From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what you’ve got to do. Communication from Cycle2work was very g... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... Toon meer
Bedrijf heeft geantwoord
the actual sign up is easy the customer service is good as well when you call. I would say research the exact value of the bike because it needs to be correct. I am riding the 4 miles to work ea... Toon meer
Bedrijf heeft geantwoord
Excellent service and great benefits! ⭐⭐⭐⭐⭐ Cyclescheme made the whole process incredibly easy and straightforward. The application was simple, everything was explained clearly, and I got my new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Contactgegevens
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Verenigd Koninkrijk
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Generally very good
Generally very good. Great level of information regarding the stage of progress, but could move a little quicker.
27 februari 2026
Antwoord van Cyclescheme
Hello Richard,
Thank you for taking the time to leave a review.
We're happy to hear that you find the level of information great. We appreciate your feedback and will consider how we might improve the pace of progress.
Kind regards
The team at Cyclescheme
Overall a great scheme to save money
Overall a great scheme to save money, cycle to work, be healthier, etc.
However the back and forth between each stage makes it quite difficult to know exactly what you can or cannot get. For instance, I checked the price of all my items but as did not put the order through, missed the cost of delivery.. This meant that I had to find alternatives or would have had to start from scratch again... The bike I wanted was on sale and there was less than 5 left in stock so I didn't want to miss out and ended with no helmet. I wonder if there was a way to be more flexible, for instance for the employer to agree on a price range?
25 februari 2026
Antwoord van Cyclescheme
Hello OW,
Thank you for taking the time to leave a review.
We appreciate your feedback on the scheme's benefits. We're sorry to hear about the difficulties you experienced with pricing and stock availability, especially regarding delivery costs and the helmet.
Due to the nature of the signed agreement, we cannot be flexible when the request has been put through. This is because everything is pre-agreed and contractual so it cannot be changed.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello John,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme and our partner retailer.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Juan,
Thank you for taking the time to leave a review.
We're glad you enjoyed your experience with us. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
Workhorse staff really know their…
Workhorse staff really know their stuff, explaining everything to me in clear language, I’m not a real biker! So it was nice to have it all explained to my level of understanding. Quick, efficient, incredibly helpful and are still advising me on various things. Best service I’ve had in a long time. Well done Dave and Jake
26 februari 2026
Antwoord van Cyclescheme
Hello Miriam,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme and our partner retailer.
Happy riding!
Kind regards
The team at Cyclescheme
My company tried to register onto…
My company tried to register onto cyclescheme for months now. We have filled out the online questionnaire and sent all the required information but Cyclescheme did not activate our account. When we call they say to send a mail but when you send a mail nobody replies.
A real waste of time, ressources and energy.
26 februari 2026
Review zonder uitnodiging
Antwoord van Cyclescheme
Hello Bilal,
Thank you for taking the time to leave a review and very sorry to hear you are having issues regarding your account activation.
We have had some small delays which we apologies for, so please ask the company admin to contact us directly and we will happily chase this up for you.
They can contact us via email to cyclescheme.collab@bhnetwork.com.
Kind regards
The team at Cyclescheme
Amazing experience with Cyclescheme
Amazing experience with Cyclescheme. I applied on my work intranet site on a Sunday afternoon. By 9am Monday I had a confirmation that the request was going through, and by 9:30am I had my voucher to buy my e-bike! Incredible. I needed to change retailer when I found out the bike I wanted had gone out of stock, but with just one quick phone call to Cycscheme my voucher was reset and reissued. I've never come across a process as fast and efficient as this. Wish I could score them more than 5 stars!
25 februari 2026
Antwoord van Cyclescheme
Hello Martin,
Thank your for taking the time to leave a review.
We are over the moon to hear of your positive experience and generous feedback. We will always do our best to make the process as quick and easy as possible, and we are happy that our customer service was able to change the retailer for you.
Kind regards
The team at Cyclescheme
It was simple and straight forward
It was simple and straight forward. The voucher came through quickly. I could use the voucher at a bike shop I trust and regularly use. My only criticism is that the cycle to work scheme did not let the bike shop know that the voucher had been approved. I assumed that they would.
21 februari 2026
Antwoord van Cyclescheme
Hello Ann,
Thank you for taking the time to leave a review.
We are pleased to hear that your experience using Cyclescheme was easy, smooth and quick to arrive.
We do not specifically tell retailers that certificates have been approved, however they do have access to systems that allows them to see what status a certificate has got to. As we only give out the necessary codes to the user, the retailer wouldn't be able to move forward until they (the user) popped into the shop (or called) the retailer directly.
Kind regards
The team at Cyclescheme
Went in shop at 9 in morning picked a…
Went in shop at 9 in morning picked a bike what wanted then went at 4 clock same day all ready to ride home greatttttt
23 februari 2026
Antwoord van Cyclescheme
Hello Mr Deighton,
Thank you for taking the time to leave a review.
We are pleased to hear you had such a smooth and quick process selecting and receiving your shiny new bike!
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Darryl,
Thank you for taking the time to leave a review.
We are happy to hear you found our scheme easy to use.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Martin,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello David,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Happy cyclist
The whole process was quite straight forward, and fairly quick. There was a small issue filling in the on-line form to receive the e-certificate. I rang the help line. It was answered without delay, and within 5-mins the problem was rectified (cache history needed deleting). Good service. I now have the bike, have ridden it, and am a happy cyclist.
9 februari 2026
Antwoord van Cyclescheme
Hello Troy,
Thank you for taking the time to leave a review.
We are pleased to hear that you found the process straight forward, and that our customer service team was able to help you out of a pinch. We are always around should someone need a hand.
Happy riding!
Kind regards
The team at Cyclescheme
Very highly recommend
Brilliant professional and friendly service. Nothing too much trouble and not rushed. Very highly recommend.
7 februari 2026
Antwoord van Cyclescheme
Hello Clare,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with our service. We always do our best to make the process run and smoothly as possible, and are always available to help.
Kind regards
The team at Cyclescheme
Easy and straightforward process
Easy and straightforward process. Looking forward to riding my bike.
7 februari 2026
Antwoord van Cyclescheme
Hello James,
Thank you for taking the time to leave a review.
We are glad to hear you found the process nice and easy. You'll be riding your new bike really soon!
Kind regards
The team at Cyclescheme
Feedback
I had a small problem getting my voucher but my company payroll department fixed it very quickly
4 februari 2026
Antwoord van Cyclescheme
Hello Lee,
Thank you for taking the time to leave a review.
We are pleased to hear that any small issues you had were able to be taken care of so you could get your bike.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Calia,
Thank you for taking the time to leave a review.
We have taken a look at your request, however can see that the certificate was released the same day it was requested. We are also unable to see any supporting notes towards an issue.
If you are having any problems, please do feel free to get in touch directly with our customer service team on info@cyclescheme.co.uk - They will be happy to help.
Kind regards
The team at Cyclescheme
easy from start to finish
29 januari 2026
Antwoord van Cyclescheme
Hello Pat,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our Cyclescheme.
Kind regards
The team at Cyclescheme
The cyclescheme was quick and…
The cyclescheme was quick and efficient. I received my new bike quickly and have been enjoying using it, looking forward to warmer and drier weather in the spring!
4 februari 2026
Antwoord van Cyclescheme
Hello Mark,
Thank you for taking the time to leave a review.
We are really happy to hear you found using the Cyclescheme efficient to use and that your bike arrived quickly.
Nicer weather just round the corner! (we hope).
Kind regards
The team at Cyclescheme
Easy to apply and use
Easy to apply and use, did take over a month to finalise but not sure who’s side that was. But would recommend for anybody wanting to use the cycle scheme for work.
8 december 2025
Antwoord van Cyclescheme
Hello Joanna,
Thank you for taking the time to leave a review.
We're happy to hear you found the scheme easy to use. We are over the moon to hear that you would recommend our Cyclescheme to others
Kind regards
The team at Cyclescheme
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