Countrywide Hearing Reviews 

I lost my hearing aid on holiday and contacted my insurers (Saga) when I returned home. They were marvellous - kind, competent and efficient. They passed me on to a lovely Countrywide audiologist called Ian who was absolutely excellent. He was so knowledgeable and professional and within a few days my new aids were fitted. What a superb service……
Thank you so much.

They were quick to act, careful with their follow-up and promo with their explanations and delivery.Fitting was done at home, on time, and was carried out with politeness and competence.

From start to finish, Countrywide Hearing were excellent. No fuss, really friendly and sorted everything straight away. The audiologist visited me within a couple of days with new hearing aids and fitted them. They even contacted me after I had received my new hearing aids to check that all had gone to plan.

My problem with your service is that the Insurer doesn't appreciate that I do not use hearing aids, as they have been told several times. I am merely the Policy Holder with the onerous task of insuring my wife's appliances.
I also seriously take issue with your insistence on suggesting you were supplying two hearing aids, when you have actually only supplied one, as is required.
I am looking elsewhere for my insurance now as I suspect the claim has been misrepresented in order to inflate later premiums.

Very good experience with excellent front desk support and audiologist.

I was very pleased to get my hearing aid. Perry was very efficient and knowledgeable

I felt relaxed throughout the hearing test, thanks to the audiologist's friendly nature. The hearing aids have restored my hearing so I no longer need subtitles on the TV. The information given was very helpful.

Once CWH were appointed via my insurance company, Aviva, the claim was dealt with and the new hearing aids bought / fitted very quickly. Thank you.

I,d like to say from start to finish with my claim for losing my hearing aid was really efficient and communication from my insurance company to arranging an audiologist to come to my house with a replacement was excellent! his name was Constantin and he was very good, very polite and made sure everything was ok before leaving. I had a minor issue which I had to contact him about after but he answered straight away and told me to contact him with any further issues I may have. I was so pleased that the insurance company arranged everything without the need for me to wait for a cheque to be sent then wait for it to clear. The insurance company dealt with it all which left me stress free. My son who was here with me also thought it was an excellent service. Well done!

Lost hearing aids replacement

Countrywide response was quick and professional.
New aids arrived quickly.

The service from start to finish was exceptional. No long waits to get through on the telephone, everyone was proffesional. I spoke several times with a very polite and helpful gentleman called Mateo, who dealt with my mother's claim very efficiently and promptly. I arranged for Countrywide Hearing to supply the new hearing aids on home visits for my mother, and we will be contacted within 24hrs for a home visit appointment by the audiologist. Thank you Countrywide and especially Mateo for doing an excellent job.

Overall experience was very good. Audiologist was very easy to talk to and listened to my concerns. The call handlers were efficient and friendly as was the receptionist. I'm very happy with my new hearing aids.

The audiologist who fitted my replacement aid was 100% excellent, as was the claim handler. Both went out of their way to make things as easy as possible for me, and to ensure (a) that the replacement was suitable for me (as the original was not) and (b) that I was kept informed of everything throughout. The audiologist also gave me very useful information about the aids that I had not been given by the original suppliers .

I am very impressed with all aspects of the service. I can’t fault the process at all. It was amazingly speedy with no hassle. The audiologist communicated without delay and it was so easy to have him set up my new hearing aids at home. Very impressed. Thank you.

Once the Insurance Company had agreed the replacement, CH was very quick to respond and efficient. The Audiologist was also prompt in getting in touch and, once he was able to source the correct hearing aid, visited my mother to fit it. He was very pleasant and helpful.

The audiologist very professional. I have had previous hearing tests but this one from countrywide hearing was much much better and more though. He was very polite and courteous

Countrywide Hearing was appointed by my mums insurance company Admiral. There were two steps after submitting a claim speaking to a third party that handled quoting the difference between her original lost aids and the replacement pair which had gone up in price by approx £345. Then Countrywide Hearing did an assessment and recommended slightly different aids that better suited my mums hearing loss and dexterity in being able to remove batteries etc. At the appointment they determined a wax build up and a perforation that was slow healing that delayed her fitting to allow it to heal. At the fitting date the one new hearing aid arrived broken and so the appointment had to be rescheduled, the rescheduled appointment needed to be delayed because the replacements were late shipping but then they were fitted successfully,. The team were very helpful and proactive in their communications though.

From the start of my claim through Lloyds insurance, to the moment I was passed to your company I encountered no problem. when the very helpful young man arrived with the hearing aids did all the tests and got the hearing aids up and working, it was a very smooth experience. now I am connected they are better than the ones I lost. an excellent company that does what it says.

Fabulous customer service and speedy too!

Martin turned up promptly and was absolutely delightful. He explained everything precisely and spent time making sure my new aids operated for maximum efficiency. Very pleased with the service in my own home and highly recommend