From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what you’ve got to do. Communication from Cycle2work was very g... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The portal is very easy to use, and the only reason I haven't given it five stars is that I think it could be clearer on the website that it's best to choose a bike, budget, and store before s... Toon meer
Bedrijf heeft geantwoord
Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... Toon meer
Bedrijf heeft geantwoord
the actual sign up is easy the customer service is good as well when you call. I would say research the exact value of the bike because it needs to be correct. I am riding the 4 miles to work ea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Contactgegevens
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Verenigd Koninkrijk
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Uitstekend
1K reviews
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Antwoord van Cyclescheme
Hello Mr Aldous,
Thank you for leaving a review.
We're happy to hear that arranging things was so easy for you. We appreciate your positive feedback!
Kind regards
The team at Cyclescheme
The bike store had several issues with…
The bike store had several issues with my cycle scheme certificate throughout the process which required extra time to resolve.
7 augustus 2026
Antwoord van Cyclescheme
Hello Leigh,
Thank you for leaving a review.
We are sorry to hear you had some issues redeeming your certificate and will investigate further to make sure this doesn't happen again.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Khalid,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Bike arrived very quickly and very easy…
Bike arrived very quickly and very easy to order.
14 augustus 2026
Antwoord van Cyclescheme
Hello Thayane,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Easy to use the portal and service
The portal is very easy to use, and the only reason I haven't given it five stars is that I think it could be clearer on the website that it's best to choose a bike, budget, and store before signing up.
I initially selected a budget of £600 as a rough estimate, assuming I would be able to change it later if needed. Unfortunately, that wasn't possible. As a result, once I had visited a few bike shops and looked at the available options, I found myself limited to bikes within that original budget.
I would have liked the flexibility to increase my budget after visiting different stores and comparing bikes, but I was unable to do so because I had already committed to the £600 limit at the start of the process, before choosing a bike.
My recommendation to future users would be to shop around first, decide on the bike you want, choose the store you intend to buy from, and then sign up using the exact budget required for that purchase.
Other than that, the service is excellent and the portal is straightforward to use. Thank you.
15 augustus 2026
Antwoord van Cyclescheme
Hello Peter,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme.
We do always recommend users shop around beforehand so they know exactly how much all of their equipment will cost before applying.
Kind Regards
The team at Cyclescheme
This is a great incentive and perk of…
This is a great incentive and perk of any job. It makes the cost of a new bike affordable and accessible. Plus being able to bolt on any helmets or equipment needed is a plus. Very good idea.
1 augustus 2026
Antwoord van Cyclescheme
Hello Graham,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme.
Kind Regards
The team at Cyclescheme
Easy process
From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what you’ve got to do. Communication from Cycle2work was very good. Kept informed all the way. Process to redeem voucher much easier than expected. A solid 10/10 from me.
12 augustus 2026
Antwoord van Cyclescheme
Hello James,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
The cyclescheme is great!
The Cyclescheme is great. Can help turn a dream into a reality via the salary sacrifice route. Very happy.
12 augustus 2026
Antwoord van Cyclescheme
Hello Tim,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
First time using the scheme
First time using the scheme, It would be a lot easier for all concerned to be able to just issue a e-voucher for say £1500 that could then be used in any bike retailer that has signed up to the scheme
6 augustus 2026
Antwoord van Cyclescheme
Hello Ian,
Thank you for taking the time a write a review.
When a customer first applies online for a certificate they do not have to select a specific retailer but once the application has been approved by their employer and the employer has paid the upfront invoice the customer does then have to then select a specific retailer when they generate their certificate. This is to ensure the correct retailer gets paid when the certificate is redeemed.
Kind Regards
The Team at Cyclescheme
Easy peasy
Very easy process and a great scheme. First time using it but would definitely recommend this.
30 juli 2026
Antwoord van Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We're so happy to hear you found the process easy and would recommend us! We appreciate your positive feedback.
Kind regards
Pure Card Team
Antwoord van Cyclescheme
Hello Michele,
Thank you for taking the time to leave a review.
We do appreciate your positive feedback regarding our Cyclescheme.
Kind regards
The team at Cyclescheme
Really simple to do i am very happy
the actual sign up is easy the customer service is good as well when you call.
I would say research the exact value of the bike because it needs to be correct.
I am riding the 4 miles to work each day on a new ebike and save a large amount of money doing so
23 juli 2026
Antwoord van Cyclescheme
Hello Kevan,
Thank you for taking the time to leave a review.
We are so happy to hear that our sign-up process was easy for you and that our customer service was helpful when you called. We appreciate your valuable feedback regarding the bike's value. It's wonderful to know you're enjoying your e-bike commute!
Kind regards
The team at Cyclescheme
Overall the process was simple
Overall the process was simple, the communication both written and verbal was on point and helpful.
13 juli 2026
Antwoord van Cyclescheme
Hello,
Thank you for leaving a review.
We're so glad to hear that our process was simple and that our communication was helpful and on point for you. We truly appreciate your positive feedback!
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Mr Bowden,
Thank you for taking the time to leave a review.
We're so glad everything went smoothly for you and that our team was helpful. We appreciate your kind words!
Kind regards
The team at Cyclescheme
This was so amazing
This was so amazing, I got my bike refurbished and since there was some money left, the remaining was left on a gift card that I can use for any future service.
Cannot recommend it enough.
23 juli 2026
Antwoord van Cyclescheme
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with your bike refurbishment.
We truly appreciate your recommendation!
Kind regards
The team at Cyclescheme
easy and efficient
25 juli 2026
Antwoord van Cyclescheme
Hello Celene,
Thank you for taking the time to leave a review.
We do appreciate your kind words and feedback.
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Alan,
Thank you for leaving a review.
Thank you for your wonderful review! We're so pleased to hear that you had a smooth experience and are very happy with your new bike. We appreciate your positive feedback!
Kind regards
The team at Cyclescheme
Antwoord van Cyclescheme
Hello Stephanie,
Thank you for taking the time to leave a review.
We're delighted to hear that our process was simple and perfectly suited your needs. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
What a great idea !
What a great idea !! I'd be meaning to join the scheme for a few years but my wife's illness and the need to get out and about along with not being able to travel overseas made it important to follow through with it ! I'm delighted with my bike and looking forward to getting out and about .
16 juli 2026
Antwoord van Cyclescheme
Hello Philip,
Thank you for taking the time to leave a review.
We are so glad to hear that you are delighted with your new bike and are looking forward to exploring! We understand that life can present unexpected challenges, and we appreciate you choosing us during this time. We wish you many happy adventures.
Kind regards
The team at Cyclescheme
Works ok sort of.
Worked fine in that I got the bike through work. But once I had submitted my application the cycle scheme account site becomes some sort of accessories retail site and anytime I wanted to log in to my account I was taken there. When I called their help line he was useless telling me I had to get my company to do something to get me logged in again. I didn’t need to do so. The bike came as expected. So they do the job but don’t bother trying to log in to your account once you submit the application and it’s approved. But if you do need to it could be difficult. Use another scheme if you have a choice.
(Folowing the reply below I'm adding: Thank you for this explanation which clarifies the matter. I don't know why there are no records of my issue as I phoned your number on 3rd July and spoke to someone who obviously did not understand the issue and so could not give an explanation as you have now.
All sorted now anyway thank you.
4 juli 2026
Antwoord van Cyclescheme
Hello David,
Thank you for taking the time to leave a review.
Unfortunately, I cannot see any notes on the account regarding the issues you have had, however to try and shed some light on this.
Cyclescheme is hosted on our benefits platform called Extras. Extras contain a lot of the other benefits we offer, however you would have a personal dashboard that holds the benefits you have interacted with/used (in this case Cyclescheme).
When you request a certificate, you are also creating an Extras login, however your employer has chosen to manually approve these logins (which is where the issue/delay would have come from), and why you where told to speak to your employer directly.
I hope that sheds some light on what I believe happened here.
Kind regards
The team at Cyclescheme
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