I had the best customer service experience! She replied to my emails within the hour. Helped me a few times about any questions and issues I had with speed, professionalism and kindness! I can highly... Toon meer
Bedrijf heeft geantwoord
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I am giving you a 1 star rating because try as I might to return these clothes to your warehouse for a refund you created challenges for me despite being the people who sent me a tracking code and ins... Toon meer
Bedrijf heeft geantwoord
I recently bought your deep‑dive non‑wired swimsuit, and I can honestly say it’s the most comfortable and flattering swimsuit I’ve ever worn. As a 34GG–H, I never feel confident without wires — but... Toon meer
Bedrijf heeft geantwoord
I returned a bra ! They received it back on 25/4/2022…. I have emailed numerous times ! All you get is a returns link saying how much they value your custom 🤣… Iv rang it goes straight to voicemail…... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Curvy Kate creates D to K cup lingerie and swimwear exclusively for the fuller bust, with passion and expertise that bigger boobs deserve. We aim to empower you to feel confident, proud of your curves, and ready to take on the world!
Contactgegevens
Verenigd Koninkrijk
- 0208 861 3111
- support@curvykate.com
- www.curvykate.com
3,3
Gemiddeld
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful set in a lovely colour that…
Beautiful set in a lovely colour that was well represented in the website. Arrived promptly and fitted
12 mei 2022
Antwoord van Curvy Kate
Hi Tony,
Thank you for taking the time to leave us your precious review. We are glad to hear that you like the products purchased and we hope to see you again!
Best Wishes,
Curvy Kate Team
The bras are very pretty and they fit…
The bras are very pretty and they fit perfectly, but are cheep fabric and the stitch of the garment is horrible. I don't expect them to last along time and I won't be buying anything else from here.
12 mei 2022
Antwoord van Curvy Kate
Hi there,
Thank you for your feedback. We are sorry to hear that you are not happy with the items purchased from us. Your feedback will be passed on to the relevant department for further consideration in the future.
If you're ever unsatisfied with an item purchased from us, you can return it to us with no questions asked, unworn and with tags attached, within 90 days of purchase.
Best Wishes,
Curvy Kate Team
The bra and pants are a perfect fit
The bra and pants are a perfect fit. And went amazing with the outfit I bought them to go under.
11 mei 2022
Antwoord van Curvy Kate
Hi there,
Thank you kindly for this great review! This review made our day! x
Best Wishes,
Curvy Kate Team
Antwoord van Curvy Kate
Hi Kim,
We are happy to hear that you got exactly what you wanted out of your experience with us and we hope to see you again soon! x
Best Wishes,
Curvy Kate Team
Quality products
Quality products, great customer service and great prices as well as turnaround time is excellent.
10 mei 2022
Antwoord van Curvy Kate
Hi Gertrude,
We are incredibly grateful that you took the time out to leave us this feedback! x
Best Wishes,
Curvy Kate Team
Bought the Dear Scantilly Indulgence…
Bought the Dear Scantilly Indulgence body suit in red, OH MY!! It is SO soft, it feels smooth as butter when I have it on and its so comfortable! I’m a quite a large cup (H cup) and it supported them and made them look 10/10. So happy, highly recommend!
10 mei 2022
Review zonder uitnodiging
Antwoord van Curvy Kate
Hi Monica,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again! x
Best Wishes,
Curvy Kate Team
You cancelled my order 😞
10 mei 2022
Antwoord van Curvy Kate
Hi Ali,
Thank you for your feedback. We are sorry to hear this. We do aim to keep a 100% accurate inventory of our stock, however as our system operates on a 'live' basis, if more than one customer is placing an order for the same item and it happens to be the last one in stock, both orders will be accepted however of course only one order can be completed. We appreciate the frustration this can cause and we're very sorry for any inconvenience caused.
Best Wishes,
Curvy Kate Team
The cups size is definitely not right
The cups size is definitely not right. It's a waste of money.
The cup size is too small. I understand Curvy Kate want to tell me that I don't know my own size. Well I ordered a cup size bigger as suggested by others but even that was too small.
9 mei 2022
Antwoord van Curvy Kate
Hi there,
Thank you for your feedback. Bra fitting can be tricky and we always recommend having a new fitting every 6 months as our bodies are constantly changing. There can also be differences in fit between sizes and styles which just complicates things even more!
If you're unsure of sizing or need help finding the perfect fit, please do not hesitate to reach out to our Bra Expert: https://www.curvykate.com/pages/virtual-bra-fitting
Best Wishes,
Curvy Kate Team
Ordered from here a few times now and…
Ordered from here a few times now and everything has been great no problems at all fast delivery and sizes have been perfect definitely be ordering again
9 mei 2022
Antwoord van Curvy Kate
Hi Debbie,
Thank you for your awesome feedback. We are glad to hear that you are satisfied with the service received and also that you are happy with the items purchased from us. x
Best Wishes,
Curvy Kate Team
Very poor customer service
Very poor customer service, 22 day wait to receive a refund, which I had to chase twice, before waiting a further 'up to 14 days' time period for a refund to my credit card....would avoid if possible.
9 mei 2022
Review zonder uitnodiging
Antwoord van Curvy Kate
Hi Karen,
Thank you for your feedback. We are sorry to hear that your disappointed with our returns policy/timeframe. As stated on the website, returns can take up to 14 working days to be processed and refunded accordingly.
Once the return will be processed and refunded by us, it would then take up to 3-5 working days for the funds to credit your account, depending on your payment provider. In your case, if this has taken longer than this, we sincerely apologise.
Best Wishes,
Curvy Kate Team
Very good
Very good nice material,fast delivery Unfortunately cup size wasn't suitable for mastectomy prosthesis.
9 mei 2022
Antwoord van Curvy Kate
Hi Doreen,
Thank you for your lovely feedback, this is much appreciated. :)
We hope to see you again soon x
Best Wishes,
Curvy Kate Team
Antwoord van Curvy Kate
Hi there,
Thank you for your feedback. We are sorry to hear that your order has not been yet received. In order for us to provide the best possible assistance, please email us at support@curvykate.com or contact us via live chat where we will be able to assist further accordingly.
Best Wishes,
Curvy Kate Team
The bra I ordered didn’t fit me and the…
The bra I ordered didn’t fit me and the material felt cheap so I returned it right away. Package was delivered to the company April 17 and I’m still yet to get my refund, it’s now 9 May. I chased via email but they said this kind of wait time is normal.
9 mei 2022
Antwoord van Curvy Kate
Hi Gabriele,
Thank you for your feedback. Looking into this, we can see that we have advised our returns policy as stated on the website along with a deadline of when you should expect your refund confirmation email to be received, which would be today.
So sorry to hear this has not been received as of yet. We have just replied to your email and have refunded your goods accordingly. Once again, apologies for any inconvenience caused.
Best Wishes,
Curvy Kate Team
You need to sort a customer service…
You need to sort a customer service phone number. Communication with this company is awful! Returns are just as bad. Return an item, and get paid almost a month later every time.
8 mei 2022
Antwoord van Curvy Kate
Hi Errin,
Thanks for this feedback, this will certainly be passed on to the relevant department. Regarding the returns query, although we don't send notifications when a parcel was delivered to us, all our UK returns are prepaid and fully tracked. Your proof of postage will include a tracking number that you can use to check on the whereabouts of your parcel.
As stated on our website, the current returns processing time can take up to 14 working days from the date of its receipt, excluding weekends and bank holidays. Rest assured our team is working through these in chronological order as quickly as humanly possible. Once your returns have been processed, you will receive an email to confirm and will be refunded the same day. Depending on your payment method, please allow up to 3-5 business days for the funds to appear back in your account.
In this case, we can see that your refund has been already processed accordingly and you have also been notified via email. Once again, apologies for any inconvenience caused.
Best Wishes,
Curvy Kate Team
Curvy Kate have confirmed they received…
Curvy Kate have confirmed they received my return on 16th April, yet as of today (8th May) I still haven't had my £200 returned.
The products themselves were actually great but didn't fit.
8 mei 2022
Antwoord van Curvy Kate
Hi Danielle,
Thank your feedback here. Upon checking your order, we can see that we have already dealt with this matter via live chat. :) Do not hesitate to contact us should you have any other questions.
Best Wishes,
Curvy Kate Team
Very poor quality
I bought three bras from here less than two months ago. One arrived with the lace sewn on the wrong side. Another digs into my ribs despite being the same size as the others. The other has holes in it despite being washed properly. I'm not shopping here again
7 mei 2022
Always quality items from here.
7 mei 2022
Fast shipping everytime
Fast shipping everytime, no messed up orders, so far haven't had to send anything back. Quality lingerie. I have purchased from them around 6 times now. Very pleased.
7 mei 2022
I very happy with how my bra's fit me
I very happy with how my bra's fit me. It's nice not having any seepage.
6 mei 2022
Antwoord van Curvy Kate
Thanks for the great review Christina, hope hope you enjoy wearing your new purchase with comfort, style and confidence.
Best Wishes
CurvyKate
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