D'Addario & Company, Inc. Reviews 

D'Addario has the absolute best customer service that I have ever dealt with. They know how much musicians depend on their equipment, and the quality of the products are reflected in their honor to back up everything they manufacture to meet our rigorous needs.

The customer service department was very prompt in addressing my concern and responded within 12 hours. I addition, my concern was resoved in excellent fashion. It is a pleasure to deal with companies such as D'Addario that repsond quickly and resolve your issue quickly.
Thank you D'Addario

Scott N.
Drummer

I had an issue with one of the strings in a new set that I ordered. I contacted customer support, and I could not be happier with my experience with George case (304209). George was prompt in handling my issue and made sure I was taken care of. Thank you George!

They love what they do! Best customer service!! :)

I recently had an issue with an Evans snare side head. I emailed D’Addario and in a day or two they answered. The email was from Hailey which asked me to send her make some information. I sent Hailey back the information and the next Hailey solved the issue. Thanks Hailey and everyone at D’Addario
George

I’ve been choosing D’Addario for years to stock up on supplies for my guitar gear. I’ve always found the products I’ve purchased to be easy to use and durable when it comes to maintaining my instruments, which encourages me to stay up to date on their latest offerings.

i love d'addario, the only problem we had was a misunderstanding

Great customer feedback from them . Always great strings

D’Addario makes the best stick and drumheads best suited for marching band. Their Promark artist signature sticks are top notch compared to some other sticks offering great variety, feels, and tones you’re looking for in your playing. Evans Drumheads offer the best tonal and snappy heads for the high-tuning for a marching drum. Their practice pad have the be the best, and it is what I recommend to most people starting out. You can never go wrong with Promark or Evans.

Great customer service from Steve. Thansk!!

I contacted D’Addario via email about removing an item I put in the cart to check on a price, but not see the remove button to remove this item. I received a prompt reply to my question as well as other questions I had about string recycling. They were quite detailed in their response and answered all of my questions completely. It is good to know that their businesses out there that actually read emails and response promptly with helpful information (as well as offering a great products).

Great customer service which is hard to find lately in the US. Products come and go- people that solve your issues with those products are what matters. This company knows how to treat its customers.

Llevo bastante tiempo usando las cuerdas d'addario EJ 45 porque me parecen fantásticas.

I have been using various accessories from D'Addario for both my electric and classical guitars, and they never disappoint. They are a highly trustworthy company with a real focus on customer needs.Their XT strings are phenomenal for tone and durability, but I also rely heavily on their other gear. The Micro Headstock Guitar Tuner is incredibly discreet and accurate, and the Humidipak system keeps my classical guitar perfectly protected. If you want a brand that listens to musicians and delivers consistent premium quality, D'Addario is the absolute best!

I had made my living repairing guitars and there is only one brand after 40 years I recommend and this it it .

I have been searching high and low for a neck strap for an 'out of the norm' instrument ...an ophicleide. The challenge has been finding one that is sturdy enough for an eleven pound instrument, but also able to adjust to a fairly short length (~18 inches). Steve fielded my question, and confirmed with his production team that a Rico Alto Sax strap would be strong enough to support the instrument. The strap arrived soon thereafter ...and it's Great! Superb strap construction, and a breeze to adjust! I am more than a satisfied customer ...I have a new company to do business with, and share with my musician friends. Thank you D'Addario ...thank you Steve!

I had an issue with the Humidipak Restore kit on my vintage Kay parlor guitar. I sent an email about my issue and Hailey gave me a quick response. I was not using the product correctly. I am very impressed with my experience and have used D'Addario products many years, including strings, straps and countless other products. I will continue to be a satisfied customer.

Sto provando i loro prodotti , pelli Evans e mi sto trovando molto bene ,

Ho avuto un problema con una loro pelle e la loro assistenza è stata eccellente!

Very fast and responsive staff, i like how quick they respond and how helpful they are would recommend to anyone used to slow business day replys.

I had a problem on my end with logging on. I sent them and email and the problem was fixed in minutes. I very much appreciated the quick response to my problem.