and boomers? You just lost a customer of 30 years.

So had my groceries left at the bottom of the stairwell. I live in a second store flat. On a wide straight wooden staircase. So I had too make three trips just to bring my groceries up a flight of stairs. Also I've been told a few times, I'm the only delivery address that the delivery person delivers my groceries to a stairwell. I have anxiety and don't go out a lot. I've decided to go back to online shopping with countdown. As I tired New World and wasn't happy with them and Pak n Save don't delivery. This isn't the first time my groceries weren't delivered up stairs. The first time the groceries were delivered half way up the stairs. I might look into another grocery delivery and see how that goes.

Where do I even begin?
Despite constant messages with Olive and an online person countdown has left me without four meals and some washing powder. Because I spent all my money on my groceries they said it will take 7 to 10 days for my money to be returned into my bank account. I’m unable to go in purchase more washing powder and food, it’s put me in a terrible predicament, and they do not seem to be listening and understanding at the predicament of the position they have put me in making a presumption that people have other money in the bank that they can just go and purchase something else well I’m not in that category so it’s put me in a terrible position. And then to top it off they said they would refund me $19.50 when they owe me $28.94 plus mince for nine dollars something that I never received. Problem solved I’ll never ever ever shop there again And I’ll be telling all my friends and family about this.

I use countdown Gisborne, pick up and/or delivery service and find the helpfulness of staff outstanding. The 0800 service is just as good. Whoever answers the phone is always very pleasant to deal with.

I went to Countdown Station Street selected a Coleslaw wet to the checkout - first one had a customer with more items than the checkout was meant to take so waiting time.
A gentleman let me in front of him in another checkout put my item on the belt then the male went into my bag and was going to charge me even though I did NOT get it at that shop and he was told that, he belled for a supervisor who took a couple of minutes to arrive while I showed him my account and that ir was PAID for.
He did not have the decency to apologise for his disbelief of me!
I do NOT shop at Countdown unless what I want is seriously discounted as Countdowns prices are higher than PaknSave and the service is lousy.
And as for the Loyalty Card and benefits - they are a joke let alone not honouring a credit given to people.
Where else are there RATS?

Terrible staff assumed an alcoholic if buy box of beers... Asking how are you Sir... To see you are not a drunk drives me nuts and then checkout young Indian says don't drink too much... Good grief.... Prices high staff terrible... NW for me at least don't Get a sermon from an 18 year old Indian shop assistant about buying beer....

Only gave 4 stars because wasn't checkouts fault.
Please everyone check your receipts also the tiny changed price on shelf.
Customer's help lady said heaps of people went back for refund,& shown the minute $4 increase on shelf label

Always bad service ,Dont know why i went back .I got talked in to having a Loyalty card a couple of months agob.
I went in store this past monday purchased products . Loyalty card did not work .Staff member said we are havi g issue with the cards at the moment .
I went back today saturday to buy Beer and wine had around $90 worth and the card again did not work .A lady came over scanned a card and indicated for me to pay.
I mentioned i wanted the advertised loyalty card price.I was told yo go find her Manager
I advised her to go find the Manager .
She would not. I emptied my bag of goods back onto the self service til and advised lady i font have to buy here.I then went to super liqeur and purchased the same items and received Great service .
What point is there promoting a loyalty card if it dont wotk . And wheres the customer service .you got 1 star as system wont let me do none

I have watched countdown from day one, but the presenter that is on it now is dreadful he talks to much and as for rachel her most annoying habit is to go for the letters before the contestants have chosen them,please stop!

Bought a 10 pack for $10.60
Croissants from Countdown Howick on 11 March 2024
It’s so terrible taste like a fake croissant
The worst croissants I ever bought
Do not buy them it’s such a waste of $$$$

I purchased 2 cans of Woolworths branded Creamed corn, they were both thick and gluggy inside, not fluid.
When I emptied them out they had rust at the bottom of the cans, there wasn't any use by date stamp on them.
I was very disappointed with this purchase and I had to bin them.

I have been a countdown fan for some 40 years and have seen the changing styles of the various presenters. They all had one thing in common, the important people on the program are the contestants and the guest ( and of course S and R ).The current incumbent’s style is to show how clever he thinks he is. His interviewing style is to talk more than the interviewee. Poor Tim Rice could hardly get a word in. I , and many of my friends, find him overbearing and condescending and I no longer enjoy the program.
A Q but U-less word for Susie. QANAT. My interest in Qanats, 60 odd years ago I came across a 1000+ year old Qanat while driving through the desert in Afghanistan.

Awful, awful site. Used to be great, about two months ago or so, they introduced new sign in type features, never works, takes about five full minutes to react to anything you press - like Sign In - and usually takes me a hair-tearing twenty minutes to even get it to freaking load. No trouble with any other site despite multiple Chrome updates, which usually cause trouble. Get it fixed! It's a freaking mess! Plus it often signs you in without asking for details, while you're in the middle of actually signing in, i.e., it hasn't signed you in, so you press sign in, and while you're on that page, it automatically signs you in (after a HUUUUUUGELY long reaction time) then it claims there's an error, so you get a glimpse of being signed in before it pulls the plug on you. I've had to strip the cookies etc every. single. time. I've. used. this. It gets REALLY DULL. So insanely slow to use. Once it has stopped screwing you around, it works fine, but waiting for that to stop is painful. Why you can't just have a straight forward sign in that remembers you (on Chrome at least) I don't know. You broke it.

I’m disgusted with Countdown Woolworths since they scraped AA Rewards! I bought three bags of groceries from my local store and it came to $274 because I didn’t have a new customer Countdown card and hadn’t downloaded the app before shopping, so was being charged full retail. I told the sales person I didn’t have a new card. To top it off our credit card declined. I had to let my husband know, then left the store empty handed and headed home to discuss with hubby and get to the bottom of things. I haven’t felt SOOO embarrassed for many years!! He was given a card at Countdown Porirua store a number of weeks ago. They told me to shop instore next time and one would be available.Now there’s a wait of up to 12 days to obtain one. Maybe it was just as well the card declined. When I went back I asked them to rescan my groceries as I was sure I was being overcharged. I call this price gauging at its worst as I’m certain some of the prices at checkout were different to the shelf prices!
I felt like I was being the naughty shopper!
Shopping elsewhere (not a supermarket) is something I definitely need to look into. $274 is like our Xmas shop for twice the amount of goods! Ridiculous! No wonder shoppers are getting really grumpy! The checkout assistant manager said it’s happening every day. I could tell she was stressed as there was little staff on the checkouts and I had to pack my own groceries,
Conclusion? I have decided I will not apply for a new customer card! Hubby is welcome to use his card if he wants to shop with you but won’t be going on my own again.

Will never shop with Countdown again after their disgusting, opportunistic price gouging in the wake of the covid pandemic - affecting already struggling families. The resignation of the Aussie CEO was not enough - the predatory behaviour is endemic.

Countdown Spotswood has an ongoing issue with empty shelves. I have tried 4 almost a week to purchase 2litre tubs of Tip Top Ice cream. The whole freezer area is completely empty. Finally, after 3 visits gave up and went to New World.