Cussins Reviews 

We had an excellent experience with Cussins. We bought our house before the stamp duty went up. Carol was great from start to finish helping us the whole way to ensure we could beat the stamp duty in time! Cannot fault the team. Keith the site manager has also been very proactive with the snag list and very responsive.
Overall, the experience of buying our first home has been great and can only thank Carol for her support!

The whole experience has been easy from start to finish. With working away we worried that buying a new build would be stressful with us not being able to visit and check in as much as we would like. But Carol at the Darlington sales office made sure we were up to date at every step with regular photos and updates on where the build was at. Also fitting our meeting for options and other crucial parts around our busy schedule. This service made what was a chance visit into a home we before could only dream of. The finish and quality of our home is to be noted as only the best. Something that has been a running theme through the process. I would say cussins has a friendly personal touch that is built around the customer.

My partner and I have bought our first home from Cussins in the Summerson Place development. Carol could not have been more helpful throughout our experience and we are so happy with how the house is progressing ready to move in August.

Fabulous experience at Debdon Falls, Rothbury. Quality and timeliness of information provided has been excellent and professionalism of the team has been wonderful - every single question has been answered so clearly. Looking forward to moving in!

We are so happy with our new home at Riverside, South Shields. The process from start to finish has been nothing but a breeze. Caroline is excellent and the communication along the way was and still is second to none. Highly recommend buying a property with Cussins!

We had a great experience working with Lauren throughout the process of buying our new home. She was friendly, knowledgeable, and always happy to answer our questions, no matter how big or small. Lauren made the whole journey much easier and more enjoyable. Her professionalism and warm approach really stood out. We’re grateful for her support and would definitely recommend her to anyone looking for a new home.

Beautifully built house with a reliable ,friendly support team.

Recently moved in to the new Cussins Riverside development in South Shields. Cannot fault the service we have received. Our house is of the highest standard and although there were a few snags, Andrew organised for the contractors to come and sort everything out.

Caroline was a pleasure to deal with from the moment we placed our deposit. Can't wait to have her back on the estate as she sells the houses from the next phase. Thank you so much!

I was lucky to have a Cussins’ home, the selling team were very helpful and made buying home as easy as building one-for Cussins. I am grateful to the team, site manager and promotion members.

Wendy has been fantastic in the process of choosing and reserving our new home with Cussins, nothing has been a bother for her and she’s always been at the end of the phone with any questions we’ve had! Looking forwards to moving into our second Cussins home!

We really love our new home from Cussins. The build quality and the finishing touches included in the base price are of a high standard. Carol Norman, the Sales Advisor, was excellent and supported us throughout the whole experience. The customer service team at their head office in Alnwick have always been very efficient and supportive in addressing any snagging issues we've had. The site itself is well laid out and spacious.

We are in the process of purchasing with Cussins and the customer service has been amazing. Lauren has been a massive help with answering any of our questions. She has made the experience a lot easier for us.

I would strongly caution anyone considering using Cussins for their home. From the beginning, communication was poor, timelines were constantly pushed, and the quality of work was far below what was promised. After moving in, we quickly discovered numerous issues ranging from faulty electrical work, poor plumbing and heating to uneven flooring and countless visible construction defects.
Despite multiple attempts to reach out, the builder has shown little interest in addressing the problems. Promises were made to send someone out to fix things, but those were either delayed repeatedly or simply never followed through. It’s been months, and we are still living with issues that should have been resolved before we even moved in.
For the amount of money we spent, the end result has been incredibly frustrating and disappointing. I would not recommend this builder to anyone looking for a reliable, quality-focused home construction company.

From start to finish, our experience purchasing a home from Cussins at Riverside, South Shields has been nothing short of exceptional. The entire process was smooth, efficient, and far exceeded our expectations for a new build purchase.

What truly made the experience stand out was the level of care and professionalism shown by the on-site team—particularly David Morrison (Site Manager) and Andrew Martin (Assistant Site Manager). Both David and Andrew have gone above and beyond to ensure our home was delivered to the highest standard.

They took the time to meticulously prepare the property ahead of completion and were incredibly responsive and proactive in addressing the initial snags we identified. Their attention to detail and willingness to take ownership made all the difference, turning what could have been a stressful process into a reassuring and positive one.

Thanks to their dedication and support, we’ve been able to settle into our new home with confidence and peace of mind. We’re genuinely grateful to the Cussins team—and especially to David and Andrew—for making this such a smooth and satisfying experience.

Highly recommended!

Riverside, South Shields:
I started purchasing a property from Cussins in December 2024, and though somewhat anxious as I work out of the county, and often one hears of horror stories associated with new-builds, the whole process was completely trouble free. Caroline helped me all the way through and made the process very easy.
When I got the keys at the end of March - on time and without issue - Andrew was there to introduce me to the new our new home.
The quality of the property is second to none.

Thank you so much and well done Cussins, I would highly recommend.

We first visited the Cussins Burgham Gardens development after being let down very badly by a local builder. Zoe understood immediately our need for openness and honesty plus the fact that we needed to move as quickly as possible. Once we chose our house, she brought all the relevant elements together and has kept things moving forward at a great pace throughout the process, whilst treating us with the utmost care and respect.
Following our move, Site Manager Mark and his team have continued that trend by supporting us with our small snagging list and answering any questions. Thanks to all of you for supporting our move and making it so easy for us.

We love the Riverside site. House is beautifully designed inside. We have a list of snagging but everything up to now has been dealt with promptly and to our satisfaction.
We are particularly happy with the staff Caroline in Sales Office is excellent and so is Andrew the site Manager.
Caroline is so proactive and helpful you feel very comfortable. Andrew is very professional and efficient. Very impressed.

We have recently moved onto a site in Northumberland and are very pleased with our house, despite living in the middle of a building site. As ever with house moves it was stressful getting to completion however Zoe in the sales office was very efficient and tried to help to get things moving along. Since we moved in we have a few snagging issues and we cannot fault Mark and his team when I comes to sorting the issues out. Most helpful and most things sorted in a few days. Quality of house and finish is good.

The building has got a very beautiful exterior and interior structure. It's so amazing. The environment is serene and safe. Plus the kindness of Carol Norman, the sales advisor. She's been so lovely and outstandingly supportive. We really love it because it's spacious, especially for the fact that we're gonna have another baby this month.

We had a lovely and supportive experience with Cussins West park Darlington. Caro gave us all the support we needed while struggling with getting our mortgage, she was always on the phone to us, took us to see the house severally just for reassurance and got us incentives for the house. We got the best house, was able to move in just in time for Christmas and 4months in we can't fault a thing.
Thank you Cussins
Thank you Caro

Pelumi