CSM Property Management Ltd Reviews 

We had a very complex legal issue regarding the title to our common areas. Lisa was able to get it sorted out for us. Her legal knowledge is second to none.

CSM were our managing agents. After a prolonged period during which we gave CSM multiple examples of false charges raised and poor service delivered the contract was ended. For examples of their false charges and how we recovered £000’s please feel free to ask.
However after we ceased using CSM they have continued to hold our data for longer than is reasonably required and are in breach of GDPR. Ms Glennon the MD of CSM has been written to twice but no action has been taken by CSM yet.
A complaint has been submitted to the Information Commissioner.
I only had a handful of properties managed by CSM but my consistent experience would be to recommend avoiding CSM at all costs. Their culture from the top down is to ignore customer concerns. They raise erroneous charges for spurious third parities. They over charge for their own services. Poor service and high charges is not a recipe for success.

Jean was amazing, she allayed any anxiety I had from the outset and supported me with a solution. Nothing was too much bother for her, she showed an understanding of my situation sensitively. Definitely an asset to the Company, we need more people like Jean in these difficult times. Thank you so much again Jean for everything and for being at the top of your game, you were prompt and proactive and most professional with your support and guidance!

Dereliction of duty, the shamefull failure to fulfill one's duty.

Absolute joke of a "management" company. The only thing they do well is take money off residents. In return for your money you can expect them to do absolutely nothing.

As others have said, they never phone back when they say they will and do nothing to resolve issues or queries.

The incompetence and lack of manners of the staff is astounding. Lee supposedly had posted a cheque to my home address and when I phoned two weeks later as it had not arrived I was then told that it hadn't been posted as Lee didn't have my address. Just one example of the many times they were beyond useless. Jean is probably the rudest individual I've ever had the misfortune to speak to - literally screaming down the phone at me because I dared to question the ever increasing management fees.

Thankfully I sold my apartment and never have to deal with these jokers again!

An update is needed. Firstly I am grateful a web site like this exists. There were points raised by others that explained issues I had and pointed me in the right direction. Accounts are inaccurate, insurances aren’t fully documented nor provided, appointment requests to view invoices were ignored, work charged for is unclear and costs excessive and the work shoddy, phone calls are not returned nor emails, no site visits are carried out. I waited a year for Lisa to call me back in 2020, two years for accounts after asking multiple times, two years for an AGM which are always after year end, I’ve been re charged balancing of accounts in 2023 from 2020 and 2021. I’m selling to get away from them. I could pay them and write it off as a bad job but their greed for my money and their interest in it motivates me to not let this go. If you think there’s no redress don’t be put off, I’ve already started reporting them and the first complaint stuck. The positive reviews … 5 in one day on 24th April, come on, I wish whoever wrote those reviews about their staff had helped me because all I get is I don’t knows or nothing from Hannah and David. I can stand by my review with facts, posting stuff if untrue just needs a little bit of investigation and IT know how. I’d never risk that, tying those relationships together is a breeze and risky for those involved if this company goes into a proper investigation. You know to stay away if you’re looking a management company, all these experiences are common and real. Parting comment, why do they never address these bad reviews? Look at other companies, they respond with a contact and a want to rectify. I’ve never dealt with any company as bad as CSM are.

Anyone interested in buying property with CSM as the management company I would seriously urge to avoid at all costs. I have decided to sell my property due to the stress of their incompetence.

You have to constantly ring them to get anything done. Even that takes months at a time. Horrible communicators, say they will ring back but never do. Their upkeep of the property is the basic bare minimum and to a poor standard.

Ring and they will knock off your calls. A lot of these reviews are fake too. I don't know a single person who has had a positive experience with them.

I could honestly go on all day about how horrible they are. It's a disgrace. I wish I could give 0 stars.

They are meant to be our management company, we all pay a fee every month and no one has been to do their job in 7 years! Yes 7 years! Sharks...avoid

A very smooth AGM last week. Laura and Lisa were well prepared with all relevant information at hand. Shareholders were pleased with the services and documentation provided.

Absolutely useless. The managing director is new to the industry and it shows. This company could easily end up on spotlight one day for their dodgy practices.

Dont be fooled everyone. Just look at the review praising a guy called "Lee Magill"

A day later a review comes in praising a "Lee" from a person called "Noleen MAGILL"

This is a tactic frequently used by Lisa and Brain the two managing directors. Research their previous company "CCTV WOW" you'll have a giggle at that and when your done laughing, look at the accounts on company house.

Brain is involved in more sinking companies than some administrators are. He knows more about pasty baps than he knows about the property industry.

I have had problems for years with this company and have recently recieved a email from a legal practice asking for my input in a potential joints residents claim against CSM.

It's exciting to see how things will play out for these two in the future. You cant keep the plates spinning forever!

I had an issue with a bathroom flood that was rectified pretty much immediately by CSM. It was a really stressful situation and the girl I spoke with, Amy, was really helpful and really lovely even when I got myself into a bit of a flap. I couldn't fault them 5*

Any issues I've had with my property have been dealt with quickly and they get the job done right. Staff are always lovely and friendly.

Great professional service, Miss Gordon very reliable and kept me informed.

Brilliant experience throughout,
Lee really helped get us through with no problems.

This company is fantastic, it is efficient and professional in all aspects of its work. I contacted them and spoke with some young man Lee, he was helpful, polite and courteous and nothing was too much bother. My query was resolved quickly and efficiently. I highly recommend using them.

Excellent company - very professional service provided when renting through CSM.

Lee Magill helped us with keeping track of the application process and we were able to secure a suitable house at a reasonable price.

Great service.

We bought a new build within a new development and CSM was the company that was given the contract from the start, so through no choice of our own we got stuck with them.
It speaks volumes that when asked to justify their costs, they dropped our development like a stone and informed all residents that they would no longer be 'managing' our development and by manage i mean cut the small patch of grass outside.
This company wil lcharge you a fortune to do very little until you ask them to explain their actions, then they wil lcut ties with you and negelct to pass on the required information to allow you to get a replacement. For your own sake, avoid.

This company is a joke .... David Carlisle has been threatening me due to a birdbath in a common area ...something very wrong with this company, I have received two payments for £100000 . They never do site visits , never answer your emails or calls . The fire exits are blocked by other residents, the whole company is a disgrace.

Shocking. Waiting over a year for an explanation regarding the conduct of Helena and Andrea and nothing. Lisa Glennon is a disgrace. But yet I have received a letter saying I haven’t paid (when I have). Worst company I have ever came across.